Quality circles involve small groups of employees who voluntarily meet regularly, during paid time and under a supervisor's leadership, to identify, analyze and solve workplace problems. They aim to change attitudes from not caring to caring, develop skills and team spirit, and improve organizational culture through employee involvement at all levels. The process involves problem identification, selection, analysis, generating solutions, selecting the best, and presenting it to management for approval and implementation. Basic problem-solving techniques like brainstorming and data analysis tools are used. Benefits include developing internal leadership, reinforcing morale, encouraging teamwork, improving quality, productivity, information flow, and attitudes. Quality circles can be applied in various organizations to group-solve work-related issues.
4. INTRODUCTIONQuality Circle is one of the employee participation methods. It implies the development of skills, capabilities, confidence and creativity of the people through cumulative process of education, training, work experience and participation.
5. DEFINITIONQuality circle is a Small group of people who do the same and the similar work job , Voluntary meeting together regularly in paid time ,under the leadership of their own supervisor ,who are trained , identifier , analysis and solve some of the problem in their working area and presenting solution to management
6. 1) SMALL GROUP OF PEOPLE2) VOLUNTARY MEETING TOGETHER3) VOLUNTARY MEETING REGULARLY4) PAID TIME 5) UNDER THE LEADERSHIP OF THEIR OWN SUPERVISOR
7. 6) IDENTIFY , ANALYSIS AND SOLVE PROBLEM 7) PRESENTING SOLUTION TO MANAGEMENT 8) IMPLIMENTING SOLUTION TO THEMSELVES
8. OBJECTIVEa) Change in Attitude.From "I dont care" to "I do care"b)Self DevelopmentBring out Hidden Potential of peoplec) Development of Team SpiritIndividual Vs Team "I could not do but we did it"Eliminate inter departmental conflicts.d) Improved Organizational Culture Positive working environment.Total involvement of people at all levels.Higher motivational level.Participate Management process.
9. OPERATION PROCESS OF QUALITY CIRCLEThe operation of quality circles involves a set of sequential steps as under:1 Problem identification:2 Problem selection :3 Problem Analysis : 4 Generate alternative solutions : 5 Select the most appropriate solution : 6Prepare plan of action : 7 Present solution to management circle members present solution to management fore approval.8.Implementation of solution:
10. BASIC PROBLEM SOLVING TECHNIQUESThe following techniques are most commonly used to analysis and solve work related problems.1 Brain storming2 Pareto Diagrams3 Cause & Effect Analysis4 Data Collection5 Data AnalysisThe tools used for data analysis are :1 Tables2 Bar Charts3 Histograms4 Circle graphs5 Line graphs6 Scatter diagrams7 Control Charts
11. BENEFITSThe quality circle are expected to develop:1-Internal leadership2-Reinforce worker morale and motivation3-Encourage a strong sense of team work in an organization.4-Higher quality5-Improved productivity6-Greater upward flow of information.7-Improved worker attitudes8-Job enrichment
12. CONCLUSIONQuality Circles are not limited to manufacturing firms only. They are applicable for variety of organizations where there is scope for group based solution of work related problems. Quality Circles are relevant for factories, firms, schools, hospitals, universities, research institutes, banks, government offices etc.