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Professional Summary

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luis_g_elizondo

This document summarizes the roles, benefits, and background of Luis Elizondo as an operational excellence consultant. He has 19 years of experience in quality director roles and can help businesses by defining competitive advantages, increasing manufacturing capacity, developing optimal processes, and establishing performance dashboards. Luis has engineering and Six Sigma black belt qualifications and can assist with talent management, performance improvement, and operational excellence projects.

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What I can do for your business … Roles that I can play: •Quality Director •Operational Excellence Consultant / Director Benefits that I can bring : •Help in defining or clarifying your competitive advantages •Increase manufacturing capacity without capital investment •Develop optimal processes, fully standardized •Define a dashboard for all critical functions and processes •Start up a team or operation
Luis Elizondo Operational Excellence Leader with 19 years of experience as Quality Director, Program Manager and Consultant in High Tech Service Industries, Aeronautical Engineering and Manufacturing. Background in Mechanical Engineering BSME, MSME Six Sigma Master Black Belt DFSS, DMAIC, Lean, TOC Project Management Certified PMP by PMI Change Leadership CAP-GE, NGCL-Cisco Leadership Curriculum Leadership assessments by Korn Ferry, Shadowmatch and Link-up available at LinkedIn
Leadership Roles • Corporate Quality Director Quality Council • Engineering Manager 115 direct reports (PhD’s, MSME) • Quality Director 15 direct reports (Six Sigma BB’s) • CRM Manager 7 direct reports (BI) • Program Director • Ombudsman • Independent Consultant & Trainer • University Professor • Speaker Industries • High Tech Service Industries • Medical Equipment • Aeronautics • Corporate
Professional Activities Publications • Process Capability Analysis - PMI Feb-2009 • Six Sigma Process Stability - Cisco Mar-2011 • Root Cause Analysis - Cisco Apr-2011 • How Loyal Your Customers Really Are - InfoChannel May-2011 Associations • Project Management Institute • Project Management Quality Community of Practice • American Society for Quality • Change Leadership Practitioner at Cisco • Lean Six Sigma & Process Excellence Community Member Awards and Honors • National Technology Award 2003 • Six Sigma GE Competition – 1st Place 2000
Projects 100+ Six Sigma projects developed through my quality teams $10 MM in hard dollar savings • Cisco - Workforce management in technical services • Cisco - Maximizing current capacity and creating additional capacity in TAC teams • Cisco - Customer insight and leading indicators for a TAC team • GE - Quality of engineering deliverables for propulsion gas turbines • GE -Remote diagnostics of an X-ray table through vibration analysis • GE - Assembly and testing quality of X-ray tubes • GE - Improving manufacturability through geometric dimensioning & tollerancing • GE - Customer behavior and loyalty analytics in financial services • Deloitte - Implementing a new commercial program from scratch Mentoring • Cisco: Supply Chain, HTOM, TAC; outside of Cisco: HR, Taxes, Finance, IT Consulting • Mexican Petroleum Institute - Change Management Consulting • TAMSA - 3 day training in Project Management fundamentals
Areas of Expertise • Talent Management • Performance Improvement Leadership • Organizational Design • Lean Six Sigma • Change Leadership Operational • Project Management Excellence • MSA, Process Capability & DOE • Stable Operations • Design Methodologies • Robust Design Engineering & • Product Engineering Manufacturing • Supplier Development • Metrology

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Professional Summary

  • 1. What I can do for your business … Roles that I can play: •Quality Director •Operational Excellence Consultant / Director Benefits that I can bring : •Help in defining or clarifying your competitive advantages •Increase manufacturing capacity without capital investment •Develop optimal processes, fully standardized •Define a dashboard for all critical functions and processes •Start up a team or operation
  • 2. Luis Elizondo Operational Excellence Leader with 19 years of experience as Quality Director, Program Manager and Consultant in High Tech Service Industries, Aeronautical Engineering and Manufacturing. Background in Mechanical Engineering BSME, MSME Six Sigma Master Black Belt DFSS, DMAIC, Lean, TOC Project Management Certified PMP by PMI Change Leadership CAP-GE, NGCL-Cisco Leadership Curriculum Leadership assessments by Korn Ferry, Shadowmatch and Link-up available at LinkedIn
  • 3. Leadership Roles • Corporate Quality Director Quality Council • Engineering Manager 115 direct reports (PhD’s, MSME) • Quality Director 15 direct reports (Six Sigma BB’s) • CRM Manager 7 direct reports (BI) • Program Director • Ombudsman • Independent Consultant & Trainer • University Professor • Speaker Industries • High Tech Service Industries • Medical Equipment • Aeronautics • Corporate
  • 4. Professional Activities Publications • Process Capability Analysis - PMI Feb-2009 • Six Sigma Process Stability - Cisco Mar-2011 • Root Cause Analysis - Cisco Apr-2011 • How Loyal Your Customers Really Are - InfoChannel May-2011 Associations • Project Management Institute • Project Management Quality Community of Practice • American Society for Quality • Change Leadership Practitioner at Cisco • Lean Six Sigma & Process Excellence Community Member Awards and Honors • National Technology Award 2003 • Six Sigma GE Competition – 1st Place 2000
  • 5. Projects 100+ Six Sigma projects developed through my quality teams $10 MM in hard dollar savings • Cisco - Workforce management in technical services • Cisco - Maximizing current capacity and creating additional capacity in TAC teams • Cisco - Customer insight and leading indicators for a TAC team • GE - Quality of engineering deliverables for propulsion gas turbines • GE -Remote diagnostics of an X-ray table through vibration analysis • GE - Assembly and testing quality of X-ray tubes • GE - Improving manufacturability through geometric dimensioning & tollerancing • GE - Customer behavior and loyalty analytics in financial services • Deloitte - Implementing a new commercial program from scratch Mentoring • Cisco: Supply Chain, HTOM, TAC; outside of Cisco: HR, Taxes, Finance, IT Consulting • Mexican Petroleum Institute - Change Management Consulting • TAMSA - 3 day training in Project Management fundamentals
  • 6. Areas of Expertise • Talent Management • Performance Improvement Leadership • Organizational Design • Lean Six Sigma • Change Leadership Operational • Project Management Excellence • MSA, Process Capability & DOE • Stable Operations • Design Methodologies • Robust Design Engineering & • Product Engineering Manufacturing • Supplier Development • Metrology