ptconsultations
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This document outlines 8 golden rules for effective patient consultations for cosmetic procedures. The rules are: 1) Allot enough timely for consultations and don't keep patients waiting; 2) Build trust with patients through honesty, empathy, accessibility, and open communication; 3) Discover patients' motivations, aesthetic goals, emotional needs, and state of mind; 4) Validate patients' experiences; 5) Collaborate with patients to develop treatment plans; 6) Educate patients without hype by preparing and managing expectations; 7) Fully inform patients about procedures, policies, fees and care; 8) Thank patients for their time and follow up. Following these rules can help practitioners safely guide patients and compete in the cos
ptconsultations
- 1. Founder of NipTuck Coach Patient Advocate Surgical Buddy Host The NipTuck Talk Show Welcome @niptuckcoach #niptucktalk #safetyinaesthetics
- 2. 8 Golden Rules for Effective Patient Consultations Presented by Michele Garber The Global Aesthetics Conference 2015 Miami
- 3. Over 20 million cosmetic surgical and non-surgical procedures were performed world-wide in 2014 (ISAPS 2015)
- 4. Its A Competitive Marketplace
- 6. How are YOU going to help Patients Navigate through the Confusing World of Cosmetic Procedures, Keeping them safe and well-informed?
- 7. Must Trust the Practice Must TRUST the PROVIDER Must TRUST the Experience
- 8. Allot enough time to spend with the patient during the consultation Dont keep the patient waiting more than 15 minutes #1 Timely
- 10. Tactics for Building Trust Be Honest and Transparent - Discuss surgical skills, certifications, respond to any negative online reviews or disciplinary actions- past or present. Disclose any partnerships with medical companies
- 11. Display empathy and compassion Be accessible Develop positive open communications Tactics for Building Trust
- 12. #3 Discover
- 13. Patients Story Motivatio n Aesthetic Goals Emotional Needs State of Mind
- 14. Understanding Empathy Support Compassion #4 Validate
- 15. #5 Collaborate
- 16. Use a consultative approach Develop a treatment plan together Write it out Empower the patient Avoid Salesy Techniques Collaborate
- 17. s information. I recently scheduled a consultation at a dermatology cent have a doctor's visit but I ended up having an appointment with a sales consultant who had no information other then pricing plans and superficial information on the the procedures offered. You would have thought I was scheduling a haircut but this is my face! S.C.
- 18. Describe the procedure: No Hype, Be Truthful Prepare the patient Dont over promise Use visuals Manage Expectations #6 Educate No Hype
- 19. Johnny Appleseed Youll be back at work in two weeks Youre facelift will last 5-10 years AVOID CANNED PHRASES You will look beautiful. This is an easy case
- 20. ALL office policies All Fees including Cancellation and Revision Fees Written quotes, treatment plan and collateral materials #7 Inform
- 21. Hospital Affiliations Surgical Suite Accreditation Emergency equipment Post-op Care Offer a patient referral #7 Inform
- 22. #8 Thank Thank patient for coming in Send a Thank you Follow-up with a phone call Offer your services and to answer any questions
- 24. Thank you www.niptuckcoach.com www.niptucktalk.com www.facebook.com/niptuckcoach Twitter @niptuckcoach Subscribe to The Nip/Talk Show on iTunes niptuckcoach@gmail.com