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The Psychology of Pricing
or
Why we are frightened of
raising our prices
17/07/2014 1
Managing High
Growth
 Business Owners and Sales People alike
often put failure to close new business to
price:
 Through common misconception on how
to price correctly
 A failure to understand the possible
reasons behind Your too expensive
Managing High
Growth
Common Misconceptions
 The price is set by
損A the Market
損B Me
17/07/2014 3
Managing High
Growth
Answer B
Managing High
Growth
Common Misconceptions
Ive got to be the cheapest to win
損A True
損B False
17/07/2014 5
Managing High
Growth
Answer B
Managing High
Growth
Common Misconceptions
If I raise my price Ill lose my customers
損A True
損B False
17/07/2014 7
Managing High
Growth
Answer B
Managing High
Growth
Common Misconceptions
I must offer a Top Quality service/product at
a Low Cost
損A True
損B False
17/07/2014 9
Managing High
Growth
Answer B
Managing High
Growth
 You can offer a value service at a low
price
 Or
 You can offer a premium service at a
premium price
17/07/2014 11
Managing High
Growth
Common Misconceptions
When I lose its because Im too expensive
損A True
損B False
17/07/2014 12
Managing High
Growth
Answer B
Managing High
Growth
People buy Products / Service on more than price.
 Your most loyal customer buys from you not only because he likes
the price of your Product/Service but for a whole range of other
reasons including,
 service,
 convenience,
 location,
 inertia,
 loyalty,
 lack of alternatives
17/07/2014 14
Managing High
Growth
What Buyers Really Mean When Youre Too
Expensive
 You're visited by a salesman who can't articulate the benefits
of his product. What do you tell him when he asks for the
business?
 Im sorry but your presentation did not make sense
 OR
 I'm sorry but youre too expensive.
17/07/2014 15
Managing High
Growth
What Buyers Really Mean When Youre Too
Expensive
 You're visited by a salesman who you just don't like. What do
you tell him when he asks for the business?
 Im sorry but I just dont like you and Id rather cut my leg off
than give you the business
 OR
 I'm sorry but youre too expensive.
17/07/2014 16
Managing High
Growth
What Buyers Really Mean When Youre Too
Expensive
 You're visited by a salesman who is selling an old outdated
product. What do you tell him when he asks for the business?
 Im sorry but your product isnt up to it?
 OR
 I'm sorry but youre too expensive.
17/07/2014 17
Managing High
Growth
 Work out what it costs for you to sell your
product/service in Detail
 Include ALL overheads as well as labour
and materials
 Decide how much profit you want to make
and add that to your costs
17/07/2014 18
Managing High
Growth
 That gives you your sales price
17/07/2014 19
Managing High
Growth
Then add another 1%
Managing High
Growth
 Dont be afraid of increasing price
 Increase prices regularly
 Declare price increases if a major cost
component increases
 Regular price increases conditions your
customers to expect price increases
 Not increasing prices conditions your
customers not to expect price increases!
17/07/2014 21
Managing High
Growth
Action Points
 Understand why customers buy from you
 Know your costs in detail
Managing High
Growth
 Contact Me:
 Laurence@managinghighgrowth.com
 LinkedIn Laurence Ainsworth
 Twitter @laurenceexigent
 www.managinghighgrowth.com
Managing High
Growth

More Related Content

Pricing what buyers mean when they say " You're to Expensive"

  • 1. The Psychology of Pricing or Why we are frightened of raising our prices 17/07/2014 1 Managing High Growth
  • 2. Business Owners and Sales People alike often put failure to close new business to price: Through common misconception on how to price correctly A failure to understand the possible reasons behind Your too expensive Managing High Growth
  • 3. Common Misconceptions The price is set by 損A the Market 損B Me 17/07/2014 3 Managing High Growth
  • 5. Common Misconceptions Ive got to be the cheapest to win 損A True 損B False 17/07/2014 5 Managing High Growth
  • 7. Common Misconceptions If I raise my price Ill lose my customers 損A True 損B False 17/07/2014 7 Managing High Growth
  • 9. Common Misconceptions I must offer a Top Quality service/product at a Low Cost 損A True 損B False 17/07/2014 9 Managing High Growth
  • 11. You can offer a value service at a low price Or You can offer a premium service at a premium price 17/07/2014 11 Managing High Growth
  • 12. Common Misconceptions When I lose its because Im too expensive 損A True 損B False 17/07/2014 12 Managing High Growth
  • 14. People buy Products / Service on more than price. Your most loyal customer buys from you not only because he likes the price of your Product/Service but for a whole range of other reasons including, service, convenience, location, inertia, loyalty, lack of alternatives 17/07/2014 14 Managing High Growth
  • 15. What Buyers Really Mean When Youre Too Expensive You're visited by a salesman who can't articulate the benefits of his product. What do you tell him when he asks for the business? Im sorry but your presentation did not make sense OR I'm sorry but youre too expensive. 17/07/2014 15 Managing High Growth
  • 16. What Buyers Really Mean When Youre Too Expensive You're visited by a salesman who you just don't like. What do you tell him when he asks for the business? Im sorry but I just dont like you and Id rather cut my leg off than give you the business OR I'm sorry but youre too expensive. 17/07/2014 16 Managing High Growth
  • 17. What Buyers Really Mean When Youre Too Expensive You're visited by a salesman who is selling an old outdated product. What do you tell him when he asks for the business? Im sorry but your product isnt up to it? OR I'm sorry but youre too expensive. 17/07/2014 17 Managing High Growth
  • 18. Work out what it costs for you to sell your product/service in Detail Include ALL overheads as well as labour and materials Decide how much profit you want to make and add that to your costs 17/07/2014 18 Managing High Growth
  • 19. That gives you your sales price 17/07/2014 19 Managing High Growth
  • 20. Then add another 1% Managing High Growth
  • 21. Dont be afraid of increasing price Increase prices regularly Declare price increases if a major cost component increases Regular price increases conditions your customers to expect price increases Not increasing prices conditions your customers not to expect price increases! 17/07/2014 21 Managing High Growth
  • 22. Action Points Understand why customers buy from you Know your costs in detail Managing High Growth
  • 23. Contact Me: Laurence@managinghighgrowth.com LinkedIn Laurence Ainsworth Twitter @laurenceexigent www.managinghighgrowth.com Managing High Growth