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Professional Bio - Grant Ross 04202016

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Grant Ross
Grant Ross

This document provides biographical information about Grant A. Ross, including his professional experience and areas of expertise. It summarizes that Grant is the Senior Partner and Program Governance Consultancy Head for Progressive Intelligence, a management consultancy with offices in multiple countries. The consultancy focuses on business strategy, program governance, and operations. Grant has over 25 years of experience in diverse industries and leads the global Program Governance practice, focusing on portfolio management, stakeholder communications, and change management.

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USA • UK • INDIA Progressive Intelligence Partners in Achievement π Enabled™ 9225 W. Jewell Place, #101, Lakewood Colorado 80227 USA +1 (303) 885 2083 1245 Wild Rose Lane Lake Forest Illinois 60045 USA +1 (641) 715 3900; Ext. 39198# 333 Rector Pl, #908 New York New York 10280 USA +1 (641) 715 3900; Ext. 39198# 4921 Waterfowl Way Rockville Maryland 20853 USA +1 (641) 715 3900; Ext. 39198# 6143 Leesburg Pike, #607 Falls Church Virginia 22041 USA +1 (641) 715 3900; Ext. 39198# 1st Floor, 19 Bracknell Gardens, Hampstead, London NW3 7EE United Kingdom +44 (0) 7785 336 497 B-18 Swasthya Vihar Vikas Marg Delhi 110092 India +91 (0) 11 2251 6733 Grant A. Ross Program Governance Business Services, Telecoms, Information, Technology US: +1 (303) 885-2083 US: +1 (641) 715-3900; Ext. 39198# E: grant.ross@piplinc.com www.linkedin.com/in/pubgar0716 Over the past 25+ years, Grant has worked across diverse industry sectors including, telecommunications, software/high-tech, professional services, recruitment, healthcare, hospitality, as well as consulting to a systems supplier to the Federal government. Currently, Grant is the Senior Partner and Program Governance Consultancy Head for Progressive Intelligence, Inc., a management consultancy in business strategy, program governance, and operations with offices in the US, UK and India. Built on over 25 years of experience, Grant leads the global Program Governance Consultancy practice to deliver immediate value through a focused, measurable approach, treating projects as corporate investments – Portfolio Management, Stakeholder Communications, and Change Management are the focus of this consultancy practice. Most recently, as VP of Professional Services at This Technology, Inc., Grant defined post- contract customer support operations and ensured implementation in Comcast Wholesale, following the acquisition of This Tech. He also led international and domestic pre-sales activities (scoping, pricing, proposal participation, meetings, presentations, etc.) in support of the sales team. In a 12-month period, the processes and procedures implemented by Grant resulted in a $6M growth of Professional Services revenues and a 60% - 65% margin contribution on all projects. Grant has held several senior management and C-level positions. Recently, Grant was the Interim-CEO for a group of ten privately-held technology product and services companies located in the US, UK/Europe, UAE, and India. As the Interim-CEO, he established critical business discipline in the areas of business planning; alignment of sales and marketing; ROI-based decision making; and performance-driven hiring. Compensation, and key performer retention. Relevant Areas of Expertise  Operations management and service delivery  Program Governance for stakeholder expectation management  Portfolio management (aligning risks, project investments, controls, progress metrics)  Selection and deployment of application platforms, technology, and infrastructure  Outsourcing, shared services and other operations improvement approaches  Alignment of project management methods and software development (i.e., Agile) Sample Engagements  Managed the competitive sourcing of a Systems Integrator for 3-year, $400M technology procurement program, reduced total cost of procurement by $55M, over 3 years.  Program managed delivery of a $350M development and deployment program for retail billing systems to 15 regional service providers, saving 20% in budgeted program costs.  Managed a 3-year, resource utilization program, improving utilization from 50% to 70%, transforming Services Margin from -35% to +19%, and re-engineering the global, SAP-based supply chain to improve customer service and delivery efficiency.  Managed a 3-year, $100M+ global CRM/ERP application program, with 6 additional business initiatives (including the deployment of a global voice/data IP network to 60 locations worldwide) across 3 offshore suppliers, saving 10% in budgeted program costs.  Established formal PMO procedures and controls, combining the PMBOK and PRINCE2 methodologies, while mentoring and coaching a team seven junior-level project managers. Credentials & Education  Project Management Professional (PMP) Certification, PMI 2007  ITIL V3 Foundation Certification, OGC 2011  Masters Certificate in Advanced Project Mgmt & Lean Six Sigma, Villanova University  Masters Certificate in Applied Project Management, Villanova University  B.A. Life Sciences, Washington and Jefferson College

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Professional Bio - Grant Ross 04202016

  • 1. USA • UK • INDIA Progressive Intelligence Partners in Achievement Ï€ Enabledâ„¢ 9225 W. Jewell Place, #101, Lakewood Colorado 80227 USA +1 (303) 885 2083 1245 Wild Rose Lane Lake Forest Illinois 60045 USA +1 (641) 715 3900; Ext. 39198# 333 Rector Pl, #908 New York New York 10280 USA +1 (641) 715 3900; Ext. 39198# 4921 Waterfowl Way Rockville Maryland 20853 USA +1 (641) 715 3900; Ext. 39198# 6143 Leesburg Pike, #607 Falls Church Virginia 22041 USA +1 (641) 715 3900; Ext. 39198# 1st Floor, 19 Bracknell Gardens, Hampstead, London NW3 7EE United Kingdom +44 (0) 7785 336 497 B-18 Swasthya Vihar Vikas Marg Delhi 110092 India +91 (0) 11 2251 6733 Grant A. Ross Program Governance Business Services, Telecoms, Information, Technology US: +1 (303) 885-2083 US: +1 (641) 715-3900; Ext. 39198# E: grant.ross@piplinc.com www.linkedin.com/in/pubgar0716 Over the past 25+ years, Grant has worked across diverse industry sectors including, telecommunications, software/high-tech, professional services, recruitment, healthcare, hospitality, as well as consulting to a systems supplier to the Federal government. Currently, Grant is the Senior Partner and Program Governance Consultancy Head for Progressive Intelligence, Inc., a management consultancy in business strategy, program governance, and operations with offices in the US, UK and India. Built on over 25 years of experience, Grant leads the global Program Governance Consultancy practice to deliver immediate value through a focused, measurable approach, treating projects as corporate investments – Portfolio Management, Stakeholder Communications, and Change Management are the focus of this consultancy practice. Most recently, as VP of Professional Services at This Technology, Inc., Grant defined post- contract customer support operations and ensured implementation in Comcast Wholesale, following the acquisition of This Tech. He also led international and domestic pre-sales activities (scoping, pricing, proposal participation, meetings, presentations, etc.) in support of the sales team. In a 12-month period, the processes and procedures implemented by Grant resulted in a $6M growth of Professional Services revenues and a 60% - 65% margin contribution on all projects. Grant has held several senior management and C-level positions. Recently, Grant was the Interim-CEO for a group of ten privately-held technology product and services companies located in the US, UK/Europe, UAE, and India. As the Interim-CEO, he established critical business discipline in the areas of business planning; alignment of sales and marketing; ROI-based decision making; and performance-driven hiring. Compensation, and key performer retention. Relevant Areas of Expertise  Operations management and service delivery  Program Governance for stakeholder expectation management  Portfolio management (aligning risks, project investments, controls, progress metrics)  Selection and deployment of application platforms, technology, and infrastructure  Outsourcing, shared services and other operations improvement approaches  Alignment of project management methods and software development (i.e., Agile) Sample Engagements  Managed the competitive sourcing of a Systems Integrator for 3-year, $400M technology procurement program, reduced total cost of procurement by $55M, over 3 years.  Program managed delivery of a $350M development and deployment program for retail billing systems to 15 regional service providers, saving 20% in budgeted program costs.  Managed a 3-year, resource utilization program, improving utilization from 50% to 70%, transforming Services Margin from -35% to +19%, and re-engineering the global, SAP-based supply chain to improve customer service and delivery efficiency.  Managed a 3-year, $100M+ global CRM/ERP application program, with 6 additional business initiatives (including the deployment of a global voice/data IP network to 60 locations worldwide) across 3 offshore suppliers, saving 10% in budgeted program costs.  Established formal PMO procedures and controls, combining the PMBOK and PRINCE2 methodologies, while mentoring and coaching a team seven junior-level project managers. Credentials & Education  Project Management Professional (PMP) Certification, PMI 2007  ITIL V3 Foundation Certification, OGC 2011  Masters Certificate in Advanced Project Mgmt & Lean Six Sigma, Villanova University  Masters Certificate in Applied Project Management, Villanova University  B.A. Life Sciences, Washington and Jefferson College