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Records in the cloud - Some Turbulence Expected

J
janaskhoj

The document discusses the pros and cons of cloud computing from a records management perspective. It outlines benefits like cost savings, speed of deployment, security, and privacy. However, it also notes concerns around vendor lock-in, data location, compliance with legal standards, and lack of consultation with records management teams. Both students and staff expressed liking cloud solutions for benefits like storage and access, while records managers had concerns about uncontrolled implementations and unknown data locations.

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Jan Askhoj 17 November 2011 RECORDS IN THE CLOUD (Some Turbulence Expected)
Why this presentation
What its all about On-demand self-service Broad network access Rapid elasticity National Institute of Standards and Technology: The NIST Definition of Cloud Computing Resource pooling Measured service
Different kinds of service Software as a Service (SaaS) Platform as a Service (PaaS) Infrastructure as a Service (IaaS) National Institute of Standards and Technology: The NIST Definition of Cloud Computing
Cheap No large up-front expenses Pay for use (or flat-rate) Why Cloud Computing is so Great Cost
Why You Should Worry Cost The vendor has your data (a powerful bargaining tool) Migrating is expensive (and relies on vendor)
Why Cloud Computing is so Great Speed of Deployment Anyone with a credit card can sign up No need to involve local IT (or anyone else) Instant: No software deployment/upgrade needed
Why You Should Worry Speed of Deployment Anyone with a credit card can sign up No need to involve local IT (or anyone else) Impulse and Submarine implementations: Who manages the data now and in future ?
Why Cloud Computing is so Great Security Distributed, highly secure data-centres Compliance with ISO and other key industry standards Reduced data leakage
Why You Should Worry Security 100% reliability on the service provider Cloud providers have failed in the past Vendor lock-in is a worry Bigger targets are more visible
Why Cloud Computing is so Great Privacy Most vendors have privacy policies in place Some vendors offer access logs Encryption
Why You Should Worry Privacy * Helen Versey - Victoria State Privacy Commissioner High degree of trust Offshore cloud privacy may be impossible * Different privacy and data protection laws International Student concerns
Why Cloud Computing is so Great Legal and Compliance Transfer of responsibility to vendor? Improvements expected as service providers and legal frameworks mature
Why You Should Worry Legal and Compliance Auditing and security obligations Data protection and access Meeting business obligations Service quality assurance and vendor penalties Contract termination
The Word on the Street
What is being used Gmail: 2 Universities (Students & Staff and Students) Google for Education: 2 Universities (Students & Staff and Students) Microsoft Live & Live@edu: 2 Universities (Students & Staff and Students)
Was the Records Management Area Consulted? Very little, if at all
Major Concerns Not knowing where the data is stored Not complying with state and federal legislation Cloud solutions ending up as an uncontrollable mess Not being consulted (what is next?)
Verdict from Students, Staff and IT IT SERVICES: Love it Price, ease of management STUDENTS: Love it Familiarity, storage space, longevity STAFF: Love it (by and large) Storage space, access, freedom
Some Concluding Thoughts Usage currently limited in scope Usage in Australian universities will increase Records Management needs to be proactive Things are slowly improving, but there are a lot of unknowns to deal with.
Good Luck ! Questions?
Jan Askhoj Senior Records Consultant PHONE: 9919 5345 EMAIL: [email_address] CONTACT DETAILS

More Related Content

Records in the cloud - Some Turbulence Expected

  • 1. Jan Askhoj 17 November 2011 RECORDS IN THE CLOUD (Some Turbulence Expected)
  • 3. What its all about On-demand self-service Broad network access Rapid elasticity National Institute of Standards and Technology: The NIST Definition of Cloud Computing Resource pooling Measured service
  • 4. Different kinds of service Software as a Service (SaaS) Platform as a Service (PaaS) Infrastructure as a Service (IaaS) National Institute of Standards and Technology: The NIST Definition of Cloud Computing
  • 5. Cheap No large up-front expenses Pay for use (or flat-rate) Why Cloud Computing is so Great Cost
  • 6. Why You Should Worry Cost The vendor has your data (a powerful bargaining tool) Migrating is expensive (and relies on vendor)
  • 7. Why Cloud Computing is so Great Speed of Deployment Anyone with a credit card can sign up No need to involve local IT (or anyone else) Instant: No software deployment/upgrade needed
  • 8. Why You Should Worry Speed of Deployment Anyone with a credit card can sign up No need to involve local IT (or anyone else) Impulse and Submarine implementations: Who manages the data now and in future ?
  • 9. Why Cloud Computing is so Great Security Distributed, highly secure data-centres Compliance with ISO and other key industry standards Reduced data leakage
  • 10. Why You Should Worry Security 100% reliability on the service provider Cloud providers have failed in the past Vendor lock-in is a worry Bigger targets are more visible
  • 11. Why Cloud Computing is so Great Privacy Most vendors have privacy policies in place Some vendors offer access logs Encryption
  • 12. Why You Should Worry Privacy * Helen Versey - Victoria State Privacy Commissioner High degree of trust Offshore cloud privacy may be impossible * Different privacy and data protection laws International Student concerns
  • 13. Why Cloud Computing is so Great Legal and Compliance Transfer of responsibility to vendor? Improvements expected as service providers and legal frameworks mature
  • 14. Why You Should Worry Legal and Compliance Auditing and security obligations Data protection and access Meeting business obligations Service quality assurance and vendor penalties Contract termination
  • 15. The Word on the Street
  • 16. What is being used Gmail: 2 Universities (Students & Staff and Students) Google for Education: 2 Universities (Students & Staff and Students) Microsoft Live & Live@edu: 2 Universities (Students & Staff and Students)
  • 17. Was the Records Management Area Consulted? Very little, if at all
  • 18. Major Concerns Not knowing where the data is stored Not complying with state and federal legislation Cloud solutions ending up as an uncontrollable mess Not being consulted (what is next?)
  • 19. Verdict from Students, Staff and IT IT SERVICES: Love it Price, ease of management STUDENTS: Love it Familiarity, storage space, longevity STAFF: Love it (by and large) Storage space, access, freedom
  • 20. Some Concluding Thoughts Usage currently limited in scope Usage in Australian universities will increase Records Management needs to be proactive Things are slowly improving, but there are a lot of unknowns to deal with.
  • 21. Good Luck ! Questions?
  • 22. Jan Askhoj Senior Records Consultant PHONE: 9919 5345 EMAIL: [email_address] CONTACT DETAILS

Editor's Notes

  • #3: Big business: Reported that the cloud computing market will grow to more than $150 billion in 2013
  • #13: Privacy Act (2000)