Alice has a 7 day returns policy for unused goods purchased with the original receipt. For damaged goods within 6 months, Alice will assess the cause of damage and discuss repair costs with the customer, who may need to cover return shipping for assessment. Alice aims to keep repair costs low and will refund return shipping if they cover repair costs. The document also provides information for Citizens Advice, the official consumer protection organization.
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Repair policy
1. Alice
Silkhouse Court
7th Floor, Tithebarn Street, Liverpool, L2 2LZ
T 0844 504 4550
customerservice@alice.gb.com
www.alice.gb.com
REPAIR POLICY
Sales of Goods Act
Returns policy - If you change your mind about your purchase,
please return the unused goods to us with the original till receipt
within 7 days and we will offer you an exchange or a credit note.
This does not affect your usual consumer rights, including your
right to claim a refund, replacement, repair and/or compensation
where the goods are faulty or misdescribed. In the case of Goods
which are made and supplied to your speci铿乧ation or which have
been personalised for you, you will not have the right to cancel the
Contract.
Repair policy - If any damage occurs to your product, within the
铿乺st six months of your purchase, the person who covers the cost
of the repair will depend on the cause of the damage, whether this
is due to a manufacturing fault or customer misuse. In any event
of damage, we would require you to return the item to us, for as-
sessment by our our manufacturers. We would then discuss with
you the outcome of the assessment and cause of damage and
costs involved, before any work was completed. We would require
you to cover all costs in returning the item to us for assessment.
This would be refunded if we are able to cover the costs of the re-
pair.
2. We endevour to keep any repair jobs to a minimum and low
cost.
Please visit
http://www.direct.gov.uk/en/Governmentcitizensandrights/Consum
errights/DG_182935
Citizens Advice
Citizens Advice is now the of铿乧ial, publicly funded consumer serv-
ice
for England, Scotland and Wales.
Visit the Citizens Advice website using the link below or call 08454
04 05 06 to speak to the Citizen Advice consumer helpline for free
and con铿乨ential information