Research in council tax
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The document summarizes the process for canceling council tax for full-time students in the UK. It notes that households where everyone is a full-time student do not have to pay council tax, but the cancellation process can be complicated for international students unfamiliar with UK regulations. The proposed service would allow international students to log into an app or website using their university credentials to auto-fill exemption forms, reducing complications. Research through questionnaires and interviews found student interest in such a service to simplify council tax cancellation.
![Questionnaire
Formulate a hypothesis2
? What kind of rogue landlord you have met before?
[Multiple choices]
? If you can choose, which three services you will
choose in this app/ website? [Multiple choices]](https://image.slidesharecdn.com/researchincounciltax-170317165357/85/Research-in-council-tax-6-320.jpg)
![Based on the question 2 in questionnaire,
What kind of rogue landlord you have met before? [Multiple
choices]
Questionnaire](https://image.slidesharecdn.com/researchincounciltax-170317165357/85/Research-in-council-tax-9-320.jpg)
![We have listed three main situations that international student
would normally met and we found that most of the students think that
the landlord they have met were low efficiency to fix the broken
equipment, the other serious issue was the rogue landlord has
deduct the deposit not reasonable. Whats more, their attitude also
bad.
? Based on the above results, we also have the other question to got
further research data.
Q5. If you can choose, which three services you will choose in this
app/website?[multiple choices]
Top 1 Use this app/website as a platform to keep deposit 70
Top2 Cancel council tax 47
Top3 Finding roommates 45
Top4 Second hand recycling centre 31](https://image.slidesharecdn.com/researchincounciltax-170317165357/85/Research-in-council-tax-10-320.jpg)
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Research in council tax
- 1. Research in Cancel Council Tax
- 2. process Star t Define problem Formulate a hypothesis Select a research design Carry out the research Analysis data Key finding 1 6 3 4 5 2
- 3. Background Households where everyones a full-time student dont have to pay Council Tax. If you do get a bill, you can apply for an exemption. To count as a full-time student, your course must: ? last at least 1 year ? involve at least 21 hours study per week If you study for a qualification up to A level and youre under 20, your course must: ? last at least 3 months ? involve at least 12 hours study per week Youll get a Council Tax bill if theres someone in your household whos not a full- time student, but your household might still qualify for a discount. Reference: https://www.gov.uk/council-tax/discounts-for-full-time-students
- 4. According to the UK government, households where everyones a full- time student dont have to pay Council Tax. But you will still get a council tax bill and you need to provided certain documents to cancel it , the cancel process is very complicate and international students are not familiar with the regulation. Base on the questionnaire we have done before, most of the landlord are not willing to give them a hand. Lots of the international students are confused on how to cancel council tax, and thats the reason why we would like to provide this service. Define problem1
- 5. Idea :Cancel Council Tax Target Customer: International student We would like to collaborate with the university in this service, students just need to use their university account to log in the app/website to autofill the information of the council tax exemption form(students will complete their personal information when they enroll), they just need to fulfill the rest of the information such as council account number, roommates information...
- 6. Questionnaire Formulate a hypothesis2 ? What kind of rogue landlord you have met before? [Multiple choices] ? If you can choose, which three services you will choose in this app/ website? [Multiple choices]
- 7. Interview ? Do you think it is very complicate to cancel council tax by yourself? ? It took how many days to you in cancel council tax? ? If there have an app/a website to help you cancel council tax, will you want to try?
- 8. Select a research design3 Secondary data Interview Primary data Questionnaire
- 9. Based on the question 2 in questionnaire, What kind of rogue landlord you have met before? [Multiple choices] Questionnaire
- 10. We have listed three main situations that international student would normally met and we found that most of the students think that the landlord they have met were low efficiency to fix the broken equipment, the other serious issue was the rogue landlord has deduct the deposit not reasonable. Whats more, their attitude also bad. ? Based on the above results, we also have the other question to got further research data. Q5. If you can choose, which three services you will choose in this app/website?[multiple choices] Top 1 Use this app/website as a platform to keep deposit 70 Top2 Cancel council tax 47 Top3 Finding roommates 45 Top4 Second hand recycling centre 31
- 11. Ref: https://www.gov.uk/tenancy-deposit-protection/overview Tenancy deposit protection ? Your landlord must put your deposit in a government-backed tenancy deposit scheme (TDP) if you rent your home on an assured shorthold tenancy that started after 6 April 2007. At the end of your tenancy ? Your landlord must return your deposit within 10 days of you both agreeing how much youll get back. ? If youre in a dispute with your landlord, then your deposit will be protected in the TDP scheme until the issue is sorted out. Controversy Using this app/website as a platform to keep deposit
- 12. Holding deposits Your landlord doesnt have to protect a holding deposit (money you pay to hold a property before an agreement is signed). Once you become a tenant, the holding deposit becomes a deposit, which they must protect. Deposits made by a third party Your landlord must use a TDP scheme even if your deposit is paid by someone else, eg: a rent deposit scheme or your parents. Ref: https://www.gov.uk/tenancy-deposit-protection/overview Controversy Using this app/website as a platform to keep deposit
- 13. Information landlords must give tenants Once your landlord has received your deposit, they have 30 days to tell you: ? the address of the rented property ? how much deposit youve paid ? how the deposit is protected ? the name and contact details of the tenancy deposit protection (TDP) scheme and its dispute resolution service ? their (or the letting agencys) name and contact details ? the name and contact details of any third party thats paid the deposit ? why they would keep some or all of the deposit ? how to apply to get the deposit back ? what to do if you cant get hold of the landlord at the end of theRef: https://www.gov.uk/tenancy-deposit-protection/overview Controversy Using this app/website as a platform to keep deposit
- 14. Solution This service is conflict to the law because there already have a platform to keep tenants deposit. The core problem is that lots of the international students are not familiar with the law in the UK and do not know TDP scheme( normally most of the landlord will conceal TDP scheme), this made the agency and landlord get a chance to deduct the deposit. But we cant have this kind of service after we had meeting with our client Caitlin from Citizens UK, she has pointed out that this issue should be taken seriously and they will focus on this issue later.
- 15. Focus on Cancel Council Tax Interviewee 1 Mark Rao, male He has been study in the UK for 7 years ? He thought that the process of cancel agenda tax is quite complicate and this may spend him lots f time. ? He tried to ignored the council tax bill but the council keep sending him letter. ? He was quite interested in this service and he would like to use this app/website if there have cancel council tax service.
- 16. Focus on Cancel Council Tax Interviewee 2 Julia Yang, female She has been study in the UK for 7 years ? The council was too slow to reply their application, this made her without patient. ? She was under 18 when she first rent house in the UK but still receive the council tax bill, she thought this wasnt make sense. ? She found that the information given is not the same form different council from different parts of London, and the information were ambiguous. ? She thought this service in app/website can help international students save their money and time.
- 17. Focus on Cancel Council Tax Interviewee 3 Han Zheng, male This is the 1st year he study in the UK ? First time rent a flat in the UK and know nothing about council tax. ? He has spent one and half month to cancel council tax this year and thought this was low efficiency. ? The student letter he has provided was missing the home address, the council has dismiss his application and he must spent more time to solve this problem. ? He thought that this service should be very useful and he would like to try it.
- 18. Carry out the research4 International students in the UK Ref: http://institutions.ukcisa.org.uk//Info-for-universities-colleges--schools/Policy- research--statistics/Research--statistics/International-students-in-UK-HE/ According to the data from UKCISA, through 2012-2016 there have more and more international student came to study in the UK. This service will be able to help more international students
- 19. The same type of product App/website that collaborate with University Blackboard mobile learn Google
- 20. The same type of product Example: Google - Loughborough University
- 22. Loughborough Universitys students can use their university username and password to log in Google, it is very convenient to student especially in calendar because they can see their lesson timetable and also can add the events to arrange their free time, this help them well organize their schedule.
- 23. Analysis data5 47% In the primary data research, we found that 47% of the interviewees were interested in the service Cancel Council Tax In the secondary data research, I have interviewed 3 students in Loughborough University London and all of them thought this service is helpful to them and save their time.
- 24. Feasibility of the service Base on the research we have done, we think the service Cancel Council Tax do make sense and it can effectively help international students.
- 25. Relation Chart Collaborate with the university Customer service team Council Key finding6
- 26. While tenants move into a new house/flat, they will receive a letter call council tax bill. Customer Journey Map Council Tax Bill
- 27. ? Choose university name ? Use university username and password to log in the service account. ? This app/website will automatically fill your personal information which you provided to the university. Customer Journey Map Cancel council tax University Username Password Log in
- 28. Customer Journey Map Council Tax Exemption Form Christy Li Flat 405 XX Building, London E00 1XX ABC123456789 REF9876543 Account no Reference no Name and address Sign 16-03-2017 Date 07480123456 Telephone no 123abc@gail.com Email address The qualifying criteria for a full time student are: a. Undertaking a single course of higher or further education at a prescribed educational establishment lasting for at least one academic or calendar year. b. Undertaking study, tuition or work experience for periods of at least 24 weeks in each academic or calendar year. c. Undertaking periods of study, tuition or work experience which together amount in each such academic or calendar year to an average of at eat 21 hours a week*** ? After log in their university account, students can fulfill some information that university doesnt know then click auto generate council tax exemption
- 29. ? Upload this form and this app will apply student letter automatically, university will send the student letter directly to customer service team. Customer service team University Student letter Customer Journey Map
- 30. Customer service team ? The customer service team will double check all information and send them to the council. Customer Journey Map Council Double check
- 31. Customer Journey Map Council Cancel successful This service guarantee to help you cancel council tax successful in an easy, fast way. Customers just need to do it online and it can save more time.