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Communica8on	
 in	
 a	
 new	
 era	
 
                                                Digital	
 media    	
 

                                                      Amsterdam,	
 18	
 May	
 2010   	
 
                                                        by:	
 Iris	
 van	
 Opstal
                                                                                   	
 




息	
 2010	
 Buro	
 Iris   	
 www.buroiris.nl	
       	
 info@buroiris.nl	
               1
A SHORT INTRODUCTION


 留 Director/Owner	
 at	
 BURO	
 IRIS	
 

                     a	
 versa'le	
 and	
 impassioned	
 marke'ng	
 and	
 communica'on	
 agency	
 specialized	
 in	
 
                     brand	
 strategy,	
 brand	
 ac'va'on	
 and	
 internal	
 branding	
 


 留 Head	
 of	
 Marke8ng	
 &	
 Communica8on	
 at	
 Na8onale-足Nederlanden	
 
 留 Manager	
 Marke8ng	
 Europe	
 at	
 Ernst	
 &	
 Young	
 
 留 Editor	
 in	
 chief	
 PromoTime	
 Publica8ons	
 


 留 Winner	
 of	
 Boer	
 &	
 Croon	
 Innova8on	
 in	
 Communica8on	
 
    Award	
 2010	
 



息	
 2010	
 Buro	
 Iris         	
 www.buroiris.nl	
    	
 info@buroiris.nl	
                                              2
CONTENT




                            留 Communica8on	
 in	
 a	
 new	
 era	
 
                            留 The	
 most	
 important	
 changes	
 
                            留 The	
 short	
 term	
 
                            留 The	
 long	
 term	
 
                            留 Ques8ons?	
 




息	
 2010	
 Buro	
 Iris         	
 www.buroiris.nl	
    	
 info@buroiris.nl	
    3
COMMUNICATION IN
 A NEW ERA (1)




               Technology is shifting the power away from the
                        editors, the publishers, the establishment, the media
                        elite. Now its the people who are in control.

                        Rupert Murdoch, Global Media Entrepreneur	
 
                                                                                          



息	
 2010	
 Buro	
 Iris           	
 www.buroiris.nl	
     	
 info@buroiris.nl	
        4
COMMUNICATION IN
 A NEW ERA (2)




息	
 2010	
 Buro	
 Iris   	
 www.buroiris.nl	
    	
 info@buroiris.nl	
    5
A SMALL IMPRESSION OF THE
 POSSIBILITIES




                                                                                 The	
 Conversa'on	
 Prism,	
 Brian	
 Solis	
 

息	
 2010	
 Buro	
 Iris   	
 www.buroiris.nl	
    	
 info@buroiris.nl	
                                                         6
THE MOST IMPORTANT CHANGES



                                                                                 留 Speed	
 of	
 informa8on	
 
                                                                                 留 Worldwide	
 access	
 
                                                                                 留 24/7	
 connected	
 




息	
 2010	
 Buro	
 Iris   	
 www.buroiris.nl	
    	
 info@buroiris.nl	
                                       7
THE SHORT TERM (1):
 CHANGES IN COMMUNICATION

 留 Its	
 all	
 about	
 collec8ng	
 rela8onships	
 instead	
 of	
 a^rac8ng	
 a	
 temporary	
 
    audience	
 	
 
 留 Its	
 all	
 about	
 listening,	
 then	
 responding	
 
 留 Its	
 all	
 about	
 par8cipa8on	
 instead	
 of	
 sending	
 informa8on	
 
 留 Its	
 all	
 about:	
 
              pocketable	
 distribu8on	
 
              back-足channeling	
 
              social	
 mobility	
 
              consumer	
 generated	
 media	
 




息	
 2010	
 Buro	
 Iris         	
 www.buroiris.nl	
    	
 info@buroiris.nl	
                        8
THE SHORT TERM (2):
 CHANGES IN COMMUNICATION

 留 A	
 new	
 social	
 hierarchy	
 
         	
 (Forrester	
 Research,	
 2008)	
 




息	
 2010	
 Buro	
 Iris                 	
 www.buroiris.nl	
    	
 info@buroiris.nl	
    9
AN EXAMPLE: FEDEX (1)




25.500	
 photos	
                                   More	
 than	
 7.500	
 videos	
     More	
 than	
 500	
 groups	
 
135	
 groups	
                                                                             More	
 than	
 8.000	
 par?cipants	
 




息	
 2010	
 Buro	
 Iris   	
 www.buroiris.nl	
                	
 info@buroiris.nl	
                                         10
THE LONG TERM:
 CHANGES IN SOCIETY

 留 Digital	
 na8ves	
 versus	
 digital	
 inhabitants	
 
    A	
 digital	
 na8ve	
 is	
 a	
 person	
 for	
 whom	
 digital	
 technologies	
 already	
 existed	
 
    when	
 they	
 were	
 born,	
 and	
 hence	
 has	
 grown	
 up	
 with	
 digital	
 technology	
 such	
 
    as	
 computers,	
 the	
 Internet,	
 mobile	
 phones	
 and	
 MP3s.	
 A	
 digital	
 immigrant	
 is	
 
    an	
 individual	
 who	
 grew	
 up	
 without	
 digital	
 technology	
 and	
 adopted	
 it	
 later.	
 
          (Wikipedia)	
 

 留 Communica8on	
 is	
 omnipresent	
 	
 
    Everybody	
 communicates	
 constantly	
 with	
 everybody,	
 whether	
 it	
 is	
 by	
 
    mobile	
 phone,	
 mail,	
 chat,	
 blog,	
 Twi^er,	
 Flickr,	
 YouTube	
 or	
 face-足to-足face.	
 
    People	
 communicate	
 just	
 as	
 easily	
 with	
 friends	
 and	
 family	
 as	
 with	
 total	
 
    strangers.	
 
 留 The	
 power	
 balance	
 has	
 shided	
 from	
 companies	
 and	
 ins8tu8ons	
 to	
 the	
 
    individual	
 and	
 communi8es.	
 
  A	
 genera8on	
 gap	
 as	
 never	
 seen	
 before	
 

息	
 2010	
 Buro	
 Iris   	
 www.buroiris.nl	
    	
 info@buroiris.nl	
                                          11
SO WHATS NEXT?

 1. Strategy!	
 	
 
 2. Current	
 gap	
 analysis	
 
 3. Future	
 gap	
 analysis	
 
 4. The	
 roadmap	
 to	
 a	
 new	
 environment	
 




息	
 2010	
 Buro	
 Iris   	
 www.buroiris.nl	
    	
 info@buroiris.nl	
    12

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Presentation digital media BURO IRIS v1.0

  • 1. Communica8on in a new era Digital media Amsterdam, 18 May 2010 by: Iris van Opstal 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 1
  • 2. A SHORT INTRODUCTION 留 Director/Owner at BURO IRIS a versa'le and impassioned marke'ng and communica'on agency specialized in brand strategy, brand ac'va'on and internal branding 留 Head of Marke8ng & Communica8on at Na8onale-足Nederlanden 留 Manager Marke8ng Europe at Ernst & Young 留 Editor in chief PromoTime Publica8ons 留 Winner of Boer & Croon Innova8on in Communica8on Award 2010 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 2
  • 3. CONTENT 留 Communica8on in a new era 留 The most important changes 留 The short term 留 The long term 留 Ques8ons? 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 3
  • 4. COMMUNICATION IN A NEW ERA (1) Technology is shifting the power away from the editors, the publishers, the establishment, the media elite. Now its the people who are in control. Rupert Murdoch, Global Media Entrepreneur 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 4
  • 5. COMMUNICATION IN A NEW ERA (2) 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 5
  • 6. A SMALL IMPRESSION OF THE POSSIBILITIES The Conversa'on Prism, Brian Solis 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 6
  • 7. THE MOST IMPORTANT CHANGES 留 Speed of informa8on 留 Worldwide access 留 24/7 connected 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 7
  • 8. THE SHORT TERM (1): CHANGES IN COMMUNICATION 留 Its all about collec8ng rela8onships instead of a^rac8ng a temporary audience 留 Its all about listening, then responding 留 Its all about par8cipa8on instead of sending informa8on 留 Its all about: pocketable distribu8on back-足channeling social mobility consumer generated media 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 8
  • 9. THE SHORT TERM (2): CHANGES IN COMMUNICATION 留 A new social hierarchy (Forrester Research, 2008) 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 9
  • 10. AN EXAMPLE: FEDEX (1) 25.500 photos More than 7.500 videos More than 500 groups 135 groups More than 8.000 par?cipants 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 10
  • 11. THE LONG TERM: CHANGES IN SOCIETY 留 Digital na8ves versus digital inhabitants A digital na8ve is a person for whom digital technologies already existed when they were born, and hence has grown up with digital technology such as computers, the Internet, mobile phones and MP3s. A digital immigrant is an individual who grew up without digital technology and adopted it later. (Wikipedia) 留 Communica8on is omnipresent Everybody communicates constantly with everybody, whether it is by mobile phone, mail, chat, blog, Twi^er, Flickr, YouTube or face-足to-足face. People communicate just as easily with friends and family as with total strangers. 留 The power balance has shided from companies and ins8tu8ons to the individual and communi8es. A genera8on gap as never seen before 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 11
  • 12. SO WHATS NEXT? 1. Strategy! 2. Current gap analysis 3. Future gap analysis 4. The roadmap to a new environment 息 2010 Buro Iris www.buroiris.nl info@buroiris.nl 12