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QUALITIES THAT SHOULD
BE INCLUDED IN A CABIN
CREW APPLICATION
Names: Barongo Mizzy Dianne, Caoyon Sheryll Eleine, Celin
Rechell Faith, Villanueva Jhon Carlos, Enot Jesa, Zamora
Joejier, Tayona Sinned Lez

 CUSTOMER SERVICE
 Whether you have experience in your
normal day-to-day job or you need to be a
little more creative, make sure that you
demonstrate how truly great you are at
delivering exceptional customer service to
every customer, every day.

 TEAM WORK
 As a flight attendant, you can’t simply work
on your own all the time. Your colleagues
will need to trust you to work effectively in a
team – to provide a fantastic experience for
passengers and to ensure the safety of the
aircraft and everyone onboard.
 Explain what you do that makes you such a
good team player. Explain specific
incidents that prove your credentials.

 COMMUNICATION SKILLS
 You’ll need to be able to communicate with
a multi-national team and passengers from
across the globe. Don’t just say you have
“good communication skills”, prove
it. Describe how you communicate with
customers and team members.
 Remember, a key part of communication is
the art of listening and finding out what the
real needs of your customers are.

 CREATING A GREAT
CUSTOMER EXPERIENCE
 What’s the difference between
a great customer experience and an
average experience? It’s up to you to prove
that you can wow customers – Think of a
time where you turned a bad customer
experience into a good one?
 Have you ever been thanked by a
customer? Or received good feedback from
your colleagues or manager about the
service you gave a customer?

 FRIENDLY AND POSITIVE
 You’ll be working long shifts, often times
starting and finishing your working days at
unsocial hours. But no matter how you feel
you need to remain friendly and positive.
 Think of times in your working life where
you have remained friendly and in good
spirits when other mere mortals would have
faded away.

 CARING & UNDERSTANDING
 Your customers will have a diverse range of
needs and issues.
 You need to demonstrate that you can
understand those needs and care for all your
customers.

 EXCEEDS EXPECTATIONS
 The very best airlines in the world don’t just
expect you to meet the expectations of their
passengers. An airline like Emirates isn’t
voted the best airline in the world by simply
doing the bare minimum for their
passengers.

 PROFESSIONAL &
RESPONSIBLE
 Cabin crew are primarily responsible for
the safety of their passengers.
 You’ll need to show how you’ve taken on
responsibility in the past and how you can
be trusted to take the health and safety of
your customers and colleagues seriously.

 DEPENDABLE &
DEDICATED
 Recruiting and training a new member of
cabin crew is a time consuming and
expensive process. On top of that, the
airline will be putting you in 4 or 5-star
hotels around the world.
 They need to know that you are a
trustworthy ambassador for their brand,
who is dedicated to building a career with
the airline.

Qualities that should be Included in a Cabin Crew Application

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Qualities that should be Included in a Cabin Crew Application

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