際際滷

際際滷Share a Scribd company logo

problems and solutions of call centers in Albania

Download as PPTX, PDF
Enela Bregu
Enela Bregu

This document discusses problems in the call center industry in Albania and proposes recommendations to address them. It notes that call centers pay very low wages, around 280-350 Euros per month compared to 900-1000 Euros elsewhere, exploiting cheap labor. This leads to issues with employee satisfaction, lack of career growth, and difficult working conditions. Younger unemployed individuals and students are particularly vulnerable to these jobs. The document recommends allowing work from home, providing language training, and improving corporate social responsibility to help address market problems in the call center industry.

1 of 15
How to get rid of market problems in call centers? Subject: Communication in business Instructor: Christopher Leazer Student: Enela Bregu
The slaves of 21-st century (call centers operators) *Same service different profits Cheap labor Bias on wages
Image protection Bias * Offering competitive wages in the market. 900-1000 280-350 *Minimum wage in Albania is below
Market within the market Are you a student? Looking for work ? Here we are.. *Decrease unemployment *Students supporters Unemployment Population 13%-14%* Youth 26.9%* Instat 2013*
Being robots I fear the day that technology will surpass our human interaction. The world will have a generation of idiots. A.Einstein The death of salesman Alienation
solution Video calls (permanent customers) Video conference to present the product and place. Visiting the company
Loosing our culture More and more interdepended *Th. Friedman- The world is flat Albania = India
Do you want to be an EU citizen ? protection Going international means making the world small so you can access. Develop your knowledge about different culture
Satisfaction at work? Hours and hours speaking in an uncomfortable place Difficult to get promoted Lack of CSR
Students market *Call centers are students American dream ??? IDS- intercom data service 830 employees 45% students
Social medias
Recommendations The allowance of people to work at home To create courses for foreign language Pay attention to CSR
Dont loose your degree at call centers offices Dear CIT students make your best to distinguish in the market and never follow the flow of students toward call centers. from Enela (as a student)
Got your degree? Be in the perfect place. We are the market which cares about your future Welcome at CALL CENTERs office from Enela (call center consulter)
THANK YOU FOR YOUR ATTENTION!

More Related Content

problems and solutions of call centers in Albania

  • 1. How to get rid of market problems in call centers? Subject: Communication in business Instructor: Christopher Leazer Student: Enela Bregu
  • 2. The slaves of 21-st century (call centers operators) *Same service different profits Cheap labor Bias on wages
  • 3. Image protection Bias * Offering competitive wages in the market. 900-1000 280-350 *Minimum wage in Albania is below
  • 4. Market within the market Are you a student? Looking for work ? Here we are.. *Decrease unemployment *Students supporters Unemployment Population 13%-14%* Youth 26.9%* Instat 2013*
  • 5. Being robots I fear the day that technology will surpass our human interaction. The world will have a generation of idiots. A.Einstein The death of salesman Alienation
  • 6. solution Video calls (permanent customers) Video conference to present the product and place. Visiting the company
  • 7. Loosing our culture More and more interdepended *Th. Friedman- The world is flat Albania = India
  • 8. Do you want to be an EU citizen ? protection Going international means making the world small so you can access. Develop your knowledge about different culture
  • 9. Satisfaction at work? Hours and hours speaking in an uncomfortable place Difficult to get promoted Lack of CSR
  • 10. Students market *Call centers are students American dream ??? IDS- intercom data service 830 employees 45% students
  • 12. Recommendations The allowance of people to work at home To create courses for foreign language Pay attention to CSR
  • 13. Dont loose your degree at call centers offices Dear CIT students make your best to distinguish in the market and never follow the flow of students toward call centers. from Enela (as a student)
  • 14. Got your degree? Be in the perfect place. We are the market which cares about your future Welcome at CALL CENTERs office from Enela (call center consulter)
  • 15. THANK YOU FOR YOUR ATTENTION!