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RBC Reference Letter_Dorian Eusse

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Dorian Eusse Bovea
Dorian Eusse Bovea

Dorian Eusse is recommended for employment based on his previous work at RBC Royal Bank from 2010 to 2013 as an Assistant Manager of Product Implementation on the Risk Control Team. In this role, he managed implementation projects for electronic cash management products, interacting with clients, relationship managers, and product specialists. He was responsible for organizing calls, monitoring project progress, and ensuring milestones were met. Dorian also served as an escalation point of contact, took ownership of resolving complex issues, and focused on providing excellent customer experience. His supervisor commends his knowledge, job commitment, and ability to build relationships within the team.

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RBC Royal Bank' Royal Bank of Canada 20 King Street West, 7th Floor Toronto, Ontario Dear I highly recommend Dorian Eusse as a candidate for employment. Dorian was an employee of RBC Royal Bank from February 2010 to July 2013. He worked for me as an Assistant Manager of Product lmplementation, document Risk Control Team at the Global Banking Service Centre in Toronto. Dorian has been a tremendous asset to the team due to his knowledge, commitment to his job and a strong dedication. His responsibilities included but were not limited to managing and coordinating all the activities involved in the implementation projects of Electronic Cash Management products for RBC's top tier highly valued clients. Dorian interacted with RBC Relationship Managers, Product 'l Specialists and clients to obtain the information relevant to each project and to ensure efficient and effective product enrolment in a timely manner. Key to his role, Dorian organized conference calls with clients and RBC Product specialists in order to discuss all the technical and operational aspects of each implementation project. He was responsible for monitoring the progress of each project and ensuring that all the stages and milestones were completed successfully. Dorian acted as a Product Operational expert and was the escalation point of contact for Sales and lnternal Service partners. He assumed ownership and accountability for the resolution of complex issues and concerns and provided value added input to ensure client experience was a key factor in day to day business processing, He worked closely with other teams and service partners including Product Management, and lnformation Technology to capture synergies and establish effective relationships to enhance customer care strategies and maintain appropriate service level agreements. Dorian always put all his efforts in providing customers with a superior customer experience. Dorian leads by example and his enthusiasm and dedication are both inspiring and motivating. He has worked hard to build authentic relationships with his peers. His efforts have created a happier, more productive team. It is my pleasure to recommend Dorian. His performance working for RBC proved that he will be a valuable addition and an extremely positive asset to any company. Manager of Document Risk Control and lmplementations Phone No. : 41 6-974-2943 Email: kathy. glazer-chow@rbc.con

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RBC Reference Letter_Dorian Eusse

  • 1. RBC Royal Bank' Royal Bank of Canada 20 King Street West, 7th Floor Toronto, Ontario Dear I highly recommend Dorian Eusse as a candidate for employment. Dorian was an employee of RBC Royal Bank from February 2010 to July 2013. He worked for me as an Assistant Manager of Product lmplementation, document Risk Control Team at the Global Banking Service Centre in Toronto. Dorian has been a tremendous asset to the team due to his knowledge, commitment to his job and a strong dedication. His responsibilities included but were not limited to managing and coordinating all the activities involved in the implementation projects of Electronic Cash Management products for RBC's top tier highly valued clients. Dorian interacted with RBC Relationship Managers, Product 'l Specialists and clients to obtain the information relevant to each project and to ensure efficient and effective product enrolment in a timely manner. Key to his role, Dorian organized conference calls with clients and RBC Product specialists in order to discuss all the technical and operational aspects of each implementation project. He was responsible for monitoring the progress of each project and ensuring that all the stages and milestones were completed successfully. Dorian acted as a Product Operational expert and was the escalation point of contact for Sales and lnternal Service partners. He assumed ownership and accountability for the resolution of complex issues and concerns and provided value added input to ensure client experience was a key factor in day to day business processing, He worked closely with other teams and service partners including Product Management, and lnformation Technology to capture synergies and establish effective relationships to enhance customer care strategies and maintain appropriate service level agreements. Dorian always put all his efforts in providing customers with a superior customer experience. Dorian leads by example and his enthusiasm and dedication are both inspiring and motivating. He has worked hard to build authentic relationships with his peers. His efforts have created a happier, more productive team. It is my pleasure to recommend Dorian. His performance working for RBC proved that he will be a valuable addition and an extremely positive asset to any company. Manager of Document Risk Control and lmplementations Phone No. : 41 6-974-2943 Email: kathy. glazer-chow@rbc.con