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This presentation discusses communication at S'care Home, a 69-bed care home in East London. It covers the benefits of effective communication for teamwork, quality of care, and trust between patients and staff. The presentation also examines barriers to communication like language, emotions, culture, and prejudice. Finally, it explores models of communication and the organization's use of face-to-face interaction, body language, empathy, and active listening to improve communication with stakeholders.
![References
Leonard, M., Graham, S. and Bonacum, D. (2014). The human factor: the critical importance of
effective teamwork and communication in providing safe care. Quality and Safety in Health Care,
[online] 13(1), pp.i85i90. doi:10.1136/qshc.2004.010033. Accessed date:22 July 2022
www.mindtools.com. (n.d.). Body Language: Beyond Words How to Read Unspoken Signals.
[online] Available at:
https://www.mindtools.com/pages/article/Body_Language.htm#:~:text=It%20can%20be%20a%20tilt
%20of%20the%20head [Accessed 22 Jul. 2022].Kevin, H. (n.d.). Cant Get Through: Eight
Barriers to Communication. [online] Google Books. Pelican Publishing. Available at:
https://books.google.co.uk/books?hl=en&lr=&id=oJQ9dxDqdEcC&oi=fnd&pg=PA9&dq=barriers+of+
communication+&ots=l5A-
w1tPFE&sig=UfWW5TL48zlO0II8y8ndKnvaauo#v=onepage&q=barriers%20of%20communication&
f=false [Accessed 22 Jul. 2022].
際際滷 10](https://image.slidesharecdn.com/presentation-220902203213-49f2fc5d/85/Presentation-pptx-10-320.jpg)
Presentation.pptx
- 3. In this presentation we will speak about Introduction on our chosen health and social care organization. What are the benefits of effective communication on the organizations business process? How should the organization use the theories relating to modules of communication? The types of barriers that can prevent effective communication between the organization and their external stakeholders. What are the channels of communication used by the organization and channels that can be used to improve communication? slide 3
- 5. Introduction on our S'care home Welcome to our S care home we are allocated in East London. We are 69 bedded home newly refurbished. We have opened our trust in 2008. We have opened another 6 care homes within the Uk since. We are currently the highest CQC (care quality commission) with an outstanding rating throughout the city. We give our full ambition to our company ensuring the quality of care is provided. Today me and my colleagues will be discussing the following; The main benefits in our organization process Theories relating to models of communication Different causes of barriers The channels of communication used by organization that can improve communication 際際滷 5
- 6. The types of barriers that can prevent effective communication between the organization and their external stakeholders. Language barriers finding difficulty to understand one another Emotions - can affect mental health of you and others Cultural - discrimination Ignoring feedback choosing not to improve Prejudice and stereotyping people choosing what they want to hear 際際滷 8 (Kevin, n.d.) talks about the different barriers of communication between a company and how it can affect
- 7. What are the benefits of effective communication on the S'care home process? Teamwork helps to keep the patients safe (e.g., lifting, moving, changing bedding) Better quality of care It reduces medical er rors that could occur Less stress on staff members Trust Builds trust between the patient and the staff members We always admit to any mistakes, so we can resolve the matter straight away. Respectful, good listening Communication Makes our resident's feel valued Improves our resident's satisfaction Communication improves teamwork Expressing everyone's feelings so everyone feels comfortable with one another 際際滷 6 (Leonard, Graham and Bonacum, 2014) states that Effective communication an d teamwork is essential for the delivery of high quality, safe training and simulation, and benefits of a standardized communication
- 8. How should S'care use the theories relating to modules of communication? Shannon and Weavers' model of communication This module is specially designed to develop the effective communication between the sender and the receiver 際際滷 7
- 9. What are the channels of communication used by the organization and channels that can be used to improve communication? Communication will help one to build up their self-confidence When speaking face to face it shows you someone's body language, their voice of tone and body posture You will see if they are interested by the way they are acting when you are a good listener, you could also respond well You will be able to empathize and understand someone`s point of view (www.mindtools.com, n.d.) states that Being aware of body language in others means that you can pick up on unspoken emotions and reactions. Its a valuable form of feedback, but it can easily be missed if youre not aware of what to look out for. 際際滷 9
- 10. References Leonard, M., Graham, S. and Bonacum, D. (2014). The human factor: the critical importance of effective teamwork and communication in providing safe care. Quality and Safety in Health Care, [online] 13(1), pp.i85i90. doi:10.1136/qshc.2004.010033. Accessed date:22 July 2022 www.mindtools.com. (n.d.). Body Language: Beyond Words How to Read Unspoken Signals. [online] Available at: https://www.mindtools.com/pages/article/Body_Language.htm#:~:text=It%20can%20be%20a%20tilt %20of%20the%20head [Accessed 22 Jul. 2022].Kevin, H. (n.d.). Cant Get Through: Eight Barriers to Communication. [online] Google Books. Pelican Publishing. Available at: https://books.google.co.uk/books?hl=en&lr=&id=oJQ9dxDqdEcC&oi=fnd&pg=PA9&dq=barriers+of+ communication+&ots=l5A- w1tPFE&sig=UfWW5TL48zlO0II8y8ndKnvaauo#v=onepage&q=barriers%20of%20communication& f=false [Accessed 22 Jul. 2022]. 際際滷 10
- 11. Thank you for Attending! Any questions feel free to ask.. 際際滷 12