Qtsx chuong viii quan_tri_chat_luong
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Qtsx chuong viii quan_tri_chat_luong
- 2. I. II. III. Kh叩i ni畛m v畛 ch畉t l動畛ng Qu畉n tr畛 ch畉t l動畛ng C叩c ph動董ng ph叩p qu畉n tr畛 ch畉t l動畛ng
- 3. 1. Ch畉t l動畛ng l g狸? Philip Crosby: Ch畉t l動畛ng l s畛 ph湛 h畛p v畛i y棚u c畉u c畛a ng動畛i ti棚u d湛ng W. Edwards Deming: Ch畉t l動畛ng l m畛c 畛 c坦 th畛 d畛 b叩o 動畛c v畛 t鱈nh 畛ng nh畉t v c坦 th畛 tin c畉y 動畛c c畛a s畉n ph畉m v畛i chi ph鱈 th畉p v ph湛 h畛p v畛i y棚u c畉u c畛a th畛 tr動畛ng. Joseph M. Juran: Ch畉t l動畛ng l s畛 ph湛 h畛p v畛i y棚u c畉u s畛 d畛ng v m畛c 鱈ch s畛 d畛ng (th畛a m達n y棚u c畉u c畛a ng動畛i ti棚u d湛ng).
- 4. 2. Ch畉t l動畛ng v nng su畉t Ch畉t l動畛ng Ph湛 h畛p v畛i y棚u c畉u Kh叩ch hng ch畉p nh畉n Gi畉m thi畛u l達ng Tng nng su畉t Gi叩 tr畛 cao h董n cho kh叩ch ph鱈 s畉n xu畉t Chi ph鱈 th畉p h董n hng Tng th畛 ph畉n S畛 d畛ng ngu畛n l畛c hi畛u qu畉 h董n Bi棚n 畛 l畛i nhu畉n Doanh thu cao h董n cao Kh畉 nng sinh l畛i cao h董n
- 5. II. QU畉N TR畛 CH畉T L働畛NG 1. Kh叩i ni畛m v畛 qu畉n tr畛 ch畉t l動畛ng Theo ISO 9000:2000: Qu畉n l箪 ch畉t l動畛ng l c叩c ho畉t 畛ng c坦 ph畛i h畛p nh畉m 畛nh h動畛ng v ki畛m so叩t m畛t t畛 ch畛c v畛 ch畉t l動畛ng
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