Quick serve restaurants
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This document discusses various topics related to supply chain and operations management at Domino's Pizza. It addresses questions about suppliers, inventory management, new product development, customer service, store operations, human resources, and marketing strategies. Various metrics and departments are listed as sources of information to analyze these topics, with the overall goal of fulfilling customer expectations and optimizing costs while ensuring effective delivery.
Quick serve restaurants
- 1. DOMINOS QUICK SERVE RESTAURANTS BHAVSINH BARAD PGPBM(ANALYTICS) DIPLOMA IN CHEMICAL JITENDRA KUMAR JAAT PGPBM(ANALYTICS) B.Com. BHAVESH SINGH CHANDEL PGPBM(ANALYTICS) B.E.(MECHANICAL) 息 Bhavsinh, Jitendra, Bhavesh(Qmine.org) MADE BY: BHAVSINH BARAD JITENDRA KUMAR JAAT BHAVESH SINGH CHANDEL
- 2. SUPPLY CHAIN/LOGISTICS MANAGEMENT PRODUCT CUSTOMER SERVICE OPERATIONS MARKETING HUMAN RESOURCE
- 3. WHAT WOULD WE DO IF OUR COMPETITOR ACQUIRED OUR SUPPLIER? EFFECTIVE DELIVERY TO CUSTOMERS CAN OUR SUPPLIERS REALLY DELIVER? 1. MANUFACTURER 2. DISTRIBUTOR 3. WAREHOUSE 4. PURCHASE DEPARTMENT 5. CUSTOMER On-time delivery performance Lead time for order fulfillment Fill rate - proportion of demand met from on-hand inventory Supply chain management cost Warranty cost as a percentage of revenue Total inventory days of supply Net asset turns Develop strategic objectives and tactics Integrate and coordinate activities in the internal portion of the supply chain Coordinate activities with suppliers and customers Coordinate planning and execution across the supply chain Consider forming strategic partnerships
- 4. 1. Sales Report 2. Research and development team 3. Warehouse 4. Customer feedback What is the approach for new products and acquisition? Which product to be continue and which should not? Which is the best selling product of a particular store? how many pizzas were sold in first quarter? Product based supported by a service package- The product(pizza) not only needs to be prepared accurately, it needs to be delivered to the end customer within a specified amount of time and in optimal condition. Service based with product element- the customer buys into a service which delivers an end product in form of a Pizza
- 5. HOW CAN I REDUCE THE WAITING TIME FOR MY CUSTOMERS? HOW CAN I ACHIEVE 6 SIGMA IN HOME DELIVERY? HOW CAN I MAKE MY CUSTOMER SATISFIED AND RETAIN HIM/HER? How to increase customer satisfaction through service quality & product quality? 1. NPS 2. CUSTOMER FEEDBACK 3. DELIVERY BOY REPORTS 4. TRAINING AND DEVELOPMENT REPORT 5. SALES REPORT
- 6. How to do production oriented store design? How to do efficient order taking, production & delivery? How to minimize the operation cost? 1. Staffing 2. Cash counter 3. Customer feedback 4. Warehouse 5. Supply chain 6. IT department TRANSFORMING RESOURCES: 1. STAFF 2. KITCHEN EQUIPMENT TRANSFORMED RESOURCES- 1. INGREDIENTS 2. RECEPIES PRODUCT- PIZZA & OTHER FOOD ITEMS
- 7. EFFICIENCY OF PROMOTIONAL CAMPAIGN HOW TO POSITION YOUR PRODUCT? BEST WAY TO ADVERTISE MY PRODUCT1. SOCIAL MEDIA 2. COMPETITTOR STRATEGY 3. SALES REPORT 4. FINANCE DEPARTMENT 5. CAMPAIGN RESPONSE 6. BRAND VALUE
- 8. How to align the staff with companys vision? How to reduce the attrition rate? How to maintain positive employee relations? 1. Performance appraisal 2. Feedback from HOD 3. Reports from training & development centre HUMAN RESOURCE
- 9. Fulfillment of Customers expectation. Execution of SCM/Logistics management. Analyzed Customer needs. Consumer behavior pattern. Six Sigma in home delivery. Optimized Operational cost. Achieve overall goal.