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Pro AV Solutions Corporate Profile
- 1. PA G E 1 WELCOME TO OUR WORLD OF EXCELLENCE PROFESSIONAL AUDIOVISUAL, COLLABORATION AND UNIFIED COMMUNICATION SOLUTIONS
- 2. PA G E 2 QUT The cube, Interactive Multitouch Display Walls, QLD
- 3. PA G E 3 Pro AV Solutions is Australias leading Professional Audiovisual, Collaboration and Unified Communications Solutions Specialist. Housing some of the best minds in the digital systems integration industry, we design and deliver award-winning technology solutions for many businesses and organisations Australia wide. With more than 25 years of solid industry experience, with over 200 staff, and offices in 5 states, our team of sales professionals, designers, engineers, and technology system experts provide an unparalleled set of unified skills that, when matched with the worlds most advanced technology, deliver some of the largest and most prestigious award-winning audiovisual projects in Australia and internationally. Pro AV Solutions delivers exceptional experiences at every point in our client relationship, from project inception through to design, delivery, ongoing service and support. We deliver projects on time and on budget, and are always aiming to exceed our customers expectations through our dedication to excellence. We call this Experience Excellence. As the newest member of the executive leadership team for Pro AV Solutions, and the face for Western Australia, the professionalism, collaboration and continual quest for excellence has been a very refreshing and real experience for me. Steve Travia, Managing Director, Pro AV Solutions (WA) WELCOME TO PRO AV SOLUTIONS AUSTRALIA PRO AV SOLUTIONS AUSTRALIA EXECUTIVE LEADERSHIP TEAM Anthony Jeffcoat Managing Director (NSW) Ian Ward Managing Director (VIC) Philip Holtum Managing Director (QLD) Kylee Naglost Managing Director (SA) Steve Travia Managing Director (WA) experience excellence our continuing promise to you
- 4. PA G E 4 TRULY NATIONAL AROUND AUSTRALIA Truly national, Pro AV Solutions offers professional solutions and unsurpassed service and support Australia wide. With our offices around Australia we are all fully resourced on the ground in all major capital cities. There is no need to wait, no need to rely on fly in/fly out specialised staff, and no need to pay more than you need to, to get the project done on time and on budget no matter where you are. Throughout Australia, Pro AV Solutions customers can achieve the best professional audiovisual, collaboration and unified communications solutions consistently, to the same high standard, based on the same value structure and delivered reliably and risk-free. Pro AV Solutions will deliver your project, with our stamp of excellence, across Australia. With Australias largest network of qualified and specialised staff, Pro AV Solutions national team are proudly delivering exceptional outcomes and exceeding expectations. The customer benefits are endless, national innovation, knowledge sharing, problem solving and collaboration are just some of the huge gains we deliver to our customers every day, around Australia. We employ only the best people. Our Australia wide teams are continually industry trained and certified in current and emerging new technologies to keep us at the forefront of the industry. Wherever your organisation operates from, Pro AV Solutions are on the ground ready to give you the highest quality design, engineering and integration expertise along with ongoing local and national maintenance and support. Kylee Naglost, Managing Director, Pro AV Solutions (SA)
- 5. PA G E 5 Pro AV Solutions offers a comprehensive portfolio of solutions to our customers, providing the very best in Professional Audiovisual, Collaboration and Unified Communications technologies to a wide range of diverse and sometimes challenging applications. Whether you are a School Teacher looking to enrich your collaboration experiences with your class, or the states Emergency Operations Manager, managing resources and assets to save lives in this turbulent world, we have the right solution for you. Products alone dont deliver customer outcomes, Pro AV Solutions offers a wide range of professional services that build and complement the solutions we provide, these professional services are all delivered by our nationally acclaimed, highly trained teams around Australia, dedicated to making sure our customers experience excellence. WE DESIGN AND DELIVER SOLUTIONS FOR Unified Communications and Conferencing Digital Signage and Public Display Interactive and Learning Technologies AV Automation and Control Command and Control Rooms Building Efficiency and Energy Management Projection Technology LED LCD Display Technology Broadcast and Video Production Hearing Assistance IPTV, Streaming and Recording Large Venue Audio and Video Technology Entertainment and Retail Technologies BEYOND THE PRODUCTS Requirement and Scope Assessment System Audits and Asset Lifecycle Management Consultancy, Design and Documentation Project and Program Management Installation and Programming Commissioning and Training Priority Service Level Agreements Managed Services and Remote Management Preventative Maintenance Service and Support So regardless of the Professional Audiovisual, Collaboration or Unified Communications solution your organisation is looking for, we can provide the right advice, the right design, on budget and deliver a solution that meets and exceeds expectations every time. SOLUTIONS EMPOWERING ORGANISATIONS The products alone dont deliver outcomes to our customers, its the design, the implementation and the dedication to excellence backed by our highly skilled and industry trained staff that makes our solutions better than our competitors, try us and you will experience the difference. Anthony Jeffcoat, Managing Director, Pro AV Solutions (NSW) QUALITY ONLY THE BEST WILL DO QUALITY ASSURANCE INSPECTION TEST PLANS (QA-ITP) AND COMMISSIONING REPORTS In our continued pursuit of excellence, Pro AV Solutions has developed a highly refined National Quality Assurance Program. Our quality assurance inspection and test plan process, called QA-ITP is used nationally to test, inspect and commission all our projects to the same high standards. The electronically gathered QA-ITP forms are captured and published as a report once the project is completed, or at various stages of the projects life cycle and made available to our customers. Whilst the Pro AV Solutions QA-ITP plans have been ratified by our national teams to deliver our own best practice, they were inspired by the ANSI/INFOCOMM International Standards Body, ratified in conjunction with industry experts, and are arguably the best professional AV testing and commissioning process in Australia.
- 6. PA G E 6 CUSTOMERS WHO TRUST US Adelaide Airport Adelaide Oval Anglo American Australian Capital Equity Australian Cricket Australian Football League Australian Institute of Management Australian Property Institute Bank West Bank of America Merrill Lynch BDO Australia BHP Mitsubishi Alliance BlackRock Boeing Brisbane Airport Corporation Calibre Group Capricorn Society Limited CBRE Citibank Colliers International Commonwealth Bank Australia Crowne Plaza Dimension Data Emporium Hotel Fairfax Media Ford Fortescue Metals Group GHD Australia Glencoe Health World HSBC Insurance Australia Group Intel iiNet Limited iSeek Communications Japan Australia Jones Lang LaSalle KPMG McInnes Wilson Lawyers Michael Hill Minter Ellison Mitsui Corporation Mitsubishi Australia Morgan Stanley Origin Energy Penfolds Magill Estate Price Waterhouse Coopers QBE Insurance Queensland Health Salvation Army Santos Schiavello Scott Park Group Stanwell Corporation Statewide Superannuation Sunwater Limited Telstra Toyota Uniting Care Health Unitywater Volvo Group Australia Wilson Security CORPORATE Aboriginal Legal Service of WA Attorney Generals Department City of Greater Geraldton City of Karratha Community Relations Commission of NSW Department of Attorney General Department of Defence Queensland Department of Transport and Main Roads Federal Court of Australia Hardened Network Army Justice Queensland Melbourne Airport Moreton Bay Regional Council NSW Department of Education NSW Transport National Broadband Network (NBN) Parliament House Police Public Safety Business Agency Public Transport Authority of WA Queensland Academy of Sport Queensland Emergency and Operations Centre RAAF Edinburgh Queensland Ambulance Services Queensland Fire and Emergency Services Roads Maritime Services State Police Ombudsman Sydney Water Tourism Queensland Tourism Western Australia Town of Claremont GOVERNMENT Australian Catholic University Box Hill TAFE Cannon Hill State School Carnegie Mellon University Chadstone TAFE Charles Sturt University Deakin University Education Queensland Federation University Firbank Grammar Flinders University Gipps TAFE Griffith University Latrobe University Melbourne Business School Melbourne University Moore College Monash University National Art School Pulteney Grammar College Queensland University of Technology RMIT University Seek Learning South West TAFE Southern Cross University Stewart Holme School St Michaels College St Peters College Swinburne University TAFE University of Adelaide University of New England University of New South Wales University of Queensland University of South Australia University of Southern Queensland University of Sydney Victoria University EDUCATION Amana Living Arcadia Group Box Hill Hospital Victoria Caboolture Hospital Cancer Institute NSW GP Super Clinics Hobart Hospital Lyell McEwin Health Service Mater Hospital Northern Health Princess Alexandra Hospital Prince Charles Hospital Royal Brisbane Hospital Royal Childrens Hospital Victoria St Vincents Hospital South Australia Health HEALTHCARE
- 7. PA G E 7 BDO NSW iiNet Retail Space WA QUT The Cube QLD Commonwealth Bank Australia Darling Walk NSW Queensland Government Airwing University of Adelaide Braggs Lecture Theatre Melbourne Airport Video Wall St Vincent Surgery Education Centre VIC Walt Disney NSW Sir Donald Bradman Museum SA Adelaide Oval Queensland Emergency Operations Centre Monash University VIC
- 8. PA G E 8 MANAGED SERVICES LET US TAKE CARE OF EVERYTHING SUPPORT SERVICE CARING FOR YOUR INVESTMENT Pro AV Solutions offer a comprehensive after sales service program called AVCARE. Our AVCARE service programs can be tailored to your business offering pay-as-you-go service and preventative maintenance through to our comprehensive Priority Service Level Agreements. All tailored to meet the needs of every customer to truly protect their investment now and well into the future. Our specifically designed online customer service portal allows our customers to log service issues, track the live status and view upcoming and previous service tickets, ensuring your Professional AV UC solutions are in good hands, 24 hours a day, 7 days a week. The Pro AV Solutions advanced AVCARE ticketing system allows our help desk operators and site service engineers to quickly manage, report and update the status of service tickets live, this makes sure our customers are informed and kept up-to-date all the way. Pro AV Solutions offers a range of comprehensive managed services, providing our customers total peace-of-mind, whether you want us to monitor your assets, control aspects of your infrastructure, manage your estate, or put simply, own your estate of Professional Audiovisual, Collaboration and Unified Communications Solutions, we have a solution for you. Using comprehensive tools such as AMX Resource Management Suite, Crestron Fusion or a raft of Unified Communication platforms, we can be in control, making your life easier and trouble free. The pinnacle of our managed services offering is what we call AVaaS, or AV as a Service, this provides our customer with a whole of lifecycle asset management program. If you want the technology, need the technology, but dont want to own the technology, let us take care of this for you and just provide our expertise and latest range of technology rich solutions that we are renowned for, installed on your premise and completely managed and refreshed by us, free of any capital investment. WE CAN TAKE CARE OF EVERYTHING Remote site asset monitoring Manage AV UC operation Whole of Lifecycle asset management AV as a Service On-site concierge staff Our industry renowned service trademark, AVCARE, sets us apart from the opposition, whatever your support and service needs, we have you covered, and we can even take care of everything, if thats your wish. Ian Ward, Managing Director, Pro AV Solutions (VIC)
- 9. PA G E 9 STRONG PARTNERSHIPS HERE AND AROUND THE WORLD PLATINUM VENDOR PARTNERSHIPS Pro AV Solutions is the Australian member of the Global Presence Alliance. The Global Presence Alliance provides high quality audiovisual and video-conferencing solutions and services to global organisations. THINK GLOBALLY.. ACT GLOBALLY As the Australian member for the GPA, Pro AV Solutions delivers our world class products and services to the global market place, either as an opportunity founder for some of our globally headquartered business right here in Australia or as an opportunity partner on behalf of our many GPA members around the world servicing multinational organisations globally. The GPA provides professional AV and UC solutions and services via its members in more than 30 countries and in over 170 major cities across the globe and collectively employs over 3,500 AV and UC professionals. That makes Pro Av Solutions Australia part of the biggest AV and UC consortium in the world. Our strategic vendor / manufacturer partners continually give Pro AV Solutions the highest level of endorsement, we pride ourselves in only using world class, best of breed products, from a range of leading manufacturers around the world. Building strong partnerships with our key vendors / manufacturers provides Pro AV Solutions with access to the highest level of industry training, product knowledge and support, and with the ever increasing pressure on budgets, it also brings great value for money through our national tier one vendor classifications and group buying power. Some of our strategic vendor / manufacturer partnerships include: Global business is here and its real, the business world is shrinking and we see an ever increasing need from the customers of the GPA globally, to deliver a unified AV UC experience across countries, regions and around the world, we are excited to be part of something this big and hugely relevant in todays changing world. Philip Holtum, Managing Director, Pro AV Solutions (QLD) Australian member of the Global Presence Alliance www.global-presence.org Click here to learn more...
- 10. PA G E 1 0 AWARDS CELEBRATING OUR ACHIEVEMENTS As the nations most highly awarded and respected audiovisual integrator, Pro AV Solutions has successfully delivered some of the largest and most prestigious award winning audiovisual projects in Australia. AMX Best Project Award 2011 Queensland Emergency Operations Centre AMX Gold Sales Excellence Award AMX Best Project Award 2015 Deakin University AMX Best Project Award 2011 Commonwealth Bank AMX Best Project Award 2011 La Trobe AMX Silver Sales Excellence Award 2011 AMX Best Project Award 2012 The Cube, QUT AMX Best Project Award 2013 QUT Science and Technology Building AMX Best Project Award 2012 International Chartered Accounting Firm Crestron Best Commercial Project 2010 Flinders University Crestron Best Commercial Project CTEC Surgical Skills Centre Crestron Best New Integrator 2011 Crestron Dealer of the Year Award 2014 Crestron Best Commercial Project 2011 Origin Energy AVIA Best Application of AV in an Exhibition or Display 2013 The Cube, Queensland University of Technology AVIA Best $1M + AV Installation in Australia 2011 Queensland Emergency Operations Centre Excellence in Innovation 2015 Pro AV Solutions Pty Ltd In recognition of achievement and contribution to Polycom AVIA Best Application of AV in Education 2013 The Cube, Queensland University of Technology AVIA Best use of AV in post-secondary teaching 2009 La Trobe University Bendigo School of Dentistry Kramer Gold Dealer Award 2012 AMX Best Project Award 2010 150 Clarendon Street
- 11. PA G E 1 1 Ford 4K Power Wall, VIC
- 12. PA G E 1 2 | 1300 AV SALES | 1300 287 253 | proAVsolutions.com.au Pro AV Solutions (NSW) Unit 59, 42-46 Wattle Rd Brookvale NSW 2100 Phone: +61 2 8978 1700 Fax: +61 2 9907 2077 ABN: 45 069 960 569 Pro AV Solutions (VIC) 54-56 Geddes Street Mulgrave VIC 3170 Phone: +61 3 8561 1700 Fax: +61 3 9560 3281 ABN: 61 007 012 544 Pro AV Solutions (QLD) Unit 1, 8 Camford Street Milton QLD 4064 Phone: +61 7 3367 3300 Fax: +61 7 3367 3310 ABN: 65 151 407 671 Pro AV Solutions (WA) Unit 9/43 Hutton Street Osborne Park WA 6017 Phone: +61 8 9242 8210 Fax: +61 8 9242 8636 ABN: 29 127 736 912 Pro AV Solutions (SA) 247 Greenhill Road Dulwich SA 5065 Phone: +61 8 8124 7777 Fax: +61 8 8124 7771 ABN: 30 008 141 124 Scan this code to download an electronic version of this profile from our website.