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SEMINAR OFFERINGS
             LY N N E P E E R        |     ROD PULLEY       |      JEANNE SPERRY


SELLING SKILLS AND CUSTOMER INTIMACY                 FINANCIAL MANAGEMENT
 Becoming Customer Focused: How to Achieve           Understanding Financial Statements:
   Customer First Attitudes/Actions                   Fundamentals for the Non-Financial Employee
 Building Customer Rapport: Phrasing and the         Financial Ratios: Understanding Your
   Difference it Makes                                  Organizations Health
 Gender Differences in Communication: Selling        Taking Control of Your Cash Cycle: Working
   to Men, Women and Couples                            Capital Management
 Connecting Generations: Understanding               Tools for Business Decisions: The Income
   Veterans, Boomers, Xers and Millennials and          Statement and Balance Sheet
   How They Interact in the Workplace                 Risk and Reward: Managing Inventory
 Understanding Customer Dissatisfaction:
   Dealing Effectively in Challenging Situations     DESIGN, MARKETING AND ADVERTISING
 Retail Selling Skills: Understanding Customer       Branding Strategies: How to Build a
   Needs and How to Influence Buying Decisions          Compelling Brand
 Prospecting for Business: Move from Cold            Differentiate Your Company with
   Calling to Serious Prospecting                       Outstanding Marketing and Advertising:
                                                        Templates and Ideas to Help You Generate
INDIVIDUAL EXCELLENCE                                   Business
 First Impressions: Reading Physical                 Generational Marketing: Understanding
   Appearance and Body Language                         Your Target Audience and How They Make
 Say Yes to Happiness: Nine Traits of Truly            Buying Decisions
   Happy People                                       Retail Marketing: Tips and Techniques for
 Juggling Multiple Priorities: Dealing with            Advertising and Marketing
   Distractions, Procrastination and Clutter          Preparing Files for Commercial Printing:
 Secrets of Self Promotion: Increasing Your            Files, fonts and images
   Name Recognition in the Community
 Effective Presentation Strategies: Skills for      STRATEGIC MANAGEMENT
   Speaking in Front of One or One Thousand           Creating a Successful Business Plan: Knowing
                                                        Where We Go From Here
SUPERVISION AND MANAGEMENT
                                                      Customer Satisfaction Surveys: Find Out What
 Managing Performance Successfully: Setting
                                                        Your Customers Really Think about You
   Expectations, Evaluating Performance and
   Giving Feedback for Managers/Supervisors
 Creating an Outstanding Orientation
   Program for New Employees: What New
   Employees Should Know

                            Our group can create customized seminars
                      on a wide variety of topics based on your business needs.

peerresourcegroup.com | 843.597.2233 | email: Lynne.Peer@peerresourcegroup.com
SEMINAR OFFERINGS
             LY N N E P E E R        |     ROD PULLEY       |      JEANNE SPERRY


SELLING SKILLS AND CUSTOMER INTIMACY                 FINANCIAL MANAGEMENT
 Becoming Customer Focused: How to Achieve           Understanding Financial Statements:
   Customer First Attitudes/Actions                   Fundamentals for the Non-Financial Employee
 Building Customer Rapport: Phrasing and the         Financial Ratios: Understanding Your
   Difference it Makes                                  Organizations Health
 Gender Differences in Communication: Selling        Taking Control of Your Cash Cycle: Working
   to Men, Women and Couples                            Capital Management
 Connecting Generations: Understanding               Tools for Business Decisions: The Income
   Veterans, Boomers, Xers and Millennials and          Statement and Balance Sheet
   How They Interact in the Workplace                 Risk and Reward: Managing Inventory
 Understanding Customer Dissatisfaction:
   Dealing Effectively in Challenging Situations     DESIGN, MARKETING AND ADVERTISING
 Retail Selling Skills: Understanding Customer       Branding Strategies: How to Build a
   Needs and How to Influence Buying Decisions          Compelling Brand
 Prospecting for Business: Move from Cold            Differentiate Your Company with
   Calling to Serious Prospecting                       Outstanding Marketing and Advertising:
                                                        Templates and Ideas to Help You Generate
INDIVIDUAL EXCELLENCE                                   Business
 First Impressions: Reading Physical                 Generational Marketing: Understanding
   Appearance and Body Language                         Your Target Audience and How They Make
 Say Yes to Happiness: Nine Traits of Truly            Buying Decisions
   Happy People                                       Retail Marketing: Tips and Techniques for
 Juggling Multiple Priorities: Dealing with            Advertising and Marketing
   Distractions, Procrastination and Clutter          Preparing Files for Commercial Printing:
 Secrets of Self Promotion: Increasing Your            Files, fonts and images
   Name Recognition in the Community
 Effective Presentation Strategies: Skills for      STRATEGIC MANAGEMENT
   Speaking in Front of One or One Thousand           Creating a Successful Business Plan: Knowing
                                                        Where We Go From Here
SUPERVISION AND MANAGEMENT
                                                      Customer Satisfaction Surveys: Find Out What
 Managing Performance Successfully: Setting
                                                        Your Customers Really Think about You
   Expectations, Evaluating Performance and
   Giving Feedback for Managers/Supervisors
 Creating an Outstanding Orientation
   Program for New Employees: What New
   Employees Should Know

                            Our group can create customized seminars
                      on a wide variety of topics based on your business needs.

peerresourcegroup.com | 843.597.2233 | email: Lynne.Peer@peerresourcegroup.com

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  • 1. SEMINAR OFFERINGS LY N N E P E E R | ROD PULLEY | JEANNE SPERRY SELLING SKILLS AND CUSTOMER INTIMACY FINANCIAL MANAGEMENT Becoming Customer Focused: How to Achieve Understanding Financial Statements: Customer First Attitudes/Actions Fundamentals for the Non-Financial Employee Building Customer Rapport: Phrasing and the Financial Ratios: Understanding Your Difference it Makes Organizations Health Gender Differences in Communication: Selling Taking Control of Your Cash Cycle: Working to Men, Women and Couples Capital Management Connecting Generations: Understanding Tools for Business Decisions: The Income Veterans, Boomers, Xers and Millennials and Statement and Balance Sheet How They Interact in the Workplace Risk and Reward: Managing Inventory Understanding Customer Dissatisfaction: Dealing Effectively in Challenging Situations DESIGN, MARKETING AND ADVERTISING Retail Selling Skills: Understanding Customer Branding Strategies: How to Build a Needs and How to Influence Buying Decisions Compelling Brand Prospecting for Business: Move from Cold Differentiate Your Company with Calling to Serious Prospecting Outstanding Marketing and Advertising: Templates and Ideas to Help You Generate INDIVIDUAL EXCELLENCE Business First Impressions: Reading Physical Generational Marketing: Understanding Appearance and Body Language Your Target Audience and How They Make Say Yes to Happiness: Nine Traits of Truly Buying Decisions Happy People Retail Marketing: Tips and Techniques for Juggling Multiple Priorities: Dealing with Advertising and Marketing Distractions, Procrastination and Clutter Preparing Files for Commercial Printing: Secrets of Self Promotion: Increasing Your Files, fonts and images Name Recognition in the Community Effective Presentation Strategies: Skills for STRATEGIC MANAGEMENT Speaking in Front of One or One Thousand Creating a Successful Business Plan: Knowing Where We Go From Here SUPERVISION AND MANAGEMENT Customer Satisfaction Surveys: Find Out What Managing Performance Successfully: Setting Your Customers Really Think about You Expectations, Evaluating Performance and Giving Feedback for Managers/Supervisors Creating an Outstanding Orientation Program for New Employees: What New Employees Should Know Our group can create customized seminars on a wide variety of topics based on your business needs. peerresourcegroup.com | 843.597.2233 | email: Lynne.Peer@peerresourcegroup.com
  • 2. SEMINAR OFFERINGS LY N N E P E E R | ROD PULLEY | JEANNE SPERRY SELLING SKILLS AND CUSTOMER INTIMACY FINANCIAL MANAGEMENT Becoming Customer Focused: How to Achieve Understanding Financial Statements: Customer First Attitudes/Actions Fundamentals for the Non-Financial Employee Building Customer Rapport: Phrasing and the Financial Ratios: Understanding Your Difference it Makes Organizations Health Gender Differences in Communication: Selling Taking Control of Your Cash Cycle: Working to Men, Women and Couples Capital Management Connecting Generations: Understanding Tools for Business Decisions: The Income Veterans, Boomers, Xers and Millennials and Statement and Balance Sheet How They Interact in the Workplace Risk and Reward: Managing Inventory Understanding Customer Dissatisfaction: Dealing Effectively in Challenging Situations DESIGN, MARKETING AND ADVERTISING Retail Selling Skills: Understanding Customer Branding Strategies: How to Build a Needs and How to Influence Buying Decisions Compelling Brand Prospecting for Business: Move from Cold Differentiate Your Company with Calling to Serious Prospecting Outstanding Marketing and Advertising: Templates and Ideas to Help You Generate INDIVIDUAL EXCELLENCE Business First Impressions: Reading Physical Generational Marketing: Understanding Appearance and Body Language Your Target Audience and How They Make Say Yes to Happiness: Nine Traits of Truly Buying Decisions Happy People Retail Marketing: Tips and Techniques for Juggling Multiple Priorities: Dealing with Advertising and Marketing Distractions, Procrastination and Clutter Preparing Files for Commercial Printing: Secrets of Self Promotion: Increasing Your Files, fonts and images Name Recognition in the Community Effective Presentation Strategies: Skills for STRATEGIC MANAGEMENT Speaking in Front of One or One Thousand Creating a Successful Business Plan: Knowing Where We Go From Here SUPERVISION AND MANAGEMENT Customer Satisfaction Surveys: Find Out What Managing Performance Successfully: Setting Your Customers Really Think about You Expectations, Evaluating Performance and Giving Feedback for Managers/Supervisors Creating an Outstanding Orientation Program for New Employees: What New Employees Should Know Our group can create customized seminars on a wide variety of topics based on your business needs. peerresourcegroup.com | 843.597.2233 | email: Lynne.Peer@peerresourcegroup.com