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Process map of credit card bills payment (old process)

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Isabel Del Rosario
Isabel Del Rosario

Our chosen process is paying credit card bills. Presented here is the old process or manual process of remitting payment by choosing among 3 payment channels: bank, bayad center or SM bills counter.

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InputReceive Billing Statement (BS)Decide where to pay Proceed to the chosen payment centerOutputInputGet a queuing number from the GuardIssue numberGet and fill-out Bills Payment Form (BPF)Call corresponding numberOutputInputPresent BS, BPF, and moneyCheck BS due date and BPF completenessCount the money & check authenticityOK?NOYESEnter payment details to the PC Database & give change, if there isPrint validated receiptGet receipt and change, if there is Output

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Process map of credit card bills payment (old process)

  • 1. InputReceive Billing Statement (BS)Decide where to pay Proceed to the chosen payment centerOutputInputGet a queuing number from the GuardIssue numberGet and fill-out Bills Payment Form (BPF)Call corresponding numberOutputInputPresent BS, BPF, and moneyCheck BS due date and BPF completenessCount the money & check authenticityOK?NOYESEnter payment details to the PC Database & give change, if there isPrint validated receiptGet receipt and change, if there is Output