Pss sopt 2
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The document outlines the process for when an original equipment manufacturer (OEM) rejects a purchase order (PO) from a dealer. When an OEM rejects a PO, it is displayed in the rejected PO box. The dealer can then see the rejected PO in their software and must address any missing or incomplete customer, engine, or other details before resubmitting the PO to the OEM. Once the dealer fixes the issues and resubmits the PO, the OEM will re-review it and, if all information is provided properly, accept the PO and begin transferring the generator set to the dealer. The goal is for dealers to provide accurate information the first time to avoid PO rejections.
Pss sopt 2
- 1. Objective: To provide information why the oem rejected the p.o Responsibility: OEM Executive / Back Office Staff Scope: To make aware dealer about carefully sending the p.o Process (Source of information/Contents/Formats/Checklists : Procedure 1. As soon as the p.o is rejected by the oem it will display into rejected p.o box 2. When the p.o is rejected by the o.e.m it will automatically display to the dealer in his PSS software in Check p.o online section. 3. The reject p.o information will display in the dealer online p.o section and the dealer has to look after it. 4. The dealer again has to edit the enquiry and have to fill the missing information. 5. The missing information can be of any type i.e. whether incomplete customer details , engine details etc 6. After filling up the required information because of which the oem rejected the p.o, the dealer has to again raise the p.o 7. As soon as the dealer raised it will again received to the oem through online. 8. TH oem will again recheck the p.o . 9. After checking the p.o and getting satisfied that all the information required is filled properly then only the oem accept the p.o 10. After accepting the p.o the oem start the process of transferring the dg set to the dealer. Measure of Effectiveness: Dealer has to provide all the correct information the p.o Records: PSS billing online p.o window Generator Sector PU:- Powerol Business PG/Module:- Retail Sale Work Instructions / SOP No:- 713/SOP/04 Date of 1st Issue:- Approved by: Mr.Sachin Nijhawan SignatureTitle:- PSS BILLING Rejected P.O