Repair process-in-sap-cs-customer-service--part-ii
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The document describes the repair process in SAP Customer Service (CS), including settlement of costs to cost centers, delivery of repaired components back to customers, and billing customers if the component is not under warranty. The repair process involves marking service orders as complete, creating deliveries and transfer orders to return repaired goods to customers, and generating billing documents for out-of-warranty repairs. Transactions like KO88, VL02N, and VBFA are used to settle costs, create deliveries, and generate bills respectively.
Repair process-in-sap-cs-customer-service--part-ii
- 1. Generated by Jive on 2014-12-27+01:00 1 SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Posted by Rahul Asai Jul 21, 2012 Taking forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repair process- Settlement Process (to Cost Centre) Delivery if the Repaired Component back to Customer & Billing to customer if the component is not in warranty 3.8 Settlement Process to Cost Centre Now, we settlement of the service order is done in transaction KO88 as below-
- 2. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 2 Click on below-
- 3. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 3 Check the settlement accounting document- We see the controlling document as below which indicates costs are settled to cost centre-
- 4. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 4 3.9 Delivery of Repaired Product to Customer Before, we deliver the repaired product to customer, we need to mark the service order for completion as indicated- You get an option to mark the notification as complete.
- 5. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 5 We check the status in the sales order for delivery creation-
- 6. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 6 Prices for repair services are needed to be put in the pricing condition tab-
- 7. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 7 We create the delivery / Transfer Order as below using transaction code VL02n-
- 8. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 8 Delivery is created as below-
- 9. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 9 Outbound Delivery - 8112000169 Transfer Orders are created as below-
- 10. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 10 We select the processing mode as below-
- 11. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 11 We put the returns delivery number for the bin selection & storage type as 904-
- 12. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 12 We save the transfer order-
- 13. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 13 This can be validated in the document flow as below-
- 14. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 14 We issue the goods from the delivery (Return material is repaired & delivered back to customer)- This can be validated in the document flow-
- 15. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 15 We check the movement type and note that this is non-valuated
- 16. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 16 3.10 Billing (if out of Warranty) We create the billing document with reference to repair sales order- Pricing gets pulled in from the sales order-
- 17. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 17 We save the billing document and note the billing number-
- 18. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 18 This is how we complete the repair process. Please respond back with your comments / or e mail to me at rahulasai@gmail.com in case we can improve this further to help larger audience of SAP Community. 2060 Views Mahesh Madhavan Aug 24, 2014 7:19 AM Really good and easy to understand! Ted Anderson in response to Vishnubhatta Pratap on page 18 Oct 31, 2012 6:32 PM Very helpfull, thanks for sharing. Vishnubhatta Pratap Jul 29, 2012 3:57 PM Really exceptional quality. Vishnubhatta Pratap Jul 29, 2012 3:56 PM Thanks for sharing CO Integrated steps as this is the grey area....typically for settlement. Very informative article & thanks for a good cause to take pain in creating this "Integrated Process Steps". Appreciated Rahul.