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The document discusses effective communication skills training. It emphasizes that communication is key to success and having effective relationships with coworkers and guests. The training covers developing a sound foundation of knowledge, communication skills like language, intonation, eye contact and listening, and body language including gestures and sending consistent messages. Role playing is used to practice these skills with feedback provided.
PresentationLD
- 3. Training Programmes You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.
- 5. Training Programmes COMMUNICATION! The way we communicate with others and with ourselves ultimately determines the quality of our lives Anthony Robbins
- 6. Training Programmes Communication is the key to SUCCESS to make our Cast Members CHAMPIONS!
- 7. Training Programmes Effective communication Effective cast member relationship Effective guest relationship Great overall results!!
- 8. Training Programmes Now that looks, sound s and feels really really easy!
- 9. Training Programmes 1. Develop a sound foundation KNOWLEDGE
- 10. Training Programmes Do I give my Cast Members enough knowledge? Do people understand their functions? Do they know who to ask for help? Do Cast Members have enough product knowledge?
- 11. Training Programmes 2. Develop your communication skills
- 13. Training Programmes Intonation and tone
- 15. Training Programmes Develop listening skills
- 16. Training Programmes 3. Develop your body language "The most important thing in communication is hearing what isn't said." - Peter Drucker
- 17. Training Programmes Use gestures... ..but beware of what your body is saying.
- 18. Training Programmes Dont send mixed messages
- 21. Training Programmes Feedback time Sound foundation Knowledge Communication skills Eye contact Intonation and SMILE! Listening Language Body language Gestures Correct messages
- 22. Training Programmes Feedback time Sound foundation Knowledge Communication skills Eye contact Intonation and SMILE! Listening Language Body language Gestures Correct messages
- 23. Training Programmes ROLE PLAY TIME