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Process empathy map

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Jayashree Venkataraman
Jayashree Venkataraman

1) The document discusses an empathy map of a computer science student who recently started their first job. 2) As a student, they struggled to learn core concepts on their own and acquired additional skills through online courses to prepare for interviews. 3) Now in their new role, they feel confident but recognize the need for onboarding guidance on workplace responsibilities, roles, and technologies to smoothly transition from student life to employment.

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Empathy Map Jayashree Venkataraman
Interview context Interviewed 3 students Student who just got an employment Student in final year Student who has finished undergrad and got admission to go to grad school and waiting to start Empathy map of Computer science student who just started employment last week
SAY Think Do Feel Looked for job in product/services company that impacts millions of users curious to find how can we build product which impacts millions of users College(School) provides basic level preparation . They teach you fundamental concepts Didnt take compute science in 11th and 12th. Struggled to catch up and so started acquiring skills from online courses, machine learning Tried few coding sites topcoder, codechef to self improve coding skills In job interviews , they test the basic data structures and algorithms Seniors ( recently graduated alumni) helped in preparing for interview helped in focusing on the important college curriculum Prepared for interview by revising all the three year learnings, online videos, tutorials on basics Add additional skills using courser and other online courses College lectures are sometimes long and boring . The videos in online courses o, online videos how to are available on demand and can study anytime, personalized course content As student they code for stretch, study at a stretch, sleep at a a stretch. On demand videos help them to do it Shorter attention span. So lectures if available on small modules will help. Wish college lectures are recorded and available offline to view anytime Expect workplace onboarding which provides basics guidleines, hr related, org structure, roles and responsibilities, technologies Lke the onboarding provided so far Workplace manager/mentor is important learnt that in onboarding Only online onboarding at workplace wont help. Likes classroom atmosphere or they may not learn The student was confident Made eye contact Was very expressive in opinions Thought the onboarding he was receiving was useful Thought giving his input helps in improving onboarding help transition from campus to workplace I , as a student know exactly what I want and got it Hardwork and Preparation helped Proud of getting the job which he wanted Confident Ready to start work
Insights Students well prepared for interviews Acquire additional skills based on interest Use online courses and videos because they could be personalized on demand for them based on interest Overwhelmed in new work place Expect some sort of initiation at workplace to transition into workplace Looks for guidance on roles and responsibilities Recently graduated student who has got employed Needs a way to Acquire Navigate Be guided Because Additional skills make them employable on demand content Employment is different from student life to transition Stakeholder
Problem statement Student needs to acquire additional skills on demand to make them more employable . Student also needs some guidance to navigate the initial days in the workplace.
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Process empathy map

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Process empathy map

  • 2. Interview context Interviewed 3 students Student who just got an employment Student in final year Student who has finished undergrad and got admission to go to grad school and waiting to start Empathy map of Computer science student who just started employment last week
  • 3. SAY Think Do Feel Looked for job in product/services company that impacts millions of users curious to find how can we build product which impacts millions of users College(School) provides basic level preparation . They teach you fundamental concepts Didnt take compute science in 11th and 12th. Struggled to catch up and so started acquiring skills from online courses, machine learning Tried few coding sites topcoder, codechef to self improve coding skills In job interviews , they test the basic data structures and algorithms Seniors ( recently graduated alumni) helped in preparing for interview helped in focusing on the important college curriculum Prepared for interview by revising all the three year learnings, online videos, tutorials on basics Add additional skills using courser and other online courses College lectures are sometimes long and boring . The videos in online courses o, online videos how to are available on demand and can study anytime, personalized course content As student they code for stretch, study at a stretch, sleep at a a stretch. On demand videos help them to do it Shorter attention span. So lectures if available on small modules will help. Wish college lectures are recorded and available offline to view anytime Expect workplace onboarding which provides basics guidleines, hr related, org structure, roles and responsibilities, technologies Lke the onboarding provided so far Workplace manager/mentor is important learnt that in onboarding Only online onboarding at workplace wont help. Likes classroom atmosphere or they may not learn The student was confident Made eye contact Was very expressive in opinions Thought the onboarding he was receiving was useful Thought giving his input helps in improving onboarding help transition from campus to workplace I , as a student know exactly what I want and got it Hardwork and Preparation helped Proud of getting the job which he wanted Confident Ready to start work
  • 4. Insights Students well prepared for interviews Acquire additional skills based on interest Use online courses and videos because they could be personalized on demand for them based on interest Overwhelmed in new work place Expect some sort of initiation at workplace to transition into workplace Looks for guidance on roles and responsibilities Recently graduated student who has got employed Needs a way to Acquire Navigate Be guided Because Additional skills make them employable on demand content Employment is different from student life to transition Stakeholder
  • 5. Problem statement Student needs to acquire additional skills on demand to make them more employable . Student also needs some guidance to navigate the initial days in the workplace.