Repair policy
鈥�
0 likes鈥�115 views
Alice has a 7 day returns policy for unused goods purchased with the original receipt. For damaged goods within 6 months, Alice will assess the cause of damage and discuss repair costs with the customer, who may need to cover return shipping for assessment. Alice aims to keep repair costs low and will refund return shipping if they cover repair costs. The document also provides information for Citizens Advice, the official consumer protection organization.
Repair policy
- 1. Alice Silkhouse Court 7th Floor, Tithebarn Street, Liverpool, L2 2LZ T 0844 504 4550 customerservice@alice.gb.com www.alice.gb.com REPAIR POLICY Sales of Goods Act Returns policy - If you change your mind about your purchase, please return the unused goods to us with the original till receipt within 7 days and we will offer you an exchange or a credit note. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. In the case of Goods which are made and supplied to your speci铿乧ation or which have been personalised for you, you will not have the right to cancel the Contract. Repair policy - If any damage occurs to your product, within the 铿乺st six months of your purchase, the person who covers the cost of the repair will depend on the cause of the damage, whether this is due to a manufacturing fault or customer misuse. In any event of damage, we would require you to return the item to us, for as- sessment by our our manufacturers. We would then discuss with you the outcome of the assessment and cause of damage and costs involved, before any work was completed. We would require you to cover all costs in returning the item to us for assessment. This would be refunded if we are able to cover the costs of the re- pair.
- 2. We endevour to keep any repair jobs to a minimum and low cost. Please visit http://www.direct.gov.uk/en/Governmentcitizensandrights/Consum errights/DG_182935 Citizens Advice Citizens Advice is now the of铿乧ial, publicly funded consumer serv- ice for England, Scotland and Wales. Visit the Citizens Advice website using the link below or call 08454 04 05 06 to speak to the Citizen Advice consumer helpline for free and con铿乨ential information