Three key learnings from applying design thinking: 1) The Empathy Map is an effective way to structure interviews and understand stakeholder needs. 2) Forcing a quota of ideas using constraints can result in more creative solutions. 3) Early prototyping helps refine ideas and test empathy. The document also provides suggestions on when and how to use design thinking techniques in various settings like meetings, training, and project initiation through tools like empathy mapping, idea generation, and early prototyping.
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Reflection assignment
1. Three key learnings
1. The Empathy Map is brilliant way structuring interviews
and presenting them in a way that shows the needs of
the stakeholder.
2. Simple ideation technique of forcing a quota of ideas,
using artificial constraints actually results in more and
creative ideas.
3. Early prototyping is a great way to refine ideas and your
empathy map.
2. The process and levels of optimism and perceived understanding of
the topic
Level of optimism Perceived understanding
4. Applying Design Thinking to my job
When/where to use it
Start small
Social settings
Training design
Initial stakeholder engagement in
project initiation
In meetings ask the idea
generation questions (how would
a five year old solve it)
Prototype everything
After prototyping, go back to
empathy map to test
How to use it
Empathy map stakeholder
engagements
Show people the empathy map to
capture their requirements
Use the idea generation tools when
in solution mode
Keep solutions away from problem
statements
Keep thinking what we could
prototype early to learn as we go