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PuroClean Delivers World Class Service
- 2. World-Class world-class (-klas) adj. of the highest class, as in international competition-SYNs Tiger, PuroClean, Gagnon, Guiant, Hoffmans, etc. Websters New World College Dictionary Fourth Edition and then some!
- 3. Review of Statistics Estimated 1,000,000 buildings effected each year by water damage 70% of property damage claims related to water damage Estimated 22 water-damage claims per thousand households Billions of gallons of water are used indoors.
- 4. Policyholders State of Mind They experience trauma, stress, depression, & frustration Concern for multiple chemical sensitivities, respiratory sensitivities, allergic reactions to dust and other triggers Concern for family heirlooms Loss of sense of security
- 5. An Event They Will Never Forget One bad experience may be their last experience with your agency. One world class experience will create a raving fan of their agent for generations! These positive experiences create ambassadors for you, the agent!
- 6. The Truth About Customer Loyalty Brian Sullivan- Peak Performance, July 2008 60-80% of DEFECTING customers described themselves as Satisfied or Very Satisfied An average company loses 10-15% of customer base annually. Almost half of buyers avoid a business based on someone elses experience. It costs 5-10 times more to attract a new customer than to keep an existing one.
- 7. The Truth About Customer Loyalty- facts that we have observed When a family suffers a property loss, every member has embedded memories of how this loss was handled by the agent and service provider. Positive memories can forge a relationship with the agent for generations to come. PuroClean is here to help create stronger customer loyalty.
- 8. Our Employees PuroClean is driven to provide an unmatched service experience quickly, professionally, ethically, and with compassion resulting in peace of mind for all concerned.
- 9. Helping Professionals Reduce loss ratios from 20-40% Increase customer retention Assist in providing a favorable opportunity to extend the generational accounts Making ambassadors out of their policyholders Generate new customer business.
- 10. How its done We focus on Restoration vs. Reconstruction
- 11. Create an Environment Conducive to Drying Theory Wring out the towel Dry under Santana wind conditions Check the weather report each day until dry standards are achieved Conclusion
- 12. Compression Water Extraction will remove up to 90% of Waterthe rover
- 13. Wood drying mat system at work
- 14. saving thousands of dollars in one claim alone
- 15. Add a LGR XL Dehumidifier a few HCAMs
- 16. The Results? Wood floors are rescued. Drywall and baseboards are dried in place. Carpet and pad will be steam cleaned upon completion of drying. Little or no reconstruction Our job is not complete until we have exceeded the customers expectations. This is based on a Category 1, Class 2 Clean water loss. Your typical water loss.
- 17. Choosing PuroClean- It all adds up to 1. Proper Mitigation- conscientious efforts taken to reduce expenses associated with unnecessary replacement costs 2. Peace- knowing your office was well represented when it comes to customer care 3. Retention and Growth- a happier policy holder who will recommend your agency to all they associate with.
- 18. The Unexpected A little something extra that says You were a wonderful family to work with. We thank you for your business, PuroClean
- 19. Systino- Net Promoter Score Survey Says. Giving the opportunity for the policyholder to provide feedback is our way of keeping ourselves in alignment with everything our brand promises- a World Class Customer Experience
- 20. Voice of the Customer