The document provides an overview of a workshop on user research and usability methods. It includes an agenda for the workshop covering research methods, recruiting participants, study plans and moderator guides, moderating sessions, and presenting research. The workshop will discuss planning and conducting user research studies, such as usability tests and ethnographic research, through methods like moderating in usability labs, remotely, and on location. The document outlines best practices for each stage of the user research process.
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Progress UX - Research Methods Workshop - 11/2013
1. User Research and Usability Methods
workshop
Jon-Eric Steinbomer, Director of Research
Jessica Sears Steinbomer, Principal
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2. Our Agenda
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9-10 Research Methods!
10-10:30 Recruiting Participants!
coffee <br>!
10:45-11:15 Study Plans & Moderator
Guides!
11:15-12:00 Moderate!!
12:00-1:00 Lunch & Presenting
Research
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5. UX Research
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What people do!
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How people use!
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Small sample size - usually 8-12
people per study!
....but great depth
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6. Key UX Research Principals
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Test early - with prototypes whenever possible.!
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Focus on behaviors
Evidence is more important than deliverables.!
Iterate on the design during the research phase.!
Collaboration with design & development.!
rather opinions.
^Individuals and interactions?over
processes and tools ̄ -Agile Manifesto
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8. Structure Common! to All Methods
Study Planning!
Recruiting!
Study Sessions!
Analysis and Reporting!
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9. Study Planning
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What are the goals?!
What are the research questions?!
Who are the users?!
Which context is appropriate?!
Which research method is
appropriate?!
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10. Study Plans Contain !
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Research Goals!
Research Questions!
Participants!
Method!
Measures!
Speci?c Tasks and Questions!
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16. Ethnographic ^bonus ̄
Participants are more comfortable as they speak
to us using their own OS, browser, resolution, etc.
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22. Remote UX Research Best Practices
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Mind the time zones.!
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Have a backup plan for the screen-share. !
One moderator per session.!
If time allows, start broad, then narrow down to your
subject (website, prototype, product).!
Test the screen share before the session.
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23. Ethnography - Best Practices
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Limit the number of
interviewers - 2 people if
possible!
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Be nimble!
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Note the environmental
factors!
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Take lots of pictures and
video
Mind the background
noise!
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28. Prototype Testing Best Practices
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Flexibility when moderating is key!
Prototype should be easily modi?ed!
Comfort with things breaking !
Make participant aware it¨s a
prototype!
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30. Best Practices
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Participant comfort!
It¨s not about you (empathy)!
Place your participant as the expert!
Use their words!
Emphasize there is no right or wrong!
Don¨t assume - ask!
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31. Best Practices, cont.
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Avoid asking leading questions or
^questioning with the target ̄!
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Resist rescuing !
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Introduce the goals and structure of
the session up-front
Let the participant lead as much as
possible!
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40. Bloopers and Out-takes
? No-shows- Oh No!
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Recruit reserve participants
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Make time in the schedule for reserves
? Mr. Wrong
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41. Study Plans and Moderator Guides
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