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Process Excellence TQM

Mahzad Pakzad
Mahzad Pakzad

The document discusses quality control and process excellence in business. It emphasizes the need to thoroughly determine quality expectations during concept design and carry them through the product lifecycle. Every input into a system can impact the quality of outputs, so cross-functional skills and clear communication are needed to understand interactions and changes. Quality means building products that function as expected at minimum cost by understanding all factors that impact the finished goods.

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PROCESS EXCELLENCE Business Product Process Strategies Design Design Suppliers Designing Operations Engineering Sustainability Bridging Communication Gaps All Rights Reserved 息 Volpe M. Pakzad August 24, 2011 1
QUALITY IS BUILDING PRODUCTS THAT FUNCTION AS EXPECTED, AT MINIMUM COST. The main problem with quality control is that there normally are more than one business units within organizations, & each unit has many variables that not only effect the speci鍖c business unit, but also have an impact on the other business units. Business Product Process Strategies Design Design Suppliers 2 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
QUALITY IS BUILDING PRODUCTS THAT FUNCTION AS EXPECTED, AT MINIMUM COST The main problem with quality control is that there normally are more than one business units within organizations, & each unit has many variables that not only effect the speci鍖c business unit, but also have an impact on the other business units. This is why organizations need to study the products, materials, processes, procedures,.. all that have an impact on the 鍖nished good. Complexity of the analysis can be overwhelming, but the analysis & identi鍖cation of practical solutions that work for each speci鍖c application/operation as well as the entire organization is possible. 3 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
PEOPLE & THEIR CULTURE MATTER Businesses are Making Pro鍖ts for People & People are Making Businesses Pro鍖table Zen and the Art of Motorcycle Maintenance Book Review From Wikipedia, the free encyclopedia: http://en.wikipedia.org/wiki/Zen_and_the_Art_of_Motorcycle_Maintenance ..., the book details two types of personalities: those who are interested mostly in gestalts (romantic viewpoints, such as Zen, focused on being "In the moment", and not on rational analysis), and those who seek to know the details, understand the inner workings, and master the mechanics (classic viewpoints with application of rational analysis, vis-a-vis motorcycle maintenance) and so on. Ancient Greek philosophy in Athens, romantically depicted by Raphael. He makes a thorough case that originally the Greeks did not distinguish between "Quality" and "Truth" they were one and the same and that the divorce was, in fact, arti鍖cial (though needed at the time) and is now a source of much frustration and unhappiness in the world, particularly overall dissatisfaction with modern life. .... Pirsig seeks to demonstrate that rationality and Zen-like "being in the moment" can harmoniously coexist. He suggests such a combination of rationality and romanticism can potentially bring a higher quality of life. 4 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
QUALITY IS BUILDING PRODUCTS THAT FUNCTION AS EXPECTED, AT MINIMUM COST What: Need to clearly & thoroughly determine the expected quality. When: Quality expectations must be determined during concept design, then carried/followed through the product lifecycle. Where: Every input into a system. Why: Every input into a system, can & will have an effect of the quality of the system output. You cannot stop paying for rush delivery TO CUT COST, if without it, you could delay an operation that ends up delaying others; The cost of wasted labor will be re鍖ected onto the cost of built products. If the input has no effect on product, then it should not be there at all. How: Program management & project management that understands & follows product life cycle management as it should be, without cutting corners or taking short cuts; Unless there is a contingency built for the risks being taken; This means a realistic risk evaluation & management. Design Parts Materials Quality Control Labor FINISHED Machines OPERATIONS GOODS Tools Procedures Policies Preventive Maintenance 5 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
PEOPLE & THEIR CULTURE MATTER Having Expenditures Over The Planned Budget, Are Signs Of Having Concealed Tasks Thorough evaluation of a business or business unit requires Cross Functional Skills, Clear and Open communication in order to understand how elements interact, and change the overall output. Business Product Process Strategies Design Design Suppliers 6 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
A Presentation By Volpe M. Pakzad Skills Summary: Background in methods and manufacturing engineering, performing industrial engineering analysis, and managing design & development projects. Focused on developing processes, launching new products, design for manufacturing & process excellence/lean manufacturing. Expertise in using cross functional skills & training for critical thinking, troubleshooting, and design & development. Experienced with analyzing and applying regulatory standards into the product/process specifications, in order to develop a reliable design (Design for X), this includes FMEA, Continuous Improvement Project Management, Risk Management, & Validation. All Rights Reserved 息 Volpe M. Pakzad August 24, 2011 7

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Process Excellence TQM

  • 1. PROCESS EXCELLENCE Business Product Process Strategies Design Design Suppliers Designing Operations Engineering Sustainability Bridging Communication Gaps All Rights Reserved 息 Volpe M. Pakzad August 24, 2011 1
  • 2. QUALITY IS BUILDING PRODUCTS THAT FUNCTION AS EXPECTED, AT MINIMUM COST. The main problem with quality control is that there normally are more than one business units within organizations, & each unit has many variables that not only effect the speci鍖c business unit, but also have an impact on the other business units. Business Product Process Strategies Design Design Suppliers 2 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
  • 3. QUALITY IS BUILDING PRODUCTS THAT FUNCTION AS EXPECTED, AT MINIMUM COST The main problem with quality control is that there normally are more than one business units within organizations, & each unit has many variables that not only effect the speci鍖c business unit, but also have an impact on the other business units. This is why organizations need to study the products, materials, processes, procedures,.. all that have an impact on the 鍖nished good. Complexity of the analysis can be overwhelming, but the analysis & identi鍖cation of practical solutions that work for each speci鍖c application/operation as well as the entire organization is possible. 3 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
  • 4. PEOPLE & THEIR CULTURE MATTER Businesses are Making Pro鍖ts for People & People are Making Businesses Pro鍖table Zen and the Art of Motorcycle Maintenance Book Review From Wikipedia, the free encyclopedia: http://en.wikipedia.org/wiki/Zen_and_the_Art_of_Motorcycle_Maintenance ..., the book details two types of personalities: those who are interested mostly in gestalts (romantic viewpoints, such as Zen, focused on being "In the moment", and not on rational analysis), and those who seek to know the details, understand the inner workings, and master the mechanics (classic viewpoints with application of rational analysis, vis-a-vis motorcycle maintenance) and so on. Ancient Greek philosophy in Athens, romantically depicted by Raphael. He makes a thorough case that originally the Greeks did not distinguish between "Quality" and "Truth" they were one and the same and that the divorce was, in fact, arti鍖cial (though needed at the time) and is now a source of much frustration and unhappiness in the world, particularly overall dissatisfaction with modern life. .... Pirsig seeks to demonstrate that rationality and Zen-like "being in the moment" can harmoniously coexist. He suggests such a combination of rationality and romanticism can potentially bring a higher quality of life. 4 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
  • 5. QUALITY IS BUILDING PRODUCTS THAT FUNCTION AS EXPECTED, AT MINIMUM COST What: Need to clearly & thoroughly determine the expected quality. When: Quality expectations must be determined during concept design, then carried/followed through the product lifecycle. Where: Every input into a system. Why: Every input into a system, can & will have an effect of the quality of the system output. You cannot stop paying for rush delivery TO CUT COST, if without it, you could delay an operation that ends up delaying others; The cost of wasted labor will be re鍖ected onto the cost of built products. If the input has no effect on product, then it should not be there at all. How: Program management & project management that understands & follows product life cycle management as it should be, without cutting corners or taking short cuts; Unless there is a contingency built for the risks being taken; This means a realistic risk evaluation & management. Design Parts Materials Quality Control Labor FINISHED Machines OPERATIONS GOODS Tools Procedures Policies Preventive Maintenance 5 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
  • 6. PEOPLE & THEIR CULTURE MATTER Having Expenditures Over The Planned Budget, Are Signs Of Having Concealed Tasks Thorough evaluation of a business or business unit requires Cross Functional Skills, Clear and Open communication in order to understand how elements interact, and change the overall output. Business Product Process Strategies Design Design Suppliers 6 All Rights Reserved 息 Volpe M. Pakzad August 24, 2011
  • 7. A Presentation By Volpe M. Pakzad Skills Summary: Background in methods and manufacturing engineering, performing industrial engineering analysis, and managing design & development projects. Focused on developing processes, launching new products, design for manufacturing & process excellence/lean manufacturing. Expertise in using cross functional skills & training for critical thinking, troubleshooting, and design & development. Experienced with analyzing and applying regulatory standards into the product/process specifications, in order to develop a reliable design (Design for X), this includes FMEA, Continuous Improvement Project Management, Risk Management, & Validation. All Rights Reserved 息 Volpe M. Pakzad August 24, 2011 7