Resident survey
Download as PPTX, PDF0 likes226 views
The survey of residents on West Parade street found mostly positive views of the local hostel, Archway Housing Project. While some acknowledged past issues, most felt the hostel clients now seemed happy and friendly. Residents' feelings about the hostel's impact on safety and trouble varied individually based on experiences, though many noted improvements recently. An open day was suggested to increase residents' awareness of and support for the hostel's work helping vulnerable people gain independence.
Resident survey
- 1. Resident Survey Archway Housing Project by Emily Spencer
- 2. Question One: As residents of West Parade were you aware that there was a hostel on the street? The fact that 100% of residents were aware that there was a hostel on the Feedback street can indicate a good thing or a 0% bad. It could be good if all residents knew about the hostel because of positive Yes reasons, however all residents could No be aware of the hostel as a result of 100% occurrences in the past.
- 3. Question Two: How do you feel about this hostel? Indifferent Happy to hear it is here If the clients are good and residents As long as it stays as it is and neighbours and clients are positive Absolutely fine about their experience of support from the Doesnt seem a very appropriate hostel location This is positive overall Positive Quite happy with the arrangement Provides a useful service Very supportive of it Fine No problems at all now, in the past on Ok occasion some problems with No opinion noise, music etc.. Good for somewhere for young girls to Very positive residents are friendly and go staff seem to do a good job, good
- 4. Question Two: Response's from question two are varied; however mostly positive. Residents have suggested that there has been trouble in the past but little now. Some residents have said they do not think the hostel is a very appropriate location whereas others have said they are very supportive. To make a conclusion of the feedback from question two I would say that the feelings vary from each resident and their own experiences with clients and staff of the hostel. Some residents have been living on the street for years and will have seen the varying residents whereas some have been here not as long and may not have seen or heard as much as others.
- 5. Question Three: Do you feel the clients are happy and friendly? Other Feedback 16% With changing Yes 21% No clients dont always 5% 58% Sometimes know Other Havent met anybody Varies with clients The highest percentage of feedback on question three is sometimes. This indicates that the residents of West Parade have had varied encounters with clients of Archway Housing Project. It also indicates that it depends on which individual they came across as one resident said varies with clients. To conclude an answer from question three I would say that residents are not always aware of who lives within the hostel but most agree clients are happy and friendly however depending on the client.
- 6. Question Four: Do you feel that because there is a hostel on the street theres likely to be more trouble? Other Feedback 11% Possibly when boys Yes from hostels were 45% visiting No 44% Other There has been trouble in the past which effected residents. The highest percentage of results for question four is not haspositive as Recently it so not been the rest as it indicates residents believe as a result of the hostel there is an issue likely to be more trouble. However it is closely followed by no, which is a positive sign as nearly half of residents believe the hostel doesnt have a negative impact on the streets crime. Some residents have claimed there was trouble in the past but recently there hasnt been an issue. To make a conclusion on this feedback I would say residents believe it is possible for the street to have more trouble as a result of the hostel but
- 7. Question Five: If yes to the previous question why is this? It is occasionally noisy at night which I attribute to the hostels residents and their friends Seen police cars couple of times to pick up hostel residents Some of the people Friends of hostel dont look very trustworthy There has been the odd altercation on the street over the years last couple of years All seems quieter now the boys hostel around the corner has closed There were problems in the past but none in recent years Depends on the clients and hostel management and visitors to clients Has closure of male hostel made a difference? It has attracted young men hanging around in the street Because that has happened in the past Past events but no problems for a long time now Its my experience that the occasional residents can be difficult; for example several of them were unpleasant to my daughters
- 8. Question Five: If yes to the previous question why is this? The feedback from question five is varied. Some residents said theres noise disturbances occasionally but some attribute this to client visitors and boys from St Edmunds Hostel which has recently closed down and improved the situation. Once again residents have said there has been disturbances in the past but none in recent years. One resident claims that some clients were rude to her daughters but said that it is only the occasional resident. To draw a conclusion from the feedback I would say some residents have had trouble with some of the clients in the past, including clients from other hostels, however in recent years there has not been as much trouble and i attribute that to the fact there are new clients within Archway Housing Project and they have also included a night worker therefore the hostel is staffed 24/7.
- 9. Question Six: Do you think the hostel is a success to their clients? I have no way of knowing this Seems to work well Not sure I dont know enough about how I dont really know I hope it is clients benefit from hostel Yes Hopefully Dont know Yes No knowledge one way or As far as I know, yes and we another certainly hope so Yes I believe so As far as I know yes Yes as far as I can tell I hope so Feedback from question six indicates that most residents are not aware of the work Archway Housing Project conducts therefore are not aware if it is successful. However many have commented that they hope so which is a positive thing.
- 10. Question Seven: As a community are you aware of the work that takes place in the hostel? Feedback Feedback suggests that over half of the residents that 47% Yes completed the survey are 53% aware of the work that takes No place within the hostel. However there is still a high percentage of residents that are unaware. I have suggested to staff at Archway Housing Project that they have an open day just to make residents aware of the work that takes place and hopefully show that Archway is a
- 11. Question Eight: If yes, how much do you know? A lot I think, aims and objectives, staffing, client group Very limited knowledge I know nothing about their work As well as providing accommodation for young women it provides training in life skills and help with future planning/education/job search. Run by Stonham I believe it acts as a half way house to living independently Not very much supporting clients to become independent in the future in supported environment Vulnerable young women supported to live independently It is a half way house that supports clients, attempts to find housing and employment probably enough because Vicky usually attends our residents A.G.M and briefs us I know they help girls with everyday living skills
- 12. Question Eight: If yes, how much do you know? From the feedback from question eight I can see again that residents are not all aware of the work that goes on at Archway Housing Project. Some residents are aware as the manager Vicky Ethridge occasionally attends their resident meeting and briefs them. After suggesting Archway have an open evening staff have asked all clients if they would be interested, some clients have agreed and plans are being made. To make a conclusion of question eight I would say most residents are not aware of the work that happens within Archway Housing Project and this may be causing some of the negative image society has on hostels. I think if residents were aware of the work staff do and met the clients perhaps they could see that hostels are a necessity to individuals.
- 13. Question Nine: If you were not aware that there was a hostel on the street prior to moving in, would it have affected your decision had you of been told? No its a nice street and if there had been serious problems Id probably have heard We were aware there was a hostel in the street before we brought our house No, we support community action and understand the need for hostels We were aware Yes, would have wanted to know more about clients and hostels from visiting residents and information from hostel management No, properly run with warden on site, hostel should not cause a problem Yes possibly, due to the potential devaluation in the area if troublesome No No, the fact that theres a hostel on the road doesnt stop it being a nice place to live
- 14. Question Nine: If you were not aware that there was a hostel on the street prior to moving in, would it have affected your decision had you of been told? Results from question nine indicate that most residents prior to moving in would not have been affected by the knowledge of the hostel. This is positive as it shows not all of society hold a perception of hostels. Only one resident said it may have had an affect but most residents said they support the hostel and understand the need for housing such as Archway. To conclude the feedback from question nine is positive, many residents support the hostel and do not think it is a problem as there is now a night worker.
- 15. Question Ten: How safe to you feel in this neighbourhood as a result of this hostel? Extremely safe the vast majority of the residents present no threat Very safe - the hostel causes us no threat I am not sure what you mean Very safe we have noticed no problems in recent years Doesnt affect my feelings of safety Moderately safe as safe as you can feel anywhere Safety in the street dependent on all residents and their visitors Extremely safe Extremely safe the hostel is no threat and we support all our neighbours regardless of their circumstances Very safe Very safe the hostel used to be noisier and lots of noisy boys would come up to it going very fast on bikes and in cars. Doesnt seem to happen now which is good
- 16. Question Ten: How safe to you feel in this neighbourhood as a result of this hostel? Feedback for question ten is 100% positive. Not one resident feels unsafe as a result of the hostel, many have said they feel extremely safe. One resident said that the safety of the neighbourhood depends on all residents and not just the hostel, another said the hostel posts no threat. This is good as the residents of West Parade do not feel the hostel is dangerous. One resident said that the hostel used to be a lot more noisier and has boys hanging around all the time but it doesnt seem to happen now which is probably a result of different clients and the boys hostel moving. To conclude, this feedback is extremely positive as no residents feel threatened by the hostel and that the hostel has no affect on them. This is good for the hostels image as it emphasises that not all the clients are troublesome.