Steven Lapointe volunteered for the Niagara Sport Commission at the 2011 IIHF Buffalo World Juniors hockey tournament. The letter from Scott McRoberts, Executive Director of the Niagara Sport Commission, recommends Steven for his excellent customer service, dedication, initiative, and professionalism as an information services representative throughout the tournament. Steven's bilingualism was also an asset, as he was able to effectively communicate with French-Canadian visitors using his French language skills. McRoberts believes Steven would be a valuable addition to any prospective employer.