際際滷

際際滷Share a Scribd company logo

Productive behavior and counterproductive behavior1

Download as PPTX, PDF
B
bandarak

This document discusses productive and counterproductive workplace behaviors. It defines productive behavior as actions that contribute positively to organizational goals, such as an accountant handling accounts accurately and timely. Counterproductive behaviors run counter to organizational goals and reduce productivity. Examples include absenteeism, tardiness, long breaks, substance abuse, sloppy work, theft, sabotage, harassment, and gossip. The document provides tips for encouraging productive behaviors through clear job roles, training, fair pay, and recognition, as well as preventing and addressing counterproductive behaviors.

1 of 32
Downloaded 37 times
Productive Behavior and Counterproductive Behavior
Productive Behavior Employees engage in behavior that contributes positively to organizations goals and objectives. i.eAn accountant capable of handling many accounts timely and accurately Cashier being able to checkout many customers at a shorter time period.
Do Employees give 100%Considerable time is spent on non job performing tasks or idling.Waste of time & resources decrease productivity
Key Factors for Productive BehaviorOwnership of the job function Healthy working environment When responsibility and authority are both passed on to all levels of employees.Management is closed to employees Better pay Recognition Good training of the job and on the job training Clearly defined job functions Close monitoring Good discipline at work place
Ownership of the job functionWhen employees take the ownership of their job functions and dont leave room for the management to find any faults in it. The productivity increases
Healthy working environment When employees are given a favorable working environment The productivity increases
Responsibility and AuthorityWhen responsibility and authority are both passed on to all levels of employees.The productivity increases
Training & Development When employees are given good training of their job and equipped with right tools, The productivity increases
Management and Employees When Management is close to employees , listen to their problems with empathy & give solutionsThe productivity increases
Better Salaries and rewards When better salaries and incentives are paid for performing employeesThe productivity increases
Recognition & rewarding When the performers are recognized and rewarded The productivity increases
Counterproductive Behavior
Definition Behavior that explicitly runs counter to the goals of an organization. Even know as Counterproductive Work Behavior (CWB)
Consequences of CWBReduce revenue and profitabilityInstability of organizationsHigh employee turnover
Emphasis given to CWB1940 to 2000 period only 60 publications2000 to 2008 period 207 publications
Two Sides of CWBOrganizational Deviance Interpersonal DevianceAbsence
Tardiness
Long breaks
Substance abuse
Sloppy work
Theft
Property Damage
Sabotage
Harassment
Gossip
Verbal abuse
Fighting
Sexual abuse Organizational Deviance
Absenteeism Absenteeism due to unreasonable reasons,Lack of interest for work, Conflict between superiors / co-workers,Inability to face challenges and deadlines Grudge against organization or management
TardinessPurposely delaying to work that reflects in productivity Reasons for Tardiness in the WorkplaceThe reasons for tardiness in the work are many and some of them are really very funny. Most common issues is public transport and traffic. lack of sleep, dealing with the pets, Unexpected guests at wrong time, Getting the kids ready for the school, Personal sickness and so on and so forth. Some outrageous excuses for getting late are , taking a shower again after getting stuck in a spider web, car keys hidden by the husband. Tips to Deal with Tardiness in the WorkplaceStart with asking the reason for coming late and show your concern for the problem giving rise to their tardy attitude. This will make the employee realize that he is being noticed for coming late.Ask the employee how he is planning to improve his records. Agree on the solution which he suggests and give him a chance to improve.If repeated, give a verbal warning, show him all his records and tell him the time at which he is supposed to report.Give a written warning if the same attitude persists. Give a copy of memo to him and keep a record of the acknowledgment of his receiving.Keep a check on the attendance and if the problem persists even after giving warnings, don't feel hesitant to fire him so that it sets an example for others.
Long Breaks Breaks during work helps to reduce work stress.But long breaks become counterproductive Have fixed time for breaks or fix time durations.
Substance abuse Alcohol and drug abuse by employees cause many expensive problems for business and industry ranging from lost productivity, injuries, and an increase the health insurance claimsReducing the cost of absenteeism or impaired productivity; Creating a more productive environment by offering support to those employees who declare a drug-related problem, Improving employee morale Reducing the risk of accidents caused by impaired judgment Enhancing the public perception of your organisation as a responsible employerContributing to societys efforts to combat drug misuse

More Related Content

Productive behavior and counterproductive behavior1

  • 1. Productive Behavior and Counterproductive Behavior
  • 2. Productive Behavior Employees engage in behavior that contributes positively to organizations goals and objectives. i.eAn accountant capable of handling many accounts timely and accurately Cashier being able to checkout many customers at a shorter time period.
  • 3. Do Employees give 100%Considerable time is spent on non job performing tasks or idling.Waste of time & resources decrease productivity
  • 4. Key Factors for Productive BehaviorOwnership of the job function Healthy working environment When responsibility and authority are both passed on to all levels of employees.Management is closed to employees Better pay Recognition Good training of the job and on the job training Clearly defined job functions Close monitoring Good discipline at work place
  • 5. Ownership of the job functionWhen employees take the ownership of their job functions and dont leave room for the management to find any faults in it. The productivity increases
  • 6. Healthy working environment When employees are given a favorable working environment The productivity increases
  • 7. Responsibility and AuthorityWhen responsibility and authority are both passed on to all levels of employees.The productivity increases
  • 8. Training & Development When employees are given good training of their job and equipped with right tools, The productivity increases
  • 9. Management and Employees When Management is close to employees , listen to their problems with empathy & give solutionsThe productivity increases
  • 10. Better Salaries and rewards When better salaries and incentives are paid for performing employeesThe productivity increases
  • 11. Recognition & rewarding When the performers are recognized and rewarded The productivity increases
  • 13. Definition Behavior that explicitly runs counter to the goals of an organization. Even know as Counterproductive Work Behavior (CWB)
  • 14. Consequences of CWBReduce revenue and profitabilityInstability of organizationsHigh employee turnover
  • 15. Emphasis given to CWB1940 to 2000 period only 60 publications2000 to 2008 period 207 publications
  • 16. Two Sides of CWBOrganizational Deviance Interpersonal DevianceAbsence
  • 21. Theft
  • 28. Sexual abuse Organizational Deviance
  • 29. Absenteeism Absenteeism due to unreasonable reasons,Lack of interest for work, Conflict between superiors / co-workers,Inability to face challenges and deadlines Grudge against organization or management
  • 30. TardinessPurposely delaying to work that reflects in productivity Reasons for Tardiness in the WorkplaceThe reasons for tardiness in the work are many and some of them are really very funny. Most common issues is public transport and traffic. lack of sleep, dealing with the pets, Unexpected guests at wrong time, Getting the kids ready for the school, Personal sickness and so on and so forth. Some outrageous excuses for getting late are , taking a shower again after getting stuck in a spider web, car keys hidden by the husband. Tips to Deal with Tardiness in the WorkplaceStart with asking the reason for coming late and show your concern for the problem giving rise to their tardy attitude. This will make the employee realize that he is being noticed for coming late.Ask the employee how he is planning to improve his records. Agree on the solution which he suggests and give him a chance to improve.If repeated, give a verbal warning, show him all his records and tell him the time at which he is supposed to report.Give a written warning if the same attitude persists. Give a copy of memo to him and keep a record of the acknowledgment of his receiving.Keep a check on the attendance and if the problem persists even after giving warnings, don't feel hesitant to fire him so that it sets an example for others.
  • 31. Long Breaks Breaks during work helps to reduce work stress.But long breaks become counterproductive Have fixed time for breaks or fix time durations.
  • 32. Substance abuse Alcohol and drug abuse by employees cause many expensive problems for business and industry ranging from lost productivity, injuries, and an increase the health insurance claimsReducing the cost of absenteeism or impaired productivity; Creating a more productive environment by offering support to those employees who declare a drug-related problem, Improving employee morale Reducing the risk of accidents caused by impaired judgment Enhancing the public perception of your organisation as a responsible employerContributing to societys efforts to combat drug misuse
  • 33. Sloppy workincludes incomplete work, mistakes, poor quality, late delivery and ineffective or unsafe short cuts. This can lead to extra workload for others, poor role models for new team members, customer complaints, increased cost and delays.
  • 34. How to deal with Sloppy work Set standards and policies for the company and team;Agree on objectives, standards and expectations for individuals;Train and coach staff and develop their skills;Monitor progress and encourage feedback;Manage mistakes effectively;Recognise and reward good performance.
  • 35. Employee theftEmployee theft is estimated to cost employers about $52 billion a year, and affects about 95% of all businesses,
  • 36. Preventing theftBe a presence. Always give the impression that someone is in charge and watching. Allow yourself to be friendly with employees, but not a friend. Conduct audits quarterly. Even in the best run companies, mistakes happen. Routinely review returns, financial statements, journals, etc. Ensure all the proper information is filled in completely. Never be afraid to ask questions. Demand answers.Know every surface of the business. Know it better than your best employee. Take time to work side by side with your employees every now and again.Make it practice to always be the one to sign checks. Never, I repeat, never hand any employee a blank check (even someone you trust). Don't provoke opportunity.Follow your gut. If you believe something is wrong, you're probably right. Don't wait too long to investigate. You may loose more than just an opportunity.
  • 37. Why Do Workers Intentionally Sabotage Their WorkplaceThe number one reason found to be the reason why employees try to sabotage their workplace is because they are unhappy with something in their workplace, whether it be a supervisor, an undeserved promotion, or disciplinary actions taken against employee
  • 38. Preventing Employee SabotageSome good ways to detect sabotage and/or fix sabotage is by having good security protocols including anti-virus programs, firewalls,CCTVlogging tools, and requiring good security practices like locking workstations.
  • 40. HarassmentHarassmentcovers a wide range of offensive behaviour. It is commonly understood as behaviour intended to disturb or upset. In the legal sense, it is behaviour whichisfoundthreateningor disturbing.Sexual harassmentrefers to persistent and unwanted sexual advances, typically in the workplace, where the consequences of refusing are potentially very disadvantageous to the victim
  • 41. Types of harassmentsBullyingHarassment that can occur at the workplace. Usually physical and psychological harassing behaviour perpetrated against an individual, by one or more persons. Psychological harassmentThis is humiliating, intimidating or abusive behaviour which is often difficult to detect leaving no evidence other than victim reports or complaints; this characteristically lowers a persons self-esteem or causes them torment. Racial harassmentThe targeting of an individual because of their race or ethnicity. The harassment may include words, deeds, and actions that are specifically designed to make the target feel degraded due to their race or ethnicity.ReligiousharassmentVerbal, psychological or physical harassment is used against targets because they choose to practice a specific religion. Religious harassment can also include forced and involuntary conversions.[11]Sexual harassmentHarassment that can happen anywhere but is most common in the workplace, and schools. It involves unwanted and unwelcome words, deeds, actions, gestures, symbols, or behaviours of a sexual nature that make the target feel uncomfortable. The main focus of groups working against sexual harassment is, of course, protection for women, but protection for men is coming to light in recent years.StalkingThe unauthorizedfollowingandsurveillanceof an individual, to the extent that the person's privacy is unacceptably intruded upon, and the victim fears for their safety.