Q2 exe mba10-shrm_pms @ icici_20104004-5-6
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The document discusses the current Performance Management System (PMS) at ICICI Bank and areas for improvement. It describes the key aspects of the current PMS, including the software used, frequency of appraisals, method of evaluation using a balanced scorecard, and normalization process. Some areas identified for improvement include allowing access to PMS from outside the office, providing more individualized feedback on strengths and weaknesses, conducting formal appraisal interviews, and increasing transparency of promotion criteria and policies.
Q2 exe mba10-shrm_pms @ icici_20104004-5-6
- 1. Strategic Human Resource Management PMS @ ICICI BANK By Anil Kumar Sahu (20104004) Sandeep Prasad (20104005) Sarjeevan Sainbhi (20104006) Exe-MBA10, SPM, PDPU
- 2. CONTENT Introduction Current PMS at ICICI Bank Design Process Areas of Improvements Sarjeevan Sainbhi 2
- 3. Introduction ICICI Bank is the second largest bank in India and the largest private sector bank in India. ICICI Bank has a network of 2,529 branches and 6,102 ATMs in India, and has a presence in 19 countries, including India. products and financial services includes: investment banking life and non-life insurance venture capital asset management. Sarjeevan Sainbhi 3
- 4. Current PMS at ICICI PMS Software: HRIS by People Soft. Frequency of PMS: Half Yearly feedback followed by Annual Appraisal. PMS Method: Result Method: Balance Score Card Sarjeevan Sainbhi 4
- 5. Current PMS at ICICI Balance Score Card (for Operations Manager): Weight age Score / % score / Perspective / Target Achievement Achievement Financial Profitability 20 15 75 % Asset Business 10 8 80 % Customer Customer Service 15 10 66.67 % Branch Assessor Score 15 12 80 % Process Audit 15 12 80 % Fraud & Ops. Risk 15 14 93.34 % Learning E-Learning 5 5 100 % Class room Training 5 5 100% TOTAL 100 Sarjeevan Sainbhi 81 81 % 5
- 6. Current PMS at ICICI Stages of PMS: Target Setting Self Assessment Appraiser's Assessment Reviewer's Rating Appraiser & Reviewer Discussion Critical Review and Normalization Sarjeevan Sainbhi 6
- 7. Current PMS at ICICI Normalization (Bell Curve): 5 4 3 2 1 SACK AVERAGE GOOD VERY GOOD EXCELLENT 5% 25 % 40 % 25 % 5% Sarjeevan Sainbhi 7
- 8. Areas of Improvement 1. No Access of PMS from Outside Office premises ( via. Internet). 2. Individual Strength & Weakness Feedback were not Provided during Final PMS. 3. No Formal Appraisal Interview with the Reviewer. 4. Basis for Promotion were not transparent. Sarjeevan Sainbhi 8
- 9. Areas of Improvement 1. PMS Access Outside Office premises (via. Internet): Source : www.tceworld.co.in Sarjeevan Sainbhi 9
- 10. 2. Individual Strength & Weakness Feedback : % score Weight Score / / Perspective age / Achieve- Remarks Achieve- Target -ment -ment Financial 25 20 80 % Customer 25 18 72 % Process 20 18 90 % Learning 10 5 50 % Appraisers Comment Strengths 5 4 80 % Able to prioritize Weaknesses 5 4 80 % Communication Skill Reviewers Comment Strengths 5 3 60 % Technical Expertise Weaknesses 5 2 40 % Negotiation Skill TOTAL 100 74 Sarjeevan Sainbhi 10
- 11. Areas of Improvement 3. Formal Appraisal Interview : Stages of PMS: Target Setting Self Assessment Appraiser's Assessment Reviewer's Rating Appraisee's Interview Tell-and-Listen Interview Appraiser & Reviewer Discussion Critical Review and Normalization Sarjeevan Sainbhi 11
- 12. Areas of Improvement 4. Basis for Promotion Clarity: Merit Experience Appropriate Promotion standards & Policies related to the job shall be framed & shall be intimated to the Appraisee Criterias: Minimum Band Required Skill Set Required Other Applicable Criteria e.g. Achievements etc. Sarjeevan Sainbhi 12
- 13. Sarjeevan Sainbhi 13