process mapping FOR BPEszcccccccccccccccccc.ppt

Mar 13, 2024Download as PPT, PDF0 likes4 views

Process mapping is a method to visually document and analyze processes by graphically depicting the steps. It involves identifying processes, gathering information through interviews, and generating maps. Process maps show the suppliers, inputs, process steps, outputs, and customers for a process. Analyzing maps can eliminate waste and improve processes by streamlining steps and focusing on customer needs. Potential pitfalls include getting lost in details or not verifying facts during mapping.

Definition of Process Mapping
? Process mapping is a method to graphically
describe the steps that make up a process.
? It consists of a set of tools that enable us to
systematically document, analyze, improve,
and redesign a process.
? It is the first tep of process management.

Benefits of Process Mapping
? Ability to visually understand and document
a process
? Ability to take a holistic view of process
objectives
? Develop true “buy-in” from employees
? Develop a sense of pride among employees
? Create customer-focused processes

Sequence of Process Mapping –
An Example
? A major process – make breakfast
?Cook ingredients
?Cook eggs
?Pour mixture
?Prepare mixture

Identification of Major
Processes – An Example
? Customer order processing
? Generation of a work order
? Purchasing of materials from suppliers
? Generation of detailed production
schedules
? Actual production and assembly
? Pack and ship

Identification of Sub-Processes
– Customer Order Processing
? Customer request for information
? Customer places order
? Review and enter order
? Finalize order
? Create drawings and specifications
? Check drawing and specifications
? Sign off & release drawings/specifications

Identification of Major Processes
– Mental Health Service
? Referral
? Assessment
? Care planning
? Care delivery
? Discharge

Major Steps of Process Mapping
(J. Mike Jacka and Paulette J. Keller)
? Process Identification
? Information gathering
? Interviewing and map generation
? Map Analysis

Process Identification
? Identification of “trigger events,” i.e.,
actions from customers that cause the
start of a process
? Name the process for each of the
trigger events generated by the
customers

Examples of Trigger Events
? Prospective customers contact company
about the product
? Customers place orders
? Customers receive orders
? Customers pay bills
? Customers request for service
? Customers stop payments

Information Gathering
? Description of a process
? Identification of process owners
? Discussion with process owners
?Business and process objectives
?Business and process risks
?Key controls
?Measures of success

Interviewing and
Map Generation
? Secure buy-in
? Select the right people for interviews
? Set up the interviews – setting, time, etc.
? Active listening and recording
? Use “drill-down” approach (unit, task and
action levels)
? Review and revise

Map Generation – An Example
(Request for Payment)
? Unit Level (process request, prepare
check, deliver check)
? Task Level (complete request, verify
request, approve request, send request)
? Action Level (information needed for the
request, approval authority, method to
send request)

Defining a Process (S-I-P-O-C)
? Suppliers
? Inputs
? Process
? Outputs
? Customers

Map Analysis –
Elimination of Waste
? Delays
? Duplication
? Approvals
? Hand-offs
? Errors
? Uncertainties

Potential Pitfalls of
Process Mapping
? Mapping without a clear purpose
? Lost in the details
? Failure to finalize mapping
? Not verifying the facts
? Hidden bias or agenda
? Not focusing on customers’ needs

Process mapping is a method to graphically describe the steps that make up a process. It involves documenting, analyzing, controlling, improving, and redesigning processes. The major steps of process mapping are process identification, information gathering, interviewing, and map generation and analysis. Process mapping provides benefits like understanding processes visually, taking a holistic view, developing employee buy-in and pride, and creating customer-focused processes. Potential pitfalls include mapping without a clear purpose, getting lost in details, and not focusing on customers' needs.

Business Process Overview2guestbfcc0c

This document provides an overview of business processes at a company and discusses different approaches to mapping those processes. It describes classic principles for mapping processes by defining inputs, controls, resources, and outputs. It then provides the customization process as an example, listing its inputs, outputs, resources, and controls. Finally, it discusses mapping processes at several levels of detail and that Option does not use the classic technique but embeds similar elements in its process maps, with flows typically beginning with inputs and ending with outputs.

QM-029-Six Sigma Overviewhandbook

Six Sigma is a data-driven methodology used to improve processes and eliminate defects. It was developed at Motorola in 1987 and uses a define-measure-analyze-improve-control (DMAIC) cycle. Green and Black Belts are certified to lead Six Sigma projects through this cycle, first defining problems, measuring key aspects, analyzing root causes, improving processes, and controlling changes. The document provides an overview of Six Sigma and its goals, deployment, methods like DMAIC and DMADV, integration with other methodologies, and the activities involved in each stage of the DMAIC cycle.

4 Steps to Drive Process InnovationJuran Global

Designing for customer needs frequently leads to higher-quality goods and services in addition to innovative outcomes. This is because an effective design process uncovers hidden customer needs. This discovery, and the subsequent solving of the problems that kept customer needs hidden, will lead to innovation. In this presentation, Juran Global CEO Dr. Joseph A. DeFeo focuses on the 4 steps to drive process innovation that every organization needs to embrace.

Project Metrics & MeasuresAnand Subramaniam

The document outlines a roadmap for defining project metrics and measures to track project success. It discusses establishing governance and scope, identifying key metrics, collecting baseline data, setting benchmarks and targets, reporting processes, implementation, and review. Metrics should be clearly defined, agreed upon, and tied to business goals to provide a common understanding of project status and performance.

6 Sigmaalexjoseph813

Service operation management 4Judianto Nugroho

This document discusses approaches to continuous process improvement in services. It covers foundations like focusing on customer needs, using data-driven decision making, and respecting employees. The Plan-Do-Check-Act cycle and basic quality tools are described. Challenges in services like variation are addressed. Six Sigma and Lean principles and tools for services are outlined, including defining processes, measuring performance, analyzing sources of variation, improving processes, and controlling quality.

Business Process Re-Engineering Case StudyKanchana Weerasinghe

This document outlines a framework for conducting a business process study and identifying system gaps. It describes the objectives, activities, documentation and deliverables across 4 phases and several study areas, including context view, holistic view, detail view, benchmarking, gap analysis, and defining a target "TO-BE" state. The goal is to understand current business processes, systems, standards, and identify opportunities for improvement.

Part 01 - Introduction to BPM.pdfArya Wirabhuana

The document discusses key roles in business process management (BPM). It describes the roles of management like the CEO, COO, CIO, and CFO who are responsible for overall business success and financial performance. Process owners are responsible for efficiently operating specific processes. Process participants perform daily process activities. Process analysts conduct process identification, analysis, and redesign. Other roles include process methodologists, system engineers, and the BPM group.

Understand your Business processesGaurav Kumar

A business process represents a specific business need or goal, such as hiring an employee, processing a sales order, or reimbursing a business expense. Business processes are broken down into logical steps called activities, each of which can comprise one or more tasks. Tasks are assigned roles that determine which participants will perform the tasks. The transitions between activities determine the order in which they are performed and the basic workflow for the process. WorkSpace lets you interact with business processes based on your assigned roles within your company.

LEAN SPEED vs SIX SIGMA QUALITY by JULIAN KALAC Julian Kalac P.Eng

Wk8lect1.pptxSharyarShoukat1

This document discusses techniques for business process analysis. It covers process identification, modeling, discovery, and redesign. Qualitative techniques include value-added analysis to classify process steps as value-adding, business value-adding, or non-value adding. Other qualitative techniques are root cause analysis, Pareto analysis, and maintaining an issue register. Quantitative techniques analyze metrics. The goal is to identify weaknesses and improvements to design an optimal "to-be" process.

IT Processes & SystemsAnand Subramaniam

Improving the Business Processesfmbabs49000

The document summarizes a presentation about business process improvement. It discusses how process improvement can provide competitive advantages and cost reductions. It defines key concepts like process mapping and bottlenecks. It outlines a 5-step process improvement method including establishing a team, mapping the current process, identifying improvement opportunities, implementing changes, and establishing controls and measurements. Finally, it discusses 10 best practices for effective process management.

Six sigmapcchauhan

The document discusses Six Sigma, a methodology focused on customer satisfaction, data-driven decisions, and breakthrough performance gains. It defines Six Sigma and explains its key aspects: Define, Measure, Analyze, Improve, Control (DMAIC). Projects follow this methodology to reduce defects, minimize process variation, and improve business metrics. The document provides an example of applying Six Sigma through a current state value stream map to understand process flow and identify improvement opportunities.

Understanding Process Mining & Its ApplicationsNavish Agarwal

Are you looking to grow your company, preserve cash or downsize on your costs? This is an excellent introduction to Process Mining & motivation for how it can be a game changing tool to help your organization. Process Mining can ingest vast amounts of data to discover how process steps are actually getting executed within your company. You can then analyze these discoveries in a quantitative manner to make improvements along a multitude of factors.

BPMssuser072789

This document discusses business process mapping. It defines process mapping as a method to graphically describe process steps. Process mapping has benefits like enabling a visual understanding of processes and identifying opportunities for improvement. The document then provides examples of identifying major and sub-processes for a manufacturing company and mental health services. It outlines the major steps of process mapping like process identification, information gathering, and map analysis. Finally, it discusses applying process mapping concepts in project management contexts like defining trigger events and analyzing maps to eliminate waste.

Integrative project operations-puneet kalra epgp01.051Puneet Kalra

This document outlines an integrative project using Six Sigma methodology to improve business processes at a company. It discusses using tools like ERP, CRM, PDCA cycles and DMAIC to analyze and enhance processes like query handling, order cancellations, inventory management and reducing defects. The goal is to focus on customer satisfaction, use data-driven analysis, and respect employees to continuously improve processes and business growth.

Process MappingAnand Subramaniam

The document discusses process mapping techniques to analyze a company's current ("As-Is") processes and design improved future ("To-Be") processes. It covers identifying process steps, mapping workflows, analyzing inefficiencies, defining metrics, and implementing improvements through a Plan-Do-Study-Act cycle. The goal is to understand processes, find opportunities for streamlining, and establish a shared understanding of work across departments.

Karens Portfolio 2000 2010Karen_Sampson

Karen's portfolio contains summaries of various tasks completed in a work environment including documentation, business processes and procedures, training material development, and system enhancements. It also includes summaries of job requirements such as developing policies and procedures, training teams, testing systems, and staff resourcing. The portfolio documents team skill assessments, work plans, resourcing plans, and proposals for productivity improvements and system enhancements.

fy11_sh-22316-11_1-3_ProcessingMapping.pptxMarcosMaumesso

This document discusses process mapping and its importance. It defines process mapping as a graphical representation of the steps involved in a process. There are four main types of process maps - high-level, common, detailed, and functional. A functional process map breaks the steps into functional areas, often mapped against a timeline. Process mapping is useful for documenting and understanding processes, identifying value-added and non-value added steps, and communicating process information to employees.

Frontier Tmn Process Modelwrdiehl

The document describes a Telecommunications Management Network (TMN) business process model that provides a structure for operational design. It outlines key business processes like service delivery, service assurance, product development, billing/charging, and resource management. The purpose is to present functional descriptions of these processes to support understanding of capabilities in the TMN Operational Vision model.

Project Plan ERP Sample by ijaz haider malik weboriez@hotmailIjaz Haider Malik TOGAF, Harvard MM,Siebel, PRINCE2

The document outlines the project preparation and planning process for implementing new CRM and ERP systems, including forming project teams, drafting plans and documentation, procuring vendors, and designing "as-is" and "to-be" business processes for finance, supply chain management, and HR modules. It also describes subsequent phases for system design, testing, data migration, user acceptance testing, and project go-live. A sample risk register is included to manage potential risks to the project.

Measure Customer and Business Feedback to Drive ImprovementTechWell

Companies often go to great lengths to collect metrics. However, even the most rigorously collected data tends to be ignored, despite the findings and potential for improving practices. Today, one metric that cannot be ignored is customer satisfaction. Customers are more than willing to share their thoughts in a manner that can impact your bottom line. Social media gives consumers a stronger voice than ever, and damage to your brand is only one tweet away. The question is: Are you listening to your customers? Paul Fratellone helps you break down current process metrics so you can build them back up with business and customer value at the forefront. With feedback on how well you are attaining your objectives, you can create a powerful action plan for change that will receive the attention it deserves. If you are serious about improving the value of your projects to the business, join this session and let the right data drive your improvement actions.

Bpr 02 Principlesmsq2004

Business process re-engineering focuses on making fundamental changes to processes, technology, and human factors to achieve dramatic improvements in key measures. It takes a cross-functional, process-based perspective and is judged by measurable results. The key principles of BPR include focusing on core processes, enabling radical change rather than incremental improvement, and using information technology to enable new ways of working. BPR aims to improve outcomes like customer satisfaction, quality, costs and cycle times.

Project ManagementMurugeswari Ravi

The document discusses project management concepts including project initiation, estimation, and work planning. It describes key steps in project initiation like feasibility analysis, system request elements, and project selection. It also covers project effort estimation using function point analysis and COCOMO. Finally, it discusses creating and managing a work plan, identifying tasks, and developing a work breakdown structure and Gantt chart.

SIPOC Failure Mode Identification Methodologyjoelmiller7

Value stream mapping trainingJusto Castellon

Energy in the Spotlight-Innovations Driving the Future of Sustainability.pptxCareer Communications Group

Learning Objective: Examine the energy landscape and the role of recent innovations in intermittent and advanced energy technology adoption and deployment. As domestic and global energy demand accelerates, intermittent and advanced energy technologies are emerging as pivotal solutions in the quest for sustainable energy supplies. This seminar delves into the latest advancements in intermittent and advanced energy that are shaping the landscape of energy innovation and production. The seminar will explore a range of advanced energy technologies as well as energy storage and discuss their impact on domestic energy resilience. Participants will explore how recent innovations are enhancing the efficiency and cost-effectiveness of these energy sources. At the end of the seminar, attendees will: Understand the role of energy in prosperity and human development. Understand the current sources of energy and their challenges. Analyze recent innovations in advanced energy technologies.? Examine the latest developments in energy storage technologies, such as advanced batteries and hydrogen fuel cells.? Investigate how these technological advancements are facilitating the deployment and adoption of additional energy sources.? Identify the key factors driving the growth of intermittent and advanced energy technologies and the challenges that must be addressed to accelerate their adoption. Explore policy, economic, and technical aspects that influence the integration of these technologies into the energy grid.

Industrial Fusion Bonded Epoxy Tanks for Chemical Storage_ The Center Enamel ...sjzzztc

More Related Content

Similar to process mapping FOR BPEszcccccccccccccccccc.ppt (20)

Part 01 - Introduction to BPM.pdfArya Wirabhuana

Understand your Business processesGaurav Kumar

LEAN SPEED vs SIX SIGMA QUALITY by JULIAN KALAC Julian Kalac P.Eng

Wk8lect1.pptxSharyarShoukat1

IT Processes & SystemsAnand Subramaniam

Improving the Business Processesfmbabs49000

Six sigmapcchauhan

Understanding Process Mining & Its ApplicationsNavish Agarwal

BPMssuser072789

Integrative project operations-puneet kalra epgp01.051Puneet Kalra

Process MappingAnand Subramaniam

Karens Portfolio 2000 2010Karen_Sampson

fy11_sh-22316-11_1-3_ProcessingMapping.pptxMarcosMaumesso

Frontier Tmn Process Modelwrdiehl

Project Plan ERP Sample by ijaz haider malik weboriez@hotmailIjaz Haider Malik TOGAF, Harvard MM,Siebel, PRINCE2

Measure Customer and Business Feedback to Drive ImprovementTechWell

Bpr 02 Principlesmsq2004

Project ManagementMurugeswari Ravi

SIPOC Failure Mode Identification Methodologyjoelmiller7

Value stream mapping trainingJusto Castellon

Part 01 - Introduction to BPM.pdfArya Wirabhuana

Understand your Business processesGaurav Kumar

LEAN SPEED vs SIX SIGMA QUALITY by JULIAN KALAC Julian Kalac P.Eng

Wk8lect1.pptxSharyarShoukat1

IT Processes & SystemsAnand Subramaniam

Improving the Business Processesfmbabs49000

Six sigmapcchauhan

Understanding Process Mining & Its ApplicationsNavish Agarwal

BPMssuser072789

Integrative project operations-puneet kalra epgp01.051Puneet Kalra

Process MappingAnand Subramaniam

Karens Portfolio 2000 2010Karen_Sampson

fy11_sh-22316-11_1-3_ProcessingMapping.pptxMarcosMaumesso

Frontier Tmn Process Modelwrdiehl

Project Plan ERP Sample by ijaz haider malik weboriez@hotmailIjaz Haider Malik TOGAF, Harvard MM,Siebel, PRINCE2

Measure Customer and Business Feedback to Drive ImprovementTechWell

Bpr 02 Principlesmsq2004

Project ManagementMurugeswari Ravi

SIPOC Failure Mode Identification Methodologyjoelmiller7

Value stream mapping trainingJusto Castellon

Recently uploaded (20)

Energy in the Spotlight-Innovations Driving the Future of Sustainability.pptxCareer Communications Group

Industrial Fusion Bonded Epoxy Tanks for Chemical Storage_ The Center Enamel ...sjzzztc

AgriiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiAnushreeP4

Water Matters Challenges, Solutions & Sustainability.pdfH2O Global News

Multi_Tester_Presentation.pttx. grade 11 electrical installation and maintenanceTyroneSedillo1

Sustainability and Farming Dr. Salem Baidas

一比一原版(鲍辞蹿罢毕业证书)多伦多大学毕业证如何办理taqyed

学位证书是什么加拿大文凭购买，加拿大文凭定制，加拿大多伦多大学文凭补办【q薇1954292140】专业在线定制加拿大大学文凭定制成绩单GPA，定做加拿大本科文凭，【q薇1954292140】复制加拿大University of Toronto completion letter。在线快速补办加拿大本科毕业证、硕士文凭证书，购买加拿大学位证、多伦多大学Offer，加拿大大学文凭在线购买。高仿真还原加拿大文凭证书和外壳，定制加拿大多伦多大学成绩单和信封。文凭购买UofT毕业证【q薇1954292140】办理加拿大多伦多大学毕业证(UofT毕业证书)【q薇1954292140】国外本科offer在线制作多伦多大学offer/学位证学位证书编号怎么查、留信官方学历认证（永久存档真实可查）采用学校原版纸张、特殊工艺完全按照原版一比一制作。帮你解决多伦多大学学历学位认证难题。特殊原因导致无法毕业，也可以联系我们帮您办理相关材料：１：在多伦多大学挂科了，不想读了，成绩不理想怎么办？？？ 2：打算回国了，找工作的时候，需要提供认证《UofT成绩单购买办理多伦多大学毕业证书范本》【Q/WeChat：1954292140】Buy University of Toronto Diploma《正式成绩单论文没过》有文凭却得不到认证。又该怎么办？？？加拿大毕业证购买，加拿大文凭购买， 3：回国了找工作没有多伦多大学文凭怎么办？有本科却要求硕士又怎么办？帮您解决在加拿大多伦多大学未毕业难题（University of Toronto）文凭购买、毕业证购买、大学文凭购买、大学毕业证购买、买文凭、日韩文凭、英国大学文凭、美国大学文凭、澳洲大学文凭、加拿大大学文凭（q薇1954292140）新加坡大学文凭、新西兰大学文凭、爱尔兰文凭、西班牙文凭、德国文凭、教育部认证，买毕业证，毕业证购买，买大学文凭，购买日韩毕业证、英国大学毕业证、美国大学毕业证、澳洲大学毕业证、加拿大大学毕业证（q薇1954292140）新加坡大学毕业证、新西兰大学毕业证、爱尔兰毕业证、西班牙毕业证、德国毕业证，回国证明，留信网认证，留信认证办理，学历认证。从而完成就业。如果您在英、加、美、澳、欧洲等留学过程中或回国后： 1、在校期间因各种原因未能顺利毕业《UofT成绩单工艺详解》【Q/WeChat：1954292140】《Buy University of Toronto Transcript快速办理多伦多大学教育部学历认证书毕业文凭证书》，拿不到官方毕业证； 2、面对父母的压力，希望尽快拿到； 3、不清楚认证流程以及材料该如何准备； 4、回国时间很长，忘记办理； 5、回国马上就要找工作《正式成绩单多伦多大学文凭和学位证的区别》【q薇1954292140】《学历学位证制作UofT学历证书》办给用人单位看；　　 6、企事业单位必须要求办理的； 7、需要报考公务员、购买免税车、落转户口、申请留学生创业基金。加拿大文凭多伦多大学成绩单，UofT毕业证【q薇1954292140】办理加拿大多伦多大学毕业证(UofT毕业证书)【q薇1954292140】办硕士成绩单多伦多大学offer/学位证学位认证知乎、留信官方学历认证（永久存档真实可查）采用学校原版纸张、特殊工艺完全按照原版一比一制作。帮你解决多伦多大学学历学位认证难题。【q薇1954292140】办理多伦多大学毕业证(UofT毕业证书)在线制作假学位证【q薇1954292140】多伦多大学offer/学位证、留信官方学历认证（永久存档真实可查）采用学校原版纸张、特殊工艺完全按照原版一比一制作加拿大多伦多大学毕业证(UofT毕业证书)学历认证主营项目： 1、真实教育部国外学历学位认证《加拿大毕业文凭证书快速办理多伦多大学专业服务放心选择》【q薇1954292140】《论文没过多伦多大学正式成绩单》，教育部存档，教育部留服网站100%可查. 2、办理UofT毕业证，改成绩单《UofT毕业证明办理多伦多大学学位证书英文版》【Q/WeChat：1954292140】Buy University of Toronto Certificates《正式成绩单论文没过》，多伦多大学Offer、在读证明、学生卡、信封、证明信等全套材料，从防伪到印刷，从水印到钢印烫金，高精仿度跟学校原版100%相同. 3、真实使馆认证（即留学人员回国证明），使馆存档可通过大使馆查询确认. 4、留信网认证，国家专业人才认证中心颁发入库证书，留信网存档可查. 《多伦多大学毕业证成绩单购买加拿大毕业证书办理UofT学历认证生成授权声明》【q薇1954292140】学位证1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。文凭定制您的学术成就加拿大文凭多伦多大学成绩单【q薇1954292140】复刻成绩单加拿大多伦多大学毕业证(UofT毕业证书)学位证书多伦多大学毕业证办理，在线制作本科文凭加拿大多伦多大学文凭办理，加拿大多伦多大学成绩单办理和真实留信认证、留服认证、多伦多大学学历认证。学院文凭定制，多伦多大学原版文凭补办，扫描件文凭定做，100%文凭复刻。【q薇1954292140】Buy University of Toronto Diploma购买美国毕业证，购买英国毕业证，购买澳洲毕业证，购买加拿大毕业证，以及德国毕业证，购买法国毕业证（q薇1954292140）购买荷兰毕业证、购买瑞士毕业证、购买日本毕业证、购买韩国毕业证、购买新西兰毕业证、购买新加坡毕业证、购买西班牙毕业证、购买马来西亚毕业证等。包括了本科毕业证，硕士毕业证。留信认证的作用： 1. 身份认证：留信认证可以证明你的留学经历是真实的，且你获得的学历或学位是正规且经过认证的。这对于一些用人单位来说，尤其是对留学经历有高度要求的公司（如跨国公司或国内高端公司），这是非常重要的一个凭证。专业评定：留信认证不仅认证你的学位证书，还会对你的所学专业进行评定。这有助于展示你的学术背景，特别是对于国内公司而言，能够清楚了解你所学专业的水平和价值。国家人才库入库：认证后，你的信息将被纳入国家人才库，并且可以在国家人才网等平台上展示，供包括500强公司等大型公司挑选和聘用人才。这对于回国找工作特别是进入大公司，具有非常积极的作用。 2. 留信认证对就业的好处提高竞争力：通过留信认证，尤其是对你所学专业的认证，可以大大提高你在国内求职时的竞争力。许多公司对留学生背景和所学专业有很高的要求，认证后的信息能够帮助公司快速识别符合条件的候选人。增强信任度：公司往往会对没有认证的学历背景产生疑虑，而留信认证为你的学历背景提供了第三方权威机构的背书，增强了雇主的信任。对接高端岗位：通过认证后，留学生的个人信息被纳入国家人才库，这也意味着你可以被更多的高端岗位、国有大公司和跨国公司注意到，特别是那些招聘具有国际化背景的人才的公司。

Passive Homes Dr. Salem Baidas

NIKE GRI Report insights into nike environmentalASSASSINATEEM

Sustainability in Construction Dr. Salem Baidas

g5.pptx1700195202.pptx inventions grade 5 esl students enjoyglenbekker12

Marine and coastal potential Aquatic species for climate resilience mixed culturB. BHASKAR

Sustainability and Agriculture Dr. Salem Baidas

Day 2 Seminar_Innovation and Bold Leadership_web.pptxmhutttch

Water Pollution.pdf Akash MahakurAkash Mahakur

Water pollution occurs when harmful substances contaminate a body of water, making it toxic to humans and the environment. Causes Point source pollution: Pollution from specific sources like sewage treatment plants or factories Diffuse pollution: Pollution from widespread sources like farming and power plants Oil spills: Accidental spills, transportation, runoff, and intentional dumping Industrial wastewater: Heavy metals, dyes, and other pollutants released into water bodies Agricultural runoff: Fertilizers, pesticides, and salt

Passive Home Dr. Salem Baidas

When the STARs align: Partnership and program development stories from state ...National Association of Conservation Districts

Considerations for appropriate assessment of efficacy of biopesticides in the...OECD Environment

The OECD Seminar on Different aspects of efficacy evaluation of biopesticides, held on 28-29 June 2021, covered the similarities and differences of the efficacy evaluation of the different categories of biopesticides, new application techniques, efficacy evaluation of biopesticides based on plant defence inducers (PDI), comparison of efficacy requirements for biostimulants vs. biopesticides, how to evaluate different Integrated Pest Management (IPM) modules, and registration pathways with limited or no evaluation of efficacy. The event facilitated exchanges between policy makers, academia, and industry.

Day 1 Seminar_Environment Workshop presentation_FINAL_web.pptxmhutttch

Engaging with Landowners on Oregon Spotted Frog ConservationNational Association of Conservation Districts

Breakout session Tuesday, February 11 at 1:30 p.m. Precision Farming with Smart Soil Insights: How Advanced Soil Profiling Enhances Farm Economics and Ecology Traditional soil analysis is limited in scope and insight. Breakthroughs with in-field sensors and in-lab analytics provide a complete soil profile to help maximize yield and minimize impact. Speaker: Kiana Sinner, Thurston Conservation District

Energy in the Spotlight-Innovations Driving the Future of Sustainability.pptxCareer Communications Group

Industrial Fusion Bonded Epoxy Tanks for Chemical Storage_ The Center Enamel ...sjzzztc

AgriiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiAnushreeP4

Water Matters Challenges, Solutions & Sustainability.pdfH2O Global News

Multi_Tester_Presentation.pttx. grade 11 electrical installation and maintenanceTyroneSedillo1

Sustainability and Farming Dr. Salem Baidas

一比一原版(鲍辞蹿罢毕业证书)多伦多大学毕业证如何办理taqyed

Passive Homes Dr. Salem Baidas

NIKE GRI Report insights into nike environmentalASSASSINATEEM

Sustainability in Construction Dr. Salem Baidas

g5.pptx1700195202.pptx inventions grade 5 esl students enjoyglenbekker12

Marine and coastal potential Aquatic species for climate resilience mixed culturB. BHASKAR

Sustainability and Agriculture Dr. Salem Baidas

Day 2 Seminar_Innovation and Bold Leadership_web.pptxmhutttch

Water Pollution.pdf Akash MahakurAkash Mahakur

Passive Home Dr. Salem Baidas

When the STARs align: Partnership and program development stories from state ...National Association of Conservation Districts

Considerations for appropriate assessment of efficacy of biopesticides in the...OECD Environment

Day 1 Seminar_Environment Workshop presentation_FINAL_web.pptxmhutttch

Engaging with Landowners on Oregon Spotted Frog ConservationNational Association of Conservation Districts

process mapping FOR BPEszcccccccccccccccccc.ppt

1. Process Mapping

2. Definition of Process Mapping ? Process mapping is a method to graphically describe the steps that make up a process. ? It consists of a set of tools that enable us to systematically document, analyze, improve, and redesign a process. ? It is the first tep of process management.

3. Benefits of Process Mapping ? Ability to visually understand and document a process ? Ability to take a holistic view of process objectives ? Develop true “buy-in” from employees ? Develop a sense of pride among employees ? Create customer-focused processes

4. Sequence of Process Mapping – An Example ? A major process – make breakfast ?Cook ingredients ?Cook eggs ?Pour mixture ?Prepare mixture

5. Identification of Major Processes – An Example ? Customer order processing ? Generation of a work order ? Purchasing of materials from suppliers ? Generation of detailed production schedules ? Actual production and assembly ? Pack and ship

6. Identification of Sub-Processes – Customer Order Processing ? Customer request for information ? Customer places order ? Review and enter order ? Finalize order ? Create drawings and specifications ? Check drawing and specifications ? Sign off & release drawings/specifications

7. Identification of Major Processes – Mental Health Service ? Referral ? Assessment ? Care planning ? Care delivery ? Discharge

8. Major Steps of Process Mapping (J. Mike Jacka and Paulette J. Keller) ? Process Identification ? Information gathering ? Interviewing and map generation ? Map Analysis

9. Process Identification ? Identification of “trigger events,” i.e., actions from customers that cause the start of a process ? Name the process for each of the trigger events generated by the customers

10. Examples of Trigger Events ? Prospective customers contact company about the product ? Customers place orders ? Customers receive orders ? Customers pay bills ? Customers request for service ? Customers stop payments

11. Information Gathering ? Description of a process ? Identification of process owners ? Discussion with process owners ?Business and process objectives ?Business and process risks ?Key controls ?Measures of success

12. Interviewing and Map Generation ? Secure buy-in ? Select the right people for interviews ? Set up the interviews – setting, time, etc. ? Active listening and recording ? Use “drill-down” approach (unit, task and action levels) ? Review and revise

13. Map Generation – An Example (Request for Payment) ? Unit Level (process request, prepare check, deliver check) ? Task Level (complete request, verify request, approve request, send request) ? Action Level (information needed for the request, approval authority, method to send request)

14. Defining a Process (S-I-P-O-C) ? Suppliers ? Inputs ? Process ? Outputs ? Customers

15. Map Analysis – Elimination of Waste ? Delays ? Duplication ? Approvals ? Hand-offs ? Errors ? Uncertainties

16. Potential Pitfalls of Process Mapping ? Mapping without a clear purpose ? Lost in the details ? Failure to finalize mapping ? Not verifying the facts ? Hidden bias or agenda ? Not focusing on customers’ needs

狠狠撸

process mapping FOR BPEszcccccccccccccccccc.ppt

Recommended

More Related Content

Similar to process mapping FOR BPEszcccccccccccccccccc.ppt (20)

Recently uploaded (20)

process mapping FOR BPEszcccccccccccccccccc.ppt