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Responsible Tech Intro

Alexander Steinhart
Alexander Steinhart

A brief introduction to Responsible Tech given to the United Nations Emerging Technology Team (ETT) of the Office of Information and Communications Technology (OICT) and guests.

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息 2023 Thoughtworks Alexander Steinhart | @quanders 1 A brief introduction to Responsible Tech Alexander Steinhart May 23rd, 2023
息 2023 Thoughtworks Alexander Steinhart | @quanders 2 1 2 Why do we talk about Responsible tech?
息 2023 Thoughtworks Alexander Steinhart | @quanders Society and technology Society and Individual Society and Individual Society and Individual Supporting role Tech@Core Tech Tech Tech Society and Tech 3rd Industrial Revolution information as a resource 4th Industrial Revolution technology at the heart of value Technology is at the core of society - and we technologists have great power
息 2023 Thoughtworks Alexander Steinhart | @quanders Ending the myth of Tech solutionism "Technology is neither good nor bad; nor is it neutral." ~Melvin Kranzberg The social impacts of technology have widely shown the need of abandoning the myth of tech neutrality and tech solutionism and analysing tech as a social construction that reflects all the complex dynamics that shape our society (sexism, racism, class struggle, colonization, xenophobia). Evgeny Morozov
息 2023 Thoughtworks Alexander Steinhart | @quanders Little things can have far-reaching consequences 5
息 2023 Thoughtworks Alexander Steinhart | @quanders 6
息 2023 Thoughtworks Alexander Steinhart | @quanders 7 Environmental challenge
息 2023 Thoughtworks Alexander Steinhart | @quanders The need for systemic thinking 8 Take people and planet into account 3 Nested Dependencies Model Adapted from Peter Senge et al, The Necessary Revolution Environment (Planet) Society (People) Economy (Profit)
息 2023 Thoughtworks Alexander Steinhart | @quanders Value 9 How do we find value? Innovation Desirability (human) Viability (business) Feasibility (technical)
息 2023 Thoughtworks Alexander Steinhart | @quanders Value 10 How do we find value today? Sustainable Innovation Desirability (human) Viability (business) Feasibility (technical) Responsibility (individual, society, environment) Further reading: Moving beyond financial value, Design Council, 2020
息 2023 Thoughtworks Alexander Steinhart | @quanders What is Responsible tech? 11 2
息 2023 Thoughtworks Alexander Steinhart | @quanders VALUES AND ANTICIPATION (CONSEQUENCE CHECKING) SUSTAINABILITY 12 12 ETHICS & DATA (BIAS IN AI, DATA GOVERNANCE, RESPONSIBLE AI...) SECURITY ACCESSIBILITY AND INCLUSIVE DESIGN PRIVACY GREEN TECH Responsible tech areas we come across frequently DEI (Workforce) Source: Responsible tech research 2022 CSR
息 2023 Thoughtworks Alexander Steinhart | @quanders Responsible tech is a mindset To continuously consider values, unintended consequences and negative impacts of tech in order to actively reduce risk and harm. And to capitalize on opportunities. 13 13 息 2021 Thoughtworks Anticipation Values & Principles Responsible Culture Values & Principles The three puzzle pieces simplify addressing all RT areas.
息 2023 Thoughtworks Alexander Steinhart | @quanders How do we apply it? 14 3
息 2023 Thoughtworks Alexander Steinhart | @quanders 15 Anticipation Anticipation Values & Principles Responsible Culture Values & Principles
息 2023 Thoughtworks Alexander Steinhart | @quanders Were great problem solvers 16 Problem Solution
息 2023 Thoughtworks Alexander Steinhart | @quanders 17 Intended consequences Unintended consequences increases carbon footprint excludes certain groups decreases trust promotes addiction tricks into consent increases efficiency social polarization new markets better usability Solution but were also great problem creators imbalance with partners
息 2023 Thoughtworks Alexander Steinhart | @quanders Capitalize 18 Mitigate Decide Anticipate Responsible Innovation Process: Anticipate What might be intended and unintended consequences of this*? *vision, strategy, product, feature, design, implementation a.o. Cennydd Bowles; DotEveryone
息 2023 Thoughtworks Alexander Steinhart | @quanders Anticipate: Prompts help you to think beyond 19 Prompts provided by Artefact Group's Tarot Cards of Tech
息 2023 Thoughtworks Alexander Steinhart | @quanders Anticipate: Prompts help you to think beyond 20 Prompts provided by Omidyar Network's Ethical Explorer
息 2023 Thoughtworks Alexander Steinhart | @quanders Things you might find 21 Intended Consequences Unintended Consequences Sales Tool Reduce stress and confusion by multiple tools and offer one source instead Salesperson may feel they are taken more seriously by the effort that went into creating a better tool Supporting the sales person with "expert" functionality might decrease the transparency for customers No gender-neutral language women might feel excluded when they see the UI. E-Commerce Partner Tool Partners can offer better service to their customers Exclusion of partners due to partner size as they are small Examples (next to security, privacy, carbon footprint awareness)
息 2023 Thoughtworks Alexander Steinhart | @quanders 22 Values & Principles Anticipation Values & Principles Responsible Culture Values & Principles
息 2023 Thoughtworks Alexander Steinhart | @quanders 23 23 Carbon Dashboard Example principle: We will not knowingly misrepresent data We involve those that own the data We thoroughly check our calculations We are transparent at how we come up with figures 1. Identify probable risk zones 2. Imagine the worst-case scenario 3. Use these scenarios to create a set of principles for the team Example: Anticipation to principles
息 2023 Thoughtworks Alexander Steinhart | @quanders Many ways to your values and principles Methodology: Value Sensitive design, Value-based Engineering (VbE), 24 Anticipation: Explore risk areas and drive guardrails from it Company values Get started with one or two values today Further reading: Friedman, Batya; Hendry, David G. (2019). Value Sensitive Design: Shaping Technology with Moral Imagination. MIT Press. IEEE 7000-2021 IEEE Standard Model Process for Addressing Ethical Concerns During System Design Moral values: e.g. human rights, environmental sustainability multiple values, with a focus on ethics and morality; explicit and integrated some values explicit no values explicit Fluency high low
息 2023 Thoughtworks Alexander Steinhart | @quanders 25 Responsible culture Anticipation Values & Principles Responsible Culture Values & Principles
息 2023 Thoughtworks Alexander Steinhart | @quanders Your own ethics and journey Diversity, Equity & Inclusion (DEI) Save space and continuous learning Conversation on power dynamics How you work with others and honor expertise 26 Responsible culture 26 息 2022 Thoughtworks Culture sets the foundation, complements, and extends
息 2023 Thoughtworks Alexander Steinhart | @quanders The Responsible Tech Playbook 27 A guide to the tools and practices that help businesses and organisations make better technology decisions.
息 2023 Thoughtworks Alexander Steinhart | @quanders Recap 1 2 3 With technology rapidly evolving at the core of society, its increasingly important to choose and build tech solutions responsibly (for people, planet and business). Responsible tech is a mindset (based on a responsible culture) to continuously consider values, unintended consequences and negative impacts of tech in order to actively reduce risk and harm. And to capitalize on opportunities. You can apply this thinking today by starting discussions with your team on anticipation, values and principles, and culture. And by using tools like the Ethical Explorer (and many more in our playbook). 28
息 2023 Thoughtworks Alexander Steinhart | @quanders Alexander Steinhart asteinhart@thoughtworks.com @quanders 29

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Responsible Tech Intro

  • 1. 息 2023 Thoughtworks Alexander Steinhart | @quanders 1 A brief introduction to Responsible Tech Alexander Steinhart May 23rd, 2023
  • 2. 息 2023 Thoughtworks Alexander Steinhart | @quanders 2 1 2 Why do we talk about Responsible tech?
  • 3. 息 2023 Thoughtworks Alexander Steinhart | @quanders Society and technology Society and Individual Society and Individual Society and Individual Supporting role Tech@Core Tech Tech Tech Society and Tech 3rd Industrial Revolution information as a resource 4th Industrial Revolution technology at the heart of value Technology is at the core of society - and we technologists have great power
  • 4. 息 2023 Thoughtworks Alexander Steinhart | @quanders Ending the myth of Tech solutionism "Technology is neither good nor bad; nor is it neutral." ~Melvin Kranzberg The social impacts of technology have widely shown the need of abandoning the myth of tech neutrality and tech solutionism and analysing tech as a social construction that reflects all the complex dynamics that shape our society (sexism, racism, class struggle, colonization, xenophobia). Evgeny Morozov
  • 5. 息 2023 Thoughtworks Alexander Steinhart | @quanders Little things can have far-reaching consequences 5
  • 6. 息 2023 Thoughtworks Alexander Steinhart | @quanders 6
  • 7. 息 2023 Thoughtworks Alexander Steinhart | @quanders 7 Environmental challenge
  • 8. 息 2023 Thoughtworks Alexander Steinhart | @quanders The need for systemic thinking 8 Take people and planet into account 3 Nested Dependencies Model Adapted from Peter Senge et al, The Necessary Revolution Environment (Planet) Society (People) Economy (Profit)
  • 9. 息 2023 Thoughtworks Alexander Steinhart | @quanders Value 9 How do we find value? Innovation Desirability (human) Viability (business) Feasibility (technical)
  • 10. 息 2023 Thoughtworks Alexander Steinhart | @quanders Value 10 How do we find value today? Sustainable Innovation Desirability (human) Viability (business) Feasibility (technical) Responsibility (individual, society, environment) Further reading: Moving beyond financial value, Design Council, 2020
  • 11. 息 2023 Thoughtworks Alexander Steinhart | @quanders What is Responsible tech? 11 2
  • 12. 息 2023 Thoughtworks Alexander Steinhart | @quanders VALUES AND ANTICIPATION (CONSEQUENCE CHECKING) SUSTAINABILITY 12 12 ETHICS & DATA (BIAS IN AI, DATA GOVERNANCE, RESPONSIBLE AI...) SECURITY ACCESSIBILITY AND INCLUSIVE DESIGN PRIVACY GREEN TECH Responsible tech areas we come across frequently DEI (Workforce) Source: Responsible tech research 2022 CSR
  • 13. 息 2023 Thoughtworks Alexander Steinhart | @quanders Responsible tech is a mindset To continuously consider values, unintended consequences and negative impacts of tech in order to actively reduce risk and harm. And to capitalize on opportunities. 13 13 息 2021 Thoughtworks Anticipation Values & Principles Responsible Culture Values & Principles The three puzzle pieces simplify addressing all RT areas.
  • 14. 息 2023 Thoughtworks Alexander Steinhart | @quanders How do we apply it? 14 3
  • 15. 息 2023 Thoughtworks Alexander Steinhart | @quanders 15 Anticipation Anticipation Values & Principles Responsible Culture Values & Principles
  • 16. 息 2023 Thoughtworks Alexander Steinhart | @quanders Were great problem solvers 16 Problem Solution
  • 17. 息 2023 Thoughtworks Alexander Steinhart | @quanders 17 Intended consequences Unintended consequences increases carbon footprint excludes certain groups decreases trust promotes addiction tricks into consent increases efficiency social polarization new markets better usability Solution but were also great problem creators imbalance with partners
  • 18. 息 2023 Thoughtworks Alexander Steinhart | @quanders Capitalize 18 Mitigate Decide Anticipate Responsible Innovation Process: Anticipate What might be intended and unintended consequences of this*? *vision, strategy, product, feature, design, implementation a.o. Cennydd Bowles; DotEveryone
  • 19. 息 2023 Thoughtworks Alexander Steinhart | @quanders Anticipate: Prompts help you to think beyond 19 Prompts provided by Artefact Group's Tarot Cards of Tech
  • 20. 息 2023 Thoughtworks Alexander Steinhart | @quanders Anticipate: Prompts help you to think beyond 20 Prompts provided by Omidyar Network's Ethical Explorer
  • 21. 息 2023 Thoughtworks Alexander Steinhart | @quanders Things you might find 21 Intended Consequences Unintended Consequences Sales Tool Reduce stress and confusion by multiple tools and offer one source instead Salesperson may feel they are taken more seriously by the effort that went into creating a better tool Supporting the sales person with "expert" functionality might decrease the transparency for customers No gender-neutral language women might feel excluded when they see the UI. E-Commerce Partner Tool Partners can offer better service to their customers Exclusion of partners due to partner size as they are small Examples (next to security, privacy, carbon footprint awareness)
  • 22. 息 2023 Thoughtworks Alexander Steinhart | @quanders 22 Values & Principles Anticipation Values & Principles Responsible Culture Values & Principles
  • 23. 息 2023 Thoughtworks Alexander Steinhart | @quanders 23 23 Carbon Dashboard Example principle: We will not knowingly misrepresent data We involve those that own the data We thoroughly check our calculations We are transparent at how we come up with figures 1. Identify probable risk zones 2. Imagine the worst-case scenario 3. Use these scenarios to create a set of principles for the team Example: Anticipation to principles
  • 24. 息 2023 Thoughtworks Alexander Steinhart | @quanders Many ways to your values and principles Methodology: Value Sensitive design, Value-based Engineering (VbE), 24 Anticipation: Explore risk areas and drive guardrails from it Company values Get started with one or two values today Further reading: Friedman, Batya; Hendry, David G. (2019). Value Sensitive Design: Shaping Technology with Moral Imagination. MIT Press. IEEE 7000-2021 IEEE Standard Model Process for Addressing Ethical Concerns During System Design Moral values: e.g. human rights, environmental sustainability multiple values, with a focus on ethics and morality; explicit and integrated some values explicit no values explicit Fluency high low
  • 25. 息 2023 Thoughtworks Alexander Steinhart | @quanders 25 Responsible culture Anticipation Values & Principles Responsible Culture Values & Principles
  • 26. 息 2023 Thoughtworks Alexander Steinhart | @quanders Your own ethics and journey Diversity, Equity & Inclusion (DEI) Save space and continuous learning Conversation on power dynamics How you work with others and honor expertise 26 Responsible culture 26 息 2022 Thoughtworks Culture sets the foundation, complements, and extends
  • 27. 息 2023 Thoughtworks Alexander Steinhart | @quanders The Responsible Tech Playbook 27 A guide to the tools and practices that help businesses and organisations make better technology decisions.
  • 28. 息 2023 Thoughtworks Alexander Steinhart | @quanders Recap 1 2 3 With technology rapidly evolving at the core of society, its increasingly important to choose and build tech solutions responsibly (for people, planet and business). Responsible tech is a mindset (based on a responsible culture) to continuously consider values, unintended consequences and negative impacts of tech in order to actively reduce risk and harm. And to capitalize on opportunities. You can apply this thinking today by starting discussions with your team on anticipation, values and principles, and culture. And by using tools like the Ethical Explorer (and many more in our playbook). 28
  • 29. 息 2023 Thoughtworks Alexander Steinhart | @quanders Alexander Steinhart asteinhart@thoughtworks.com @quanders 29