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Reference Maura Noone Northamptonshire CC

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Mark Hourston

Mark Hourston joined Northamptonshire County Council to lead programs redesigning older persons' services and adult social care assessments. He delivered on expectations by quickly picking up the work, achieving outputs and outcomes, and designing an new operating model. He had excellent stakeholder management and communication skills, building relationships through a personable approach and treating all with consideration. References highly recommend him due to his knowledge, interpersonal skills, ability to challenge appropriately, and integrating well into the team culture.

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Reference forMarkHourston – NorthamptonshireCountyCouncil December2016 CANDIDATE:MARK HOURSTON CLIENT: NORTHAMPTONSHIRECC CONTACT:MAURA NOONEPOSITION:ASSISTANTDIRECTOR- ASC 1) What was the focusof the role and whatwere youlookingforthe candidate todeliver?Mark initiallyjoinedtoleadonthe BCF Programme andlatermovedontothe OlderPersonsService RedesignProgramme whichrequiredhimtodesignandimplementthe TargetOperatingModel for OlderPerson’sservice,deliverefficienciesandcostsavingsthroughthe implementationof the new TOM andredesignAdultSocial Care assessmentprocess.ThisrequiredMarktowork veryclosely withHealthotherpartnerorganisationsandbuildstrongrelationshipswithall. 2) Did theydelivertoyourexpectations?Yeshe absolutelydid.Ididn’twanttolethimgo and was keentokeephimforan additional fewmonthsbutthe budgetspressurepreventedme frombeing able to dothat. Mark wasable to pickthingsup veryquickly andgetthe jobdone in termsof achievingoutputsandoutcomes,soonthat basisIwouldlove toworkwithhimagain. 3) How wouldyoudescribe theirstakeholdermanagementandcommunicationskills?He was excellentatmanagingstakeholdersdue tohisverystrongcommunicationsskills.He hasa very personable andamiable approachandisable tochallenge andaskdifficultquestionswithoutever appearingthreateningoraggressive.Markwasable to buildrelationshipswithpeopleatall levels because of hisowncomfortand confidence inhimself andtreatall inthe same considerable manner.The team,colleagues,managementandthe partnerorganisationsall enjoyedworkingwith him. 4) Please describe whatyoufeelthe candidate’score strengthsare? Knowledgeof ASC,hisinterpersonal,communicationsskillsaswell ashisabilitytochallenge andask the right questionsatthe righttime andinthe rightway. 5) Did theyintegrate wellintothe team/existingculture? Yes Mark didthisverywell andhe because part of the team veryquickly. 6) Wouldyou re-employhim?Iwouldabsolutelyre-employhimandhighlyrecommendhimtothe future employers! 7) Dated of Employment:January2016 – December2016

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Reference Maura Noone Northamptonshire CC

  • 1. Reference forMarkHourston – NorthamptonshireCountyCouncil December2016 CANDIDATE:MARK HOURSTON CLIENT: NORTHAMPTONSHIRECC CONTACT:MAURA NOONEPOSITION:ASSISTANTDIRECTOR- ASC 1) What was the focusof the role and whatwere youlookingforthe candidate todeliver?Mark initiallyjoinedtoleadonthe BCF Programme andlatermovedontothe OlderPersonsService RedesignProgramme whichrequiredhimtodesignandimplementthe TargetOperatingModel for OlderPerson’sservice,deliverefficienciesandcostsavingsthroughthe implementationof the new TOM andredesignAdultSocial Care assessmentprocess.ThisrequiredMarktowork veryclosely withHealthotherpartnerorganisationsandbuildstrongrelationshipswithall. 2) Did theydelivertoyourexpectations?Yeshe absolutelydid.Ididn’twanttolethimgo and was keentokeephimforan additional fewmonthsbutthe budgetspressurepreventedme frombeing able to dothat. Mark wasable to pickthingsup veryquickly andgetthe jobdone in termsof achievingoutputsandoutcomes,soonthat basisIwouldlove toworkwithhimagain. 3) How wouldyoudescribe theirstakeholdermanagementandcommunicationskills?He was excellentatmanagingstakeholdersdue tohisverystrongcommunicationsskills.He hasa very personable andamiable approachandisable tochallenge andaskdifficultquestionswithoutever appearingthreateningoraggressive.Markwasable to buildrelationshipswithpeopleatall levels because of hisowncomfortand confidence inhimself andtreatall inthe same considerable manner.The team,colleagues,managementandthe partnerorganisationsall enjoyedworkingwith him. 4) Please describe whatyoufeelthe candidate’score strengthsare? Knowledgeof ASC,hisinterpersonal,communicationsskillsaswell ashisabilitytochallenge andask the right questionsatthe righttime andinthe rightway. 5) Did theyintegrate wellintothe team/existingculture? Yes Mark didthisverywell andhe because part of the team veryquickly. 6) Wouldyou re-employhim?Iwouldabsolutelyre-employhimandhighlyrecommendhimtothe future employers! 7) Dated of Employment:January2016 – December2016