Problem solving mitramatra
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This document discusses problem solving and corrective action processes as required by IATF 16949. It addresses why clause 10.2.3 on problem solving is included, and outlines the key elements that must be part of an effective problem solving methodology according to the standard. These include having defined approaches for different types and scales of problems, taking quick corrective action, performing root cause analysis, implementing systemic improvements, verifying effectiveness of improvements, and standardizing repairs. The document provides explanations for aspects of the quality management system standard related to continuous improvement and addressing nonconformities.
Problem solving mitramatra
- 1. WELCOM E and be part of the coach work of mitramatra Copyright 2020 息 DWI
- 2. Problem Solving And related to IATF 16949 requirements clause 10.2.3. Copyright 2020 息 DWI
- 3. Whoa! Finally CoachWorks is alive.! I The topic not new, but I still see that as a requirement of IATF 16949 there are still some people who don't quite interpret it correctly 3 Danang Widoyoko Bogor, 21.5.2020 Copyright 2020 息 DWI
- 4. Copyright 2020 息 DWI The top management of my clients, suddenly asked me during closing meeting after hear my conclusion : Why did you conclude that the problem solving system is not effective in our company?
- 5. 3Clause 10.2.3. Problem solving Our Topics 1 Section 10 - of QMS Improvemen t 2from part 10 of QMS Corrective action The following is the order of topics related with problem solving that we will discuss Copyright 2020 息 DWI
- 6. Section 10 Improvement 10.1 General The organization shall determine and select opportunities for improvement and implement any necessary actions to meet requirements and enhance customer satisfaction. These shall include: a) improving products and services to meet requirements as well as to address future needs and expectations; b) correcting, preventing or reducing undesired effects; c) improving the performance and effectiveness of the quality management system. NOTE Examples of improvement can include correction, corrective action, continual improvement, breakthrough change, innovation and re-organization. Copyright 2020 息 DWI
- 7. 2 Take action from the results that are still below expectations / below customer requirements 1 Take action for what was not achieved 4 Improve Process for the future 3 Improve product quality for the future Section 1.0 Improvement Copyright 2020 息 DWI
- 8. Operational Performance Improvement (OPI) steps to take your company to the next level Section 10 Clause 10.1. Improvement Copyright 2020 息 DWI
- 9. Why give Clause 10.1: general if than later mention Clause 10.3 : continual improvement? these two parts should only be put together, not very effectively stated as a separate clause
- 10. Clause 10.2. Nonconformity and corrective action Copyright 2020 息 DWI 10.2.1 When a nonconformity occurs, including any arising from complaints, . 10.2.2 The organization shall retain documented information as evidence of: . Share the essence of the clause repeating the previous clause - only more comprehensive so as not to be too narrow in understanding
- 11. Clause with Corrective action theme Added in detail, it has been stated before and / or has a relationship with corrective action 8.7.1.2 Control of nonconforming product customer-specified process 8.7.1.3 Control of suspect product 9.2 Internal audit 9.3.3.1 Management review outputs 10.2.4 Error-proofing 10.2.5 Warranty management systems 10.2.6 Customer complaints and field failure test analysis
- 12. Why is error proofing specifically mentioned in the clause regarding corrective action? actually this can be counterproductive, because the essence of error proofing is not only done after a problem has occurred, but rather is made more precautionary to control the potential risk of process failure
- 13. Clause 10.2.3. : Problem solving
- 14. Opportunities for improvement concern to enhance customer satisfaction 10.1 General Corrective action plan to prevent Non conformity problem recur 10.2. Non Confromity & Corrective action problem solving is done by an effective methodology with a variety of minimal provisions 10.2.3. problem solving In section 10 : Why IATF still need add this Clause 10.2.3. ? Clause 10.2.3. included in section 10 - improvement of Annex SL. Even right above it, clause 10.2.- consists of 10.2.1. and 10.2.2. already discussed Non-conformity and corrective action Copyright 2020 息 DWI
- 15. 1 Defined approaches for various types and scale of problems Documented Process 2 Quick action/correction to stop the problem immediately ISO 9001- clause 8.7 Containment Action 3 The root caused was generated with appropriate method Root Caused Analysis Method Clause 10.2.3. in the iATF requirements - there is emphasis on the corrective action requested 50% 22% 28%
- 16. 4 prevention by improving the system / process standard Systemic Improvement 5 ensure the effectiveness of the system improvement against the expected prevention Effectiveness Review 6 ensure that repairs are permanent by updating and / or setting new standards Standarisasi Clause 10.2.3. in the iATF requirements - there is emphasis on the corrective action requested 50% 22% 28%
- 17. THANKS Action for call if you feel you need help understanding and implementing it - you can contact us danangwid1987@gmail.com bersamamitramatra@gmail.co m WA Chatt & Call +62 811196211