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Presentation5(1)
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Revolutionalizer  Manager Customer services
Senior manager customer
& innovation department
presented by farrukh khan
Presented by
MUNAZZA IRFAN
KHATIDJA
REHANA
MAHTAB
TCS (Tranzum Courier Service) is
a courier service started in 1983,
headquartered in Pakistan, with over
2,000 locations in Pakistan and
presence in 5 continents.
Presentation5(1)
To direct all our organizational efforts at building upon the existing
organizational strengths and brand recognition to achieve enhanced
levels of profitable growth
.
SOUTH CENTRAL NORTH
Karachi  KHI
Hyderabad  HDD
Quetta  UET
Sukkur  SKZ
Lahore  LHE
Faisalabad  FSD
Multan  MUX
Islamabad  ISB
Rawalpindi  RWP
Gujranwala  GUJ
Peshawar  PEW
1983
1985
1989
1991
1992
1995
1997
2001
Milestones
2002
2003
2004
2005
2006
2007
2008
2009
Milestones
2010 2011 2012
Milestones
 Domestic Express Services
 YAYvo
 Cash On Delivery
 TCS HAZIR
 MMS
 Sentiments Express
 Flyer Express
 Supplementary Services
 Same Day Express
 Overnight Express
 Red Box
SHS & holiday services
 Logistics Services
 Home Movers
 W&D whearhousing &distribution
 Intiana Travel & Tours
 VIstronix
Octara
International services
Services
Allocating role
 Co ordination
 Fruitful outcome
 Achieving organization goal
M.A. Mannan
President & CEO
Jamil Janjua
CEO, Octara
Salman Hasan
CEO  TCS ECOM
Limited
Khalid Awan
Chairman
Ali Leghari
VP - Corporate
Affairs
Salman Akram
Country Head
Corporate
Syed Shaukat Abbas
Country Head
Consumer Business
Zulfiqar Ahmad
Khan
Director IT
Asma Sheikh
Director HR
Sohail Shaikh
Director
Customer
Services
Feroz Ahmed
Director
International
Naiyar Manzoor Saifi
Director Marketing
and Public Affairs
Shafiq Malik
Director
Operation
Raziuddin Ahmed
Chief Financial Officer
and Director
Administration
Brig Nasir Nasrullah
Director Security &
Risk Management
Minhaj ur Rehman
Khan
Head of Internal Audit
Professionals more than 10,000.
Motorcycles more than 2,000.
500 light and heavy vehicles.
7 millions shipment per month.
Around 2,500 offices.
3 aircraft.
Presentation5(1)
 Change and improvement
 Benefits and promotions
 Quarterly team meeting
 Friendly environment
 Celebrations and Festivals
Finance
Internal
Audit
Security
Sales &
Marketing
IT
Operations
Human
Resource
Team
 Success
 Motivation
 Leadership
Innovation
Every leader has a unique style of
handling the employees
(Juniors/Team). The various ways of
dealing with the subordinates at the
workplace is called as management
style.
Coaching style
 The coaching leader develops people for the future.
 The coaching style works best
 when the leader wants to help teammates build
lasting personal strengths that make them more
successful overall.
Coercive style
 The coercive leader demands immediate compliance.
 The coercive style is most effective in times of crisis, such
as in a company turnaround , or during an actual emergency
like a Ramadan or a foggy season
 This style is also help control a problem teammate when
everything else has failed. However, it should be avoided in
almost every other case because it can alienate people and
stifle flexibility and inventiveness
work force diversity is a work force
consisting of a board mix of worker
from different racial and ethnic
background of different ages and
genders and of different domestic
and national culture
 STRENGTHS
1. Number of branches
2. Own airplanes and own licensee
3. 55% shares in Domestic market
4. 50% shares I
5. n Overland Express
6. 60% shares in sentiments
7. 5 major hubs in Pakistan
 WEAKNESS
1. Prices
2. Less marketing
3. International flights
4. Website not updated
 OPPORTUNITIES
1. Increase in Import & Export
2. Shipment of Liquid and antique items
3. Money sending facility
4. Stability of labor costs
 THREATS
1. Increase in prices of fuel & diesel
2. Demand for higher Wages
3. Use of emails
Presentation5(1)
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Presentation5(1)

  • 2. 2
  • 3. Revolutionalizer Manager Customer services Senior manager customer & innovation department
  • 4. presented by farrukh khan Presented by MUNAZZA IRFAN KHATIDJA REHANA MAHTAB
  • 5. TCS (Tranzum Courier Service) is a courier service started in 1983, headquartered in Pakistan, with over 2,000 locations in Pakistan and presence in 5 continents.
  • 7. To direct all our organizational efforts at building upon the existing organizational strengths and brand recognition to achieve enhanced levels of profitable growth
  • 8. .
  • 9. SOUTH CENTRAL NORTH Karachi KHI Hyderabad HDD Quetta UET Sukkur SKZ Lahore LHE Faisalabad FSD Multan MUX Islamabad ISB Rawalpindi RWP Gujranwala GUJ Peshawar PEW
  • 13. Domestic Express Services YAYvo Cash On Delivery TCS HAZIR MMS Sentiments Express Flyer Express Supplementary Services Same Day Express Overnight Express Red Box SHS & holiday services Logistics Services Home Movers W&D whearhousing &distribution Intiana Travel & Tours VIstronix Octara International services Services
  • 14. Allocating role Co ordination Fruitful outcome Achieving organization goal
  • 15. M.A. Mannan President & CEO Jamil Janjua CEO, Octara Salman Hasan CEO TCS ECOM Limited Khalid Awan Chairman Ali Leghari VP - Corporate Affairs Salman Akram Country Head Corporate Syed Shaukat Abbas Country Head Consumer Business Zulfiqar Ahmad Khan Director IT Asma Sheikh Director HR Sohail Shaikh Director Customer Services Feroz Ahmed Director International Naiyar Manzoor Saifi Director Marketing and Public Affairs Shafiq Malik Director Operation Raziuddin Ahmed Chief Financial Officer and Director Administration Brig Nasir Nasrullah Director Security & Risk Management Minhaj ur Rehman Khan Head of Internal Audit
  • 16. Professionals more than 10,000. Motorcycles more than 2,000. 500 light and heavy vehicles. 7 millions shipment per month. Around 2,500 offices. 3 aircraft.
  • 18. Change and improvement Benefits and promotions Quarterly team meeting Friendly environment Celebrations and Festivals
  • 20. Team Success Motivation Leadership Innovation
  • 21. Every leader has a unique style of handling the employees (Juniors/Team). The various ways of dealing with the subordinates at the workplace is called as management style.
  • 22. Coaching style The coaching leader develops people for the future. The coaching style works best when the leader wants to help teammates build lasting personal strengths that make them more successful overall. Coercive style The coercive leader demands immediate compliance. The coercive style is most effective in times of crisis, such as in a company turnaround , or during an actual emergency like a Ramadan or a foggy season This style is also help control a problem teammate when everything else has failed. However, it should be avoided in almost every other case because it can alienate people and stifle flexibility and inventiveness
  • 23. work force diversity is a work force consisting of a board mix of worker from different racial and ethnic background of different ages and genders and of different domestic and national culture
  • 24. STRENGTHS 1. Number of branches 2. Own airplanes and own licensee 3. 55% shares in Domestic market 4. 50% shares I 5. n Overland Express 6. 60% shares in sentiments 7. 5 major hubs in Pakistan WEAKNESS 1. Prices 2. Less marketing 3. International flights 4. Website not updated OPPORTUNITIES 1. Increase in Import & Export 2. Shipment of Liquid and antique items 3. Money sending facility 4. Stability of labor costs THREATS 1. Increase in prices of fuel & diesel 2. Demand for higher Wages 3. Use of emails