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Quartely Report 2010

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Nasser Babaee
Nasser Babaee

The HR department of Khoshgovar company organized five training modules from October 2008 to February 2009, delivering a total of 6276 hours of training to sales staff. The modules included Basic Selling Skills, Product Knowledge, Merchandising for sales and delivery teams, and Behavior Towards Customers. Basic Selling Skills training accounted for the majority of hours at 3720. Participant feedback was positive, with 86% satisfied with the training and 88% satisfied with trainers. While Basic Selling Skills training is complete, the other four modules are still ongoing in remaining operating regions.

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Training department has organized and delivered 6276 man-hour trainings in 6 operating regions. Figure 1 shows the man-hour trainings for each training module. Figure 1 Needed to say that the only training module which is completed is Basic Selling Skills and the other programs are still being run for different areas in the operating regions. Regarding the continuous training and em- ployee development programs in Khoshgovar company, Human Resources department has succeeded delivering num- ber of training programs which can increase efficiency of the sales personnel, and in the end facilitate the company to achieve their long-term objectives. HR department developed and delivered five training modules from October 19th,08 to February 28th,09.These modules include Product Knowledge, Merchandising (for sales team), Basic Selling Skills, Merchan- dising (for delivery team), Behavior Towards Customers. The objective of HR department is to design an interactive learning environment. HR has achieved this through designing short time workshops. Trainings Participants feedback HR department developed and implemented a participants’ feedback system which evalu- ates participants understanding of the quality of the trainings. Figure 2 shows participants’ view of the trainings. Figure 2 Training Performance Report  Five training modules have been designed and delivered to sales department staff in- cluding Basic Selling Skills, Product Knowl- edge, Merchandising (sales team), Merchan- dising (delivery team), Behavior Towards Cus- tomers.  3720 man-hours Basic Selling Skills training, 764 man- hours Prod- uct Knowledge train- ing, 840 man-hours merchandising train- ing for sales team, 418 man-hours train- ing for delivery team, and 534 man-hours behavior towards cus- tomers training for delivery team  6276 man-hour train- ings during 5 months for sales department  In average for sales department 6 hours training has been run per capita  86% satisfaction of the employees from the training and train- ing material,88% satis- faction of the them from the trainer  Delivering one training module (Basic Selling Skills) is completed, and the four other modules are still being delivered to sales teams in the remain- ing regions. Special Points in the Report 3720 764 840 418 534 0 500 1000 1500 2000 2500 3000 3500 4000 BasicSelling… Product… Merchandisin… Merchandisin… Behavior… Man-hour Training Man-hour 6276 man-hour trainings has been delivered to sales people during October 08 to February 09 which equals to 6 hours training per capita in sales department. 86% 88% 89% 82% 80% 74 76 78 80 82 84 86 88 90 Training Trainer Participants Place Time

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Quartely Report 2010

  • 1. Training department has organized and delivered 6276 man-hour trainings in 6 operating regions. Figure 1 shows the man-hour trainings for each training module. Figure 1 Needed to say that the only training module which is completed is Basic Selling Skills and the other programs are still being run for different areas in the operating regions. Regarding the continuous training and em- ployee development programs in Khoshgovar company, Human Resources department has succeeded delivering num- ber of training programs which can increase efficiency of the sales personnel, and in the end facilitate the company to achieve their long-term objectives. HR department developed and delivered five training modules from October 19th,08 to February 28th,09.These modules include Product Knowledge, Merchandising (for sales team), Basic Selling Skills, Merchan- dising (for delivery team), Behavior Towards Customers. The objective of HR department is to design an interactive learning environment. HR has achieved this through designing short time workshops. Trainings Participants feedback HR department developed and implemented a participants’ feedback system which evalu- ates participants understanding of the quality of the trainings. Figure 2 shows participants’ view of the trainings. Figure 2 Training Performance Report  Five training modules have been designed and delivered to sales department staff in- cluding Basic Selling Skills, Product Knowl- edge, Merchandising (sales team), Merchan- dising (delivery team), Behavior Towards Cus- tomers.  3720 man-hours Basic Selling Skills training, 764 man- hours Prod- uct Knowledge train- ing, 840 man-hours merchandising train- ing for sales team, 418 man-hours train- ing for delivery team, and 534 man-hours behavior towards cus- tomers training for delivery team  6276 man-hour train- ings during 5 months for sales department  In average for sales department 6 hours training has been run per capita  86% satisfaction of the employees from the training and train- ing material,88% satis- faction of the them from the trainer  Delivering one training module (Basic Selling Skills) is completed, and the four other modules are still being delivered to sales teams in the remain- ing regions. Special Points in the Report 3720 764 840 418 534 0 500 1000 1500 2000 2500 3000 3500 4000 BasicSelling… Product… Merchandisin… Merchandisin… Behavior… Man-hour Training Man-hour 6276 man-hour trainings has been delivered to sales people during October 08 to February 09 which equals to 6 hours training per capita in sales department. 86% 88% 89% 82% 80% 74 76 78 80 82 84 86 88 90 Training Trainer Participants Place Time