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Editor's Notes
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Veterans Affairs Secretary Robert McDonald said Monday that the VA should not use wait times as a measure of success, comparing waits for VA health care to the hours people wait for rides at Disney theme parks.
“When you go to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience?” McDonald said during a Christian Science Monitor breakfast on Monday. “And what I would like to move to, eventually, is that kind of measure.”
