Practice Fusion implementation
The document discusses opportunities to improve Practice Fusion's EMR adoption training approach. Currently, Practice Fusion focuses mainly on technical training but neglects workflow implementation training, leading to poor user experience. The document recommends that Practice Fusion enable independent consultants to serve as the main source for EMR adoption training and support, providing more personalized, workflow-based help to users. This would likely lead to higher adoption rates, less pressure on Practice Fusion staff, and improved user satisfaction. The document also discusses common misconceptions doctors have regarding EMR implementation and workflow, and provides examples from Practice Fusion's user forum of how independent consultants could provide non-technical workflow solutions to reported issues.
Practice Fusion implementation
- 1. Practice Fusion: what if the features are already there? July, 2012
- 2. Executive Summary Current: Practice Fusion puts majority of the emphasis on technical training, neglecting workflow based implementation Outcome: Lack of EMR implementation training leads to poor user experience Leading Practice: Enable independent consultants to serve as a main source of the EMR adoption, train support team on workflow solutions.
- 3. Likely Benefits Higher Adoption rates of Practice Fusion Higher demand for services of the Independent Consultants Less pressure on the Practice Fusion account managers and the help desk More personalized help for users from the consultants Better overall user satisfaction
- 4. Common misconceptions among MDs When switching to EMR Workflow stays the same Functionality of the staff members remains as it is Processes and standards do not need to be adjusted Most important is to be fluent with the chosen software
- 5. Current PF training approach Practice Fusions focus on a technical aspect of the deployment seems sufficient for the new users who are not demanding additional services of the Independent Consultants Therefore there are several opportunity areas associated with lack of implementation consulting: Underutilization of the tools Practice Fusion has to offer Decreasing of a satisfaction of the Practice Fusion users due to lacking functions* Decreased productivity in the practice *Sources: PF Forum and third party research
- 6. Real life examples from the Practice Fusion forum illustrating opportunities :
- 8. Provider intent: Looking for a solution Intent: Provider needs a solution for a reported issue, which is not necessarily a purely technical solution. Proposed Solution: Workflow based solution needs to be added.
- 9. Possible answer: Here is a way around: 1. Create a chart note type with the name "VFC 2. Create such note every time when administering VFC vaccine 3. In CC part of the note add details (lot, copy/paste insurance info...etc). 4. When time comes to submit: run report on "chart note type"-> "VFC", print out all notes associated with the report manually. Submit!
- 10. Standard reply
- 11. Possible answer 1. 2. 3. 4. Download Adobe Pro Create your signature forms in Adobe Pro Offer a patient to sign on the screen Download in patients chart in Practice Fusion
- 12. Standard reply
- 13. Possible answer A consultant (C) would ask the provider (P): (C)How do you plan to use that report? (P) I plan to buy new equipment and want to track how many ultrasounds I currently do per month! (C) Here how you could do it: 1.Create a chart note type 束Ultrasound procedure損 2.Create a note 束Ultrasound procedure損 every time you do ultrasound 3.Run report on chart note type 束Ultrasound procedure損 at the end of the month - count how many of them are in the report
- 14. Recommended actions Promote and explain value, which Independent Consultants could bring to the table Customize training for independent consultants so they are more qualified to introduce PF into a workflow Provide workflow-based training for the help desk employees