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This document discusses presentation techniques for business communication. It suggests that public speaking skills can be learned and provides tips for an effective presentation. Some key points covered include planning the presentation with research, an outline and assembled materials. The presenter is advised to make a good first impression with eye contact, facial expressions, gestures and posture. Handling questions during the Q&A session involves listening, paraphrasing, responding and bridging to other topics. With practice and experience, public speaking skills and confidence can be improved.Read less