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Raquel Luong - Jan 2015

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Raquel Quynh Luong

Raquel Luong is a Senior Lead IT Recruiter with 10 years of experience recruiting for various technical positions. She has a proven track record of exceeding recruitment goals by identifying diverse IT talent. Her expertise includes recruiting strategies, streamlining processes, and managing priorities and workflow.

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Raquel Luong Saint Louis, Missouri 63129 P: 314-757-2477 Email: raquelqnguyen@gmail.com PROFESSIONAL SUMMARY Talent Acquisition Specialist/ Lead IT Recruiter with 10 years of experience in supporting IT needs across enterprise clients and provide corporate recruitment/human resources support. Exceeds recruitment expectations with identifying diverse IT Talent and all other IT needs supporting both application development and infrastructure needs. Primary focus on new and proven IT recruiting strategies to increase revenue and tenure while reducing costs and turnover. Streamline IT processes that create a competitive advantage while adding to the bottom line. A strong leader with strong communication/organization skills, enjoys fast paced/challenging environments, manage priorities/recruiting workflow, and work independently and as an influential team member. Recognized for the ability to employ diplomacy and maneuver solely or work as an integral part of a team effort to achieve goals. Positions Recruited: All technical positions within any organization: Recruiters, Technical Administrative Assistant, CTO, VP of IT, Technical and non-Technical Project Managers, Helpdesk, Programming Manager, Software Architect/Programmer (Lead), QA Analyst/Engineer (Lead), Project Manager, Business/Systems Analyst, Database Programmer, DBA, GUI Specialist. Technical Understanding: Big Data, Hadoop, iOS Development, Objective C, Android Development, Java, .NET, C#.NET, Visual Basic, C/C++, XML, XSLT, DHTML, ASP, VBScript, JavaScript, SQL Server, MySQL, Oracle, PL/SQL, Access, PeopleSoft, Windows, UNIX, Php, Perl, WebSphere, WebServices, Apache, Linux, Rational Rose, TomCat, QA, Microsoft (Word, Access, PowerPoint, Outlook), Lotus Notes, Adobe. PROFESSIONAL EXPERIENCE Unisys Corporation (Federal Systems) - Saint Louis, MO Senior Lead IT Recruiter 08/13 – Present Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. • Responsible for proactively sourcing professional candidates for a variety of technical positions including Programmers, Analysts, Mobile Application Developers, Systems Development and Operational staff across our Federal Systems organization. Particularly
focus on the Homeland Security, Defense/Intel, Critical Infrastructure Customs and Border Protection, DOJ, USDA, and Big Data/Emerging Technologies. • Engage in full life-cycle recruiting activities; manage an average of 30-40 open requisitions concurrently; place 75+ external and internal candidates annually. • Advise management of corporate personnel practices, policies, and procedures and make recommendations for changes of each. • Work with management to ensure timely understanding of current and future workforce needs and implements improvements to staffing processes including sourcing and selection. Maintain and update required records (tracking resumes, phone screens, interviews, etc.) for EEO and OFCCP compliance and report on recruitment activity through our applicant- tracking tool. • Develop sourcing strategies that target the passive candidates and who can quickly generate pools of technical specialists. • Supports OFCCP and government compliance as it pertains to per-employment candidate selection as well as social networking tools, applicant tracking systems and candidate documentation. • Utilize expert level knowledge of search methodologies to develop sourcing plans and build robust technical talent pools. • Network through internal and external industry contacts, associations and online communities to source for talent. • Develop partnering relationships with business leaders to understand current and future needs to enable effective planning and pipeline building. • Screen, document and present qualified candidates to hiring managers and leadership in a formal format. • Manage and coordinate all communications with candidates during the interview and hiring process. Build and maintain strong relationships with active and passive candidates, as well as hiring managers. • Execute all facets of recruiting lifecycle including candidate sourcing, presentation, selection, offer, negotiation, closing and initial onboarding. • Maintain accurate and fully compliant documentation on all candidates search and selection processes within the internal ATS. • Attend customer meeting and present recruiting status, challenges and successes to business stakeholders. Advanced Resources - Saint Louis, MO Director of Recruiting 08/12 – 10/13 • Responsible for running a full desk while also training entry level IT Recruiters to support enterprise clients for all IT hiring needs. • Responsible for full life cycle recruiting (assist hiring managers with identifying IT needs, screen resumes, schedule/conduct/prepare candidates for interviews, develop interview questionnaires, schedule IT technical evaluation, provide follow up with hiring managers, gather and perform reference checks, generate offers, perform candidate on- boarding/orientation/new hire process, and create/develop IT job descriptions. • Manage and built candidate pipelines and resources by researching and utilizing colleges,
employment agencies, recruiters, media/social networking/internet sites, attend career/job fairs, and proactively source passive candidates. • Provide information and statics to account managers and VP of operations of company for details regarding Service Level Agreements and client contracts. • Create recruiting policies/procedures and implement new recruiting rules/regulations for continued growth and advancement within IT recruiting department. • Track and manage client database for interview notes, employment applications, resumes, candidate background, professional reference documents, recruiting forms, candidate status in recruiting files/records, and all other necessary information pertaining to candidates. • Bridge the gap between hiring managers and candidates, assisting with scheduling and coordination of interviews and feedback. • When working with 3rd party vendors (H1 firms), manage all communication and documentation to ensure all policies and procedures are followed in accordance with client’s guidelines. • Source, interview, hire, and train fresh college grads to become successful IT recruiters. Helped them to understand recruiting processes/procedures, provided/scheduled for them attend training classes/seminars to understand technology, facilitate weekly meetings, and conducted 1 on 1 meeting for continued IT training and recruiting improvement. Within one year, hired and trained and total of 6 junior recruiters while still running a full desk and exceeded yearly goals. Professional Employment Group - Saint Louis, MO Senior IT Recruiter 02/09 – 06/12 • Manage full life cycle IT recruiting for various clients nationwide. Partnered with Talent Acquisition Managers, hiring manager and HR to fill long term, short term, and full time direct hire needs. • Streamlined recruiting and employee selection procedures, saving time to manage other tasks for all parties involved. • Partnered with hiring managers to address IT staffing concerns, sourced/screened for IT talent, facilitated interview process, managed job offers, responsible for salary negotiations, and performed all task with on boarding. • Served as the ambassador when attending job fairs or recruitment events. • Build relationships within the community i.e. schools and other recruitment resources. Manage all job ads via the website and online resources (Monster, Dice, CareerBuilder, LinkedIn, Hot Jobs, etc.) • Worked with hiring managers and IT consultants for job related conflicts, monitored/managed performance related issues, and offered conflict resolution. • Supported development and sustainable staffing strategy to meet the current and emerging talent requirements of global technology organization. • Assisted in the development and implementation of staffing and sourcing strategies and procedures across all functional areas. • Maintained proactive awareness of anticipated needs and maintained relationships with candidates who may fit future IT needs. • Responsible for the on boarding process (formal background check and drug screen).
• Created reports and established metrics that tracked IT headcount, direct sourcing, and internal referrals for review. • Developed strategies to seek out and attract candidates from diverse backgrounds and experiences with new sourcing methods and strategies. • Reviewed job application, gathered compensation history/ compensation expectations, information overview of candidate’s job history, and the managed expectations for the interview/hiring process. • Generated momentum by providing consistent feedback in order to manage expectations that resulted in a smooth hiring process for hiring managers and candidates. • Negotiated offers and managed the offer approval processes through acceptance and start date. iBridge Solutions LLC - Saint Louis, MO Senior Technical Recruiter 10/07 – 12/08 • Managed hiring and recruiting issues to enable speedy resolutions for all IT hiring needs. • Served as primary liaison between management, hiring managers, and candidates for IT opportunities. • Responsible for identifying candidates for open positions, interviewing IT candidates, document/complete recruiting paperwork, contract/salary negotiations, screen for potential open IT Jobs, perform interview preps with candidates, gather interview feedback from both candidate and hiring managers, generate offers, perform on boarding process, and ensured candidate retention. • Recruited and hired candidates who consistently increased productivity, tenure, and revenue while reducing the total cost-per-hire. • Prepared regular status reports and communicated those to team and upper management using internal web tools and Excel spread sheets. • Maintained tasks and assignments to identify allocated resources identify and track tasks and results, milestones, deliverables, and overall progress of IT recruiting needs. Remington International - Los Angeles, CA Technical Lead Counselor/Technical Recruiter 01/05 – 02/07 • Developed full life cycle IT sales and IT recruiting curriculum including identification of potential clients, identification of decision maker, and delivery of service including generating candidate interest in opportunity, candidate/client preparation, scheduling, sourcing/interviewing potential IT talent, and gathered/provided feedback from client/candidate. • Negotiated business agreement including fee percentage, payable, guarantee, candidate/client closure and negotiation of offer. • Conducted meetings at Client’s place of business with Hiring Manager and Human Resources. • Mentor staff, facilitated meetings, supervised/ monitored phone calls, and aided in development of new business relationships. • Prepared regular status reports and communicated those to team and upper management using internal web tools and excel spread sheets.
• Maintained tasks and assignments to identify allocated resources identify and track tasks and results, milestones, deliverables, and overall progress of plans.
• Maintained tasks and assignments to identify allocated resources identify and track tasks and results, milestones, deliverables, and overall progress of plans.

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Raquel Luong - Jan 2015

  • 1. Raquel Luong Saint Louis, Missouri 63129 P: 314-757-2477 Email: raquelqnguyen@gmail.com PROFESSIONAL SUMMARY Talent Acquisition Specialist/ Lead IT Recruiter with 10 years of experience in supporting IT needs across enterprise clients and provide corporate recruitment/human resources support. Exceeds recruitment expectations with identifying diverse IT Talent and all other IT needs supporting both application development and infrastructure needs. Primary focus on new and proven IT recruiting strategies to increase revenue and tenure while reducing costs and turnover. Streamline IT processes that create a competitive advantage while adding to the bottom line. A strong leader with strong communication/organization skills, enjoys fast paced/challenging environments, manage priorities/recruiting workflow, and work independently and as an influential team member. Recognized for the ability to employ diplomacy and maneuver solely or work as an integral part of a team effort to achieve goals. Positions Recruited: All technical positions within any organization: Recruiters, Technical Administrative Assistant, CTO, VP of IT, Technical and non-Technical Project Managers, Helpdesk, Programming Manager, Software Architect/Programmer (Lead), QA Analyst/Engineer (Lead), Project Manager, Business/Systems Analyst, Database Programmer, DBA, GUI Specialist. Technical Understanding: Big Data, Hadoop, iOS Development, Objective C, Android Development, Java, .NET, C#.NET, Visual Basic, C/C++, XML, XSLT, DHTML, ASP, VBScript, JavaScript, SQL Server, MySQL, Oracle, PL/SQL, Access, PeopleSoft, Windows, UNIX, Php, Perl, WebSphere, WebServices, Apache, Linux, Rational Rose, TomCat, QA, Microsoft (Word, Access, PowerPoint, Outlook), Lotus Notes, Adobe. PROFESSIONAL EXPERIENCE Unisys Corporation (Federal Systems) - Saint Louis, MO Senior Lead IT Recruiter 08/13 – Present Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. • Responsible for proactively sourcing professional candidates for a variety of technical positions including Programmers, Analysts, Mobile Application Developers, Systems Development and Operational staff across our Federal Systems organization. Particularly
  • 2. focus on the Homeland Security, Defense/Intel, Critical Infrastructure Customs and Border Protection, DOJ, USDA, and Big Data/Emerging Technologies. • Engage in full life-cycle recruiting activities; manage an average of 30-40 open requisitions concurrently; place 75+ external and internal candidates annually. • Advise management of corporate personnel practices, policies, and procedures and make recommendations for changes of each. • Work with management to ensure timely understanding of current and future workforce needs and implements improvements to staffing processes including sourcing and selection. Maintain and update required records (tracking resumes, phone screens, interviews, etc.) for EEO and OFCCP compliance and report on recruitment activity through our applicant- tracking tool. • Develop sourcing strategies that target the passive candidates and who can quickly generate pools of technical specialists. • Supports OFCCP and government compliance as it pertains to per-employment candidate selection as well as social networking tools, applicant tracking systems and candidate documentation. • Utilize expert level knowledge of search methodologies to develop sourcing plans and build robust technical talent pools. • Network through internal and external industry contacts, associations and online communities to source for talent. • Develop partnering relationships with business leaders to understand current and future needs to enable effective planning and pipeline building. • Screen, document and present qualified candidates to hiring managers and leadership in a formal format. • Manage and coordinate all communications with candidates during the interview and hiring process. Build and maintain strong relationships with active and passive candidates, as well as hiring managers. • Execute all facets of recruiting lifecycle including candidate sourcing, presentation, selection, offer, negotiation, closing and initial onboarding. • Maintain accurate and fully compliant documentation on all candidates search and selection processes within the internal ATS. • Attend customer meeting and present recruiting status, challenges and successes to business stakeholders. Advanced Resources - Saint Louis, MO Director of Recruiting 08/12 – 10/13 • Responsible for running a full desk while also training entry level IT Recruiters to support enterprise clients for all IT hiring needs. • Responsible for full life cycle recruiting (assist hiring managers with identifying IT needs, screen resumes, schedule/conduct/prepare candidates for interviews, develop interview questionnaires, schedule IT technical evaluation, provide follow up with hiring managers, gather and perform reference checks, generate offers, perform candidate on- boarding/orientation/new hire process, and create/develop IT job descriptions. • Manage and built candidate pipelines and resources by researching and utilizing colleges,
  • 3. employment agencies, recruiters, media/social networking/internet sites, attend career/job fairs, and proactively source passive candidates. • Provide information and statics to account managers and VP of operations of company for details regarding Service Level Agreements and client contracts. • Create recruiting policies/procedures and implement new recruiting rules/regulations for continued growth and advancement within IT recruiting department. • Track and manage client database for interview notes, employment applications, resumes, candidate background, professional reference documents, recruiting forms, candidate status in recruiting files/records, and all other necessary information pertaining to candidates. • Bridge the gap between hiring managers and candidates, assisting with scheduling and coordination of interviews and feedback. • When working with 3rd party vendors (H1 firms), manage all communication and documentation to ensure all policies and procedures are followed in accordance with client’s guidelines. • Source, interview, hire, and train fresh college grads to become successful IT recruiters. Helped them to understand recruiting processes/procedures, provided/scheduled for them attend training classes/seminars to understand technology, facilitate weekly meetings, and conducted 1 on 1 meeting for continued IT training and recruiting improvement. Within one year, hired and trained and total of 6 junior recruiters while still running a full desk and exceeded yearly goals. Professional Employment Group - Saint Louis, MO Senior IT Recruiter 02/09 – 06/12 • Manage full life cycle IT recruiting for various clients nationwide. Partnered with Talent Acquisition Managers, hiring manager and HR to fill long term, short term, and full time direct hire needs. • Streamlined recruiting and employee selection procedures, saving time to manage other tasks for all parties involved. • Partnered with hiring managers to address IT staffing concerns, sourced/screened for IT talent, facilitated interview process, managed job offers, responsible for salary negotiations, and performed all task with on boarding. • Served as the ambassador when attending job fairs or recruitment events. • Build relationships within the community i.e. schools and other recruitment resources. Manage all job ads via the website and online resources (Monster, Dice, CareerBuilder, LinkedIn, Hot Jobs, etc.) • Worked with hiring managers and IT consultants for job related conflicts, monitored/managed performance related issues, and offered conflict resolution. • Supported development and sustainable staffing strategy to meet the current and emerging talent requirements of global technology organization. • Assisted in the development and implementation of staffing and sourcing strategies and procedures across all functional areas. • Maintained proactive awareness of anticipated needs and maintained relationships with candidates who may fit future IT needs. • Responsible for the on boarding process (formal background check and drug screen).
  • 4. • Created reports and established metrics that tracked IT headcount, direct sourcing, and internal referrals for review. • Developed strategies to seek out and attract candidates from diverse backgrounds and experiences with new sourcing methods and strategies. • Reviewed job application, gathered compensation history/ compensation expectations, information overview of candidate’s job history, and the managed expectations for the interview/hiring process. • Generated momentum by providing consistent feedback in order to manage expectations that resulted in a smooth hiring process for hiring managers and candidates. • Negotiated offers and managed the offer approval processes through acceptance and start date. iBridge Solutions LLC - Saint Louis, MO Senior Technical Recruiter 10/07 – 12/08 • Managed hiring and recruiting issues to enable speedy resolutions for all IT hiring needs. • Served as primary liaison between management, hiring managers, and candidates for IT opportunities. • Responsible for identifying candidates for open positions, interviewing IT candidates, document/complete recruiting paperwork, contract/salary negotiations, screen for potential open IT Jobs, perform interview preps with candidates, gather interview feedback from both candidate and hiring managers, generate offers, perform on boarding process, and ensured candidate retention. • Recruited and hired candidates who consistently increased productivity, tenure, and revenue while reducing the total cost-per-hire. • Prepared regular status reports and communicated those to team and upper management using internal web tools and Excel spread sheets. • Maintained tasks and assignments to identify allocated resources identify and track tasks and results, milestones, deliverables, and overall progress of IT recruiting needs. Remington International - Los Angeles, CA Technical Lead Counselor/Technical Recruiter 01/05 – 02/07 • Developed full life cycle IT sales and IT recruiting curriculum including identification of potential clients, identification of decision maker, and delivery of service including generating candidate interest in opportunity, candidate/client preparation, scheduling, sourcing/interviewing potential IT talent, and gathered/provided feedback from client/candidate. • Negotiated business agreement including fee percentage, payable, guarantee, candidate/client closure and negotiation of offer. • Conducted meetings at Client’s place of business with Hiring Manager and Human Resources. • Mentor staff, facilitated meetings, supervised/ monitored phone calls, and aided in development of new business relationships. • Prepared regular status reports and communicated those to team and upper management using internal web tools and excel spread sheets.
  • 5. • Maintained tasks and assignments to identify allocated resources identify and track tasks and results, milestones, deliverables, and overall progress of plans.
  • 6. • Maintained tasks and assignments to identify allocated resources identify and track tasks and results, milestones, deliverables, and overall progress of plans.