Alex Medina is being recommended for employment by his former manager at Black Hills Energy Customer Service Center. The manager highlights that Alex demonstrated excellent customer service and learning abilities in his role as a Customer Service Associate. He quickly took on critical job functions and impressed with his work ethic, friendly personality, and ability to work well under pressure. The manager gives Alex their highest recommendation and believes he will be an asset for any position he qualifies for due to his strong customer service skills, thoroughness, and helpful nature.