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Problem solving and Decision Making

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Rama Haran
Rama Haran

Getting a Solution for any professional Challenges when handling customer wouldn't be challenge anymore

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Problem solving and Decision Making By Smt.Ramaharan Senior Corporate Trainer Email:ramatrainer@gmail.com
Problems are not manageable when they are conceived in large global terms. Everything is going wrong. He will never change. There is no hope. I seem to have the world on my shoulders. You break through this rhetoric by trying to establish and obtain relevant facts.
Clarify what the problem is about Brainstorm out ideas Plan out what you are going to do Try out your plan Does it solve the problem? Clarify what the problem is about YES NO Try another plan
Problem solving and Decision Making Sentence Puzzle 5 important customer service sentences with key missing words 1- You should always tell customers what you ----------- - and not what you --------------- 2- Customers dont care what you-------- until you show them that you --------- 3- I always ---------------- what customers say to ensure I got it right 4- The customer is always ------------------- 5- I always let angry customers -------------- their anger then I have to --------------- all that anger
Problem solving and Decision Making
Problem solving and Decision Making
Problem solving and Decision Making
Problem solving and Decision Making
Problem solving and Decision Making
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Problem solving and Decision Making

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Problem solving and Decision Making

  • 1. Problem solving and Decision Making By Smt.Ramaharan Senior Corporate Trainer Email:ramatrainer@gmail.com
  • 2. Problems are not manageable when they are conceived in large global terms. Everything is going wrong. He will never change. There is no hope. I seem to have the world on my shoulders. You break through this rhetoric by trying to establish and obtain relevant facts.
  • 3. Clarify what the problem is about Brainstorm out ideas Plan out what you are going to do Try out your plan Does it solve the problem? Clarify what the problem is about YES NO Try another plan
  • 4. Problem solving and Decision Making Sentence Puzzle 5 important customer service sentences with key missing words 1- You should always tell customers what you ----------- - and not what you --------------- 2- Customers dont care what you-------- until you show them that you --------- 3- I always ---------------- what customers say to ensure I got it right 4- The customer is always ------------------- 5- I always let angry customers -------------- their anger then I have to --------------- all that anger