Responding to Selection Criteria
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To gain the edge in complex job application processes is a science. To move smoothly to interview applicants must nail their response to selection criteria. Director of Harvest Recruitment presented on this topic at the Geelong Jobs Fair today.
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Responding to Selection Criteria
- 1. . Gaining the Edge in Complex Application Processes Presented by Maree Herath 25 July 2016
- 2. Harvest Recruitment Harvest Human Resources Harvest Human Resources ? Recruitment Services ? Permanent, Part- time, Temporary, Casuals ? Diverse Industries ? HR Compliance ? Systems ? Document Management ? HR Templates ? Employee Engagement ? Career Coaching ? Resume Writing ? Interview Skills Workshops Established out of Geelong in 2009, and founded on 20 years’ international recruitment and HR expertise, Harvest is a one stop shop for your recruitment, job-search and human resource management needs.
- 3. When applying for jobs… ? Do you see a great company and opportunity but don’t know where to start? ? Are you getting bogged down with Selection Criteria? ? Is it giving you a headache?
- 4. ? Straight forward ? Just follow the instructions ? I’ll pull out a similar application I did recently How hard can it be?
- 5. Maree Herath Director, Harvest Recruitment and Harvest Human Resources Tel 1300 363 128 maree.herath@harvesthr.com.au Maree works with clients who are struggling when it comes to recruitment, employment or HR management. Maree launched Harvest’s Careers Division in 2012 aimed at helping job- seekers and career shifters pursue and attain their career of choice. Career Coaching, Resume Writing and Interview Skills Workshops are offered on a one-on-one basis that are specifically tailored to client’s needs and to maximise success. HarvestHR is excited to launch its first Book Club this August.
- 6. From this session.. Learn ? What it is big employers want ? The most important aspect of your job application ? How to respond with confidence
- 7. A Different Approach to Applying Order of Importance ? Response to Selection Criteria ? Resume ? Cover Letter
- 8. What are Selection Criteria? Job selection criteria are designed to help make the most accurate match between the requirements of a position and the skills of an applicant. http://www.careers.vic.gov.au/vacancies/key-selection-criteria Selection criteria are the specific skills, knowledge and experience needed to undertake the duties of a job successfully. Job applicants are assessed how they fit against the selection criteria to determine their suitability. http://www.deakin.edu.au/students/career- education/finding-jobs-and-applications/selection-criteria
- 9. Selection Criteria Examples ? Excellent verbal and written skills and sound interpersonal skills. ? The ability to achieve positive work outcomes ? Demonstrated skills in office management. ? Solid analytical skills and attention to detail. ? Experience in change management. ? A strong customer focus together with demonstrated customer service skills. ? Demonstrated computer literacy skills, including the ability to use spreadsheets, databases and word processing applications – example one. ? The demonstrated ability to be flexible, to use initiative, and a sound work ethic. http://www.selection-criteria.com.au/selectioncriteriaexposedcontentsV3.shtml
- 10. How to respond to Selection Criteria ? Narrative ? Consider how you would respond to the question if asked at interview? ? Use the STAR technique
- 11. Must Haves… ? Address the criteria ? Consider an example (the situation where the criteria was displayed) ? Ensure they are real, relevant and recent
- 12. Must Haves... ? Demonstrate competence (your approach, what activity or tasks you performed, who you involved and how, the steps taken) ? Results (what you have achieved, the benefit to the team/division/company)
- 13. Do Not… ? Use Hypotheticals ? Assume reader has read resume ? Be vague ? Respond at a different level (too senior or too junior) ? Use one word/line answers ? Reference another document or response to an earlier question ? Go off track
- 14. Some Examples ? Sound oral and communication skills My work experience at Readers’ Bookstore meant that I developed and applied skills in these areas. I was dealing regularly with customers, suppliers and staff in person and over the phone. One of my duties was to field customer enquiries, which utilised all my communication skills. Dealing with a customer request to order a book involved talking to the supplier over the phone, entering the book and customer’s information into the computer database, ordering the book and recontacting the customer when the book arrived. Further to this, I clearly and concisely documented this information in our filing system for the benefit of other staff. Using clear communication, in oral and written forms, I ensured a good relationship with our suppliers was maintained and provided efficient and effective customer service. As a result of this, my manager commended my communication skills at my performance appraisal, and I was delegated to the task of staff trainer. http://www.careerfaqs.com.au/careers/resumes-and-cover-letters-tips/selection-criteria-sample-sound-oral-and-written- communication-skills
- 15. Some Examples ? Demonstrated client service focus and experience in a client service environment The response to this selection criterion is modelled on the STAR approach. For the last four years I have been working as a customer service officer in the finance industry. My job involves direct customer contact on a continuous basis and I am often the first point of contact for customers. I am proactive in my relationship with customers and have established a loyal customer base in my local community. This involves a regular calling program to discuss any needs they may have and ongoing face-to-face contact. I am required to determine customer needs and provide solutions. For example, an elderly customer enquired about her bank account as she felt that there was a discrepancy in the balance. After having a conversation with her in the privacy of my office, I discovered that what was really concerning her was the amount of her last pension payment. As she was not comfortable contacting Centrelink, I did so on her behalf and we were able to clarify the issue and resolve her confusion.
- 16. ? Demonstrated client service focus and experience in a client service environment…cont’d ..She was most appreciative of my help and left my office with her problem solved. I am passionate and committed to providing excellent customer service and undertake regular training in customer feedback, customer relations and conflict resolution as provided by my employer. I am confident in handling any situation that may arise. http://www.careerfaqs.com.au/careers/resumes-and-cover-letters-tips/selection-criteria-sample-demonstrated- client-service-focus-and-experience-in-a-client-service-environment
- 17. ? Make your application compelling to take you to interview ? Tailor your response to Selection Criteria ? Answer as you would an interview question ? Use recent, relevant examples ? Use the STAR technique ? Gain feedback Make Sure You’re Included
- 18. Jobs Fair Offer Free half hour consultation with Harvest Recruitment or Harvest Human Resources..Sign up if interested! THANKYOU Tel: 1300 363 128 www.harvesthr.com.au maree.herath@harvesthr.com.au