際際滷

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Three key learnings
1. The Empathy Map is brilliant way structuring interviews
and presenting them in a way that shows the needs of
the stakeholder.
2. Simple ideation technique of forcing a quota of ideas,
using artificial constraints actually results in more and
creative ideas.
3. Early prototyping is a great way to refine ideas and your
empathy map.
The process and levels of optimism and perceived understanding of
the topic
Level of optimism Perceived understanding
Reflection assignment
Applying Design Thinking to my job
When/where to use it
 Start small
 Social settings
 Training design
 Initial stakeholder engagement in
project initiation
 In meetings  ask the idea
generation questions (how would
a five year old solve it)
 Prototype everything
 After prototyping, go back to
empathy map to test
How to use it
 Empathy map stakeholder
engagements
 Show people the empathy map to
capture their requirements
 Use the idea generation tools when
in solution mode
 Keep solutions away from problem
statements
 Keep thinking what we could
prototype early to learn as we go

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Reflection assignment

  • 1. Three key learnings 1. The Empathy Map is brilliant way structuring interviews and presenting them in a way that shows the needs of the stakeholder. 2. Simple ideation technique of forcing a quota of ideas, using artificial constraints actually results in more and creative ideas. 3. Early prototyping is a great way to refine ideas and your empathy map.
  • 2. The process and levels of optimism and perceived understanding of the topic Level of optimism Perceived understanding
  • 4. Applying Design Thinking to my job When/where to use it Start small Social settings Training design Initial stakeholder engagement in project initiation In meetings ask the idea generation questions (how would a five year old solve it) Prototype everything After prototyping, go back to empathy map to test How to use it Empathy map stakeholder engagements Show people the empathy map to capture their requirements Use the idea generation tools when in solution mode Keep solutions away from problem statements Keep thinking what we could prototype early to learn as we go