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AOW359/4  Organizational
Development
Case Study: ROYAL MAIL: A
STRUCTURAL CONUNDRUM
Group Name: Blue Ocean
Prepare by:
Name Matric
Kirubasshini a/p Seluarazel 111104
Ayu Naffizan Bt Md Saad 113523
Tan Kai Yuan 119927
Masyitah Bt Abdul Aziz 113530
Wan Syazrina Abd Manap 113551
Background of Royal Mail
 A postal service company in the
United Kingdom (1516).
 Types of services :
Universal service
Special delivery
Business services
Prohibited goods
Q1:Why did Royal Mail implement the
Business Development process?
 redesign the organizational
structure as they had faced
structural decline and had a
highly bureaucratic
organization.
Q2: Post Office Counter have pursued a
policy of increasing the number of Post
Offices run autonomously by Sub-
Postmasters or Sub-Postmistress. Is
this is a form of centralization or
decentralization? Explain your answer.
 It is a form of decentralization.
Thank you

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Presentation slides for royal mail

  • 1. AOW359/4 Organizational Development Case Study: ROYAL MAIL: A STRUCTURAL CONUNDRUM Group Name: Blue Ocean Prepare by: Name Matric Kirubasshini a/p Seluarazel 111104 Ayu Naffizan Bt Md Saad 113523 Tan Kai Yuan 119927 Masyitah Bt Abdul Aziz 113530 Wan Syazrina Abd Manap 113551
  • 2. Background of Royal Mail A postal service company in the United Kingdom (1516). Types of services : Universal service Special delivery Business services Prohibited goods
  • 3. Q1:Why did Royal Mail implement the Business Development process? redesign the organizational structure as they had faced structural decline and had a highly bureaucratic organization.
  • 4. Q2: Post Office Counter have pursued a policy of increasing the number of Post Offices run autonomously by Sub- Postmasters or Sub-Postmistress. Is this is a form of centralization or decentralization? Explain your answer. It is a form of decentralization.