QMMG
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The Quality Management Maturity Grid (QMMG) outlines 5 levels of maturity for organizations: Uncertainty, Awakening, Enlightenment, Wisdom, and Certainty. Proposed by Philip Crosby in 1979, the QMMG responded to quality issues facing North American manufacturers losing market share to superior Japanese products in the late 1970s. Crosby's model advocated the principles of doing it right the first time to eliminate defects and lower costs of quality programs through a zero defects approach.
QMMG
- 1. Quality Management Maturity Grid(QMMG)The QMMG states 5 maturity levels through which an organization or business will go through:UncertaintyAwakeningEnlightenmentWisdomCertainty... conceived byPhilip B. Crosby and first published in his bookQuality is Freein 1979
- 2. ... during the late 1970s and into the 1980s, North American manufacturers were losing market share to Japanese products largely due to the superior quality of the Japanese goods ...Crosby's response to the quality crisis was the principle of doing it right the first timeCrosbys Absolutes of Quality Management includes:Quality means conformance to requirements, not elegance
- 3. There is no such thing as a quality problem
- 4. There is no such thing as the economics of quality; doing the job right the first timeis always cheaper
- 5. The only performance measurement is the cost of quality, which is the expense of nonconformance
- 6. The only performance standard is Zero Defects (ZD)His belief was that an organization that established a quality program will see savings returns that more than pay off the cost of the quality program: "quality is free".