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Rajagopal (Raj) Natarajan
Senior Manager  Operations, Process Improvement & Sales Management
rajagopal.natarajan@hp.com +91 9902121314
Experience
HP Inc.
Project Manager WW Order Management (OM) CoE
July 2015  Till now;
 Led the Electronic Order improvement from OM CoE perspective with Sales Ops and given key
recommendations for improvement
 Created the Cost per Transaction model from WW OM perspective for Regions to implement
 Designed and recommended a Proactive Order Readiness model for South East Asia and S-PAC
Regions
HP:
Positions held
August 2013  June 2015  Manager  Customer Projects, Global Business Services
June 2011  June 2013  Manager  WW Process & Solutions, Channel Data Management, Global Business
Services
February 2009  May 2011  Operations Manager  EMEA Region, Channel Operations, Global Business
Services
May 2007  January 2009  Operations Manager, Global Solution Centre, EMEA & APJ, Technology Solutions
 Streamlined the Quote Process for EMEA System Integrators to protect and grow the revenues
 Prevented Revenue Dilution by introducing new Pricing Strategy for run rate Accounts
 Renegotiated TAT with Region to on board 200 Resellers and 800 Retailers without additional cost as
part of Channel Profitability Program for EMEA
 Various operational efficiencies Projects and operational revivals
AFL (AnIndia based Logistics and Supply Chain Services Organization):
Positions held
April 2003  April 2007 Regional Sales Manager  South India
January 2001  Mar 2003 Area Manager  part of South India
 Transitioned Business from Company owned to Partner owned model
 Designed and marketed Repair and Return Services to create and penetrate a niche service
 Setup Must win Customers Desk (A cross functional Team) to retain and grow Revenues from Top
Accounts
DHL India
Positions held
June 1999  December 2000 Area Sales Manager  Bangalore & Karnataka Region
June 1995  May 1998 Business Manager  Chennai
 Revised Pricing Strategy to improve Customer level profitability
 Positioned New Services to create Market Share
Maxworth GreenHarvest Pvt. Ltd. (AnIndia basedRetail Chain)
June 1994  June 1995 Business Manager
 Revised schemes to increase Customer footfall
 Streamlined the Inventory system to increase profitability
Eureka Forbes Ltd. (AnIndia Direct Sales Company)
Apr 1990  May 1994 Head of Location  Bangalore and Chennai
Joined as Sales Representative and grew to the level of Head of Location
 Franchised to setup Service and Customer relations functions of the location
 Recorded highest Sales above quota levels
 Propelled growth at 225% in the first two years as Head of Location
Educational Credentials
 Executive M.B.A. (Supply Chain Management) from NMIMS (Mumbai, India)
 PG Diploma in Marketing Management from Pondicherry University (India)
 Bachelor of Commerce from Madurai Kamarajar University (India)
Life Philosophy
Onlylimittopossibilitiesisinourmind
Strengths
 Hardworking
 Customer Centric
 Problem Solver
 Persuasive
 Motivator & Leader

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  • 1. Rajagopal (Raj) Natarajan Senior Manager Operations, Process Improvement & Sales Management rajagopal.natarajan@hp.com +91 9902121314 Experience HP Inc. Project Manager WW Order Management (OM) CoE July 2015 Till now; Led the Electronic Order improvement from OM CoE perspective with Sales Ops and given key recommendations for improvement Created the Cost per Transaction model from WW OM perspective for Regions to implement Designed and recommended a Proactive Order Readiness model for South East Asia and S-PAC Regions HP: Positions held August 2013 June 2015 Manager Customer Projects, Global Business Services June 2011 June 2013 Manager WW Process & Solutions, Channel Data Management, Global Business Services February 2009 May 2011 Operations Manager EMEA Region, Channel Operations, Global Business Services May 2007 January 2009 Operations Manager, Global Solution Centre, EMEA & APJ, Technology Solutions Streamlined the Quote Process for EMEA System Integrators to protect and grow the revenues Prevented Revenue Dilution by introducing new Pricing Strategy for run rate Accounts Renegotiated TAT with Region to on board 200 Resellers and 800 Retailers without additional cost as part of Channel Profitability Program for EMEA Various operational efficiencies Projects and operational revivals AFL (AnIndia based Logistics and Supply Chain Services Organization): Positions held April 2003 April 2007 Regional Sales Manager South India January 2001 Mar 2003 Area Manager part of South India Transitioned Business from Company owned to Partner owned model Designed and marketed Repair and Return Services to create and penetrate a niche service
  • 2. Setup Must win Customers Desk (A cross functional Team) to retain and grow Revenues from Top Accounts DHL India Positions held June 1999 December 2000 Area Sales Manager Bangalore & Karnataka Region June 1995 May 1998 Business Manager Chennai Revised Pricing Strategy to improve Customer level profitability Positioned New Services to create Market Share Maxworth GreenHarvest Pvt. Ltd. (AnIndia basedRetail Chain) June 1994 June 1995 Business Manager Revised schemes to increase Customer footfall Streamlined the Inventory system to increase profitability Eureka Forbes Ltd. (AnIndia Direct Sales Company) Apr 1990 May 1994 Head of Location Bangalore and Chennai Joined as Sales Representative and grew to the level of Head of Location Franchised to setup Service and Customer relations functions of the location Recorded highest Sales above quota levels Propelled growth at 225% in the first two years as Head of Location Educational Credentials Executive M.B.A. (Supply Chain Management) from NMIMS (Mumbai, India) PG Diploma in Marketing Management from Pondicherry University (India) Bachelor of Commerce from Madurai Kamarajar University (India) Life Philosophy Onlylimittopossibilitiesisinourmind Strengths Hardworking Customer Centric Problem Solver Persuasive Motivator & Leader