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This document is a resume for Asjad Butt seeking an information technology help desk support role. It summarizes his experience and skills in IT including networking, operating systems, software applications, troubleshooting, and technical certifications. His education includes a BBA in Management Information Systems and an Associate of Applied Science in Information Technology. He is currently an Assistant Team Lead at Whirlpool utilizing skills in safety, quality, delivery, and cost management.
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油
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
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- 1. Asjad Butt 2811 E Perkins Ave, Sandusky, OH 44870 Cell: 419-357-9189 asjad.butt@rockets.utoledo.edu SUMMARY Experienced and knowledgeable Information Technology student seeking to add training and acquired skills within a help desk support role. Works well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Easily identifies and resolves technical issues and concerns. Excellent communication and presentation capabilities. EDUCATION BBA: Management Information System, 2014 The University of Toledo Toledo, OH Associate of Applied Science: Information Technology, March 2016 Ohio Business College Sandusky, OH GPA: 3.64 TECHNICAL SKILLS/ CERTIFICATES Operating Systems: Windows 98/2000/XP/Vista/ 7/ 8/ 10/ Mac OS X/ Linux/ Windows server 2008/2012 R2 Packages: Microsoft Office Suite Excel, Word, PowerPoint, Access, Outlook, Visio and PPT Software: Visual Basic, SAP, SQL, Active directory, Spiceworks Able to troubleshoot system configuration issues PC upgrades/repairs, Routers, Switches, Network cabling, Network troubleshooting, hard drive recoveries, component level replacements Operating systems CompTIA A+, CompTIA Network+, CompTIA Security+ ( In progress) WORK Rallys Cashier June 2006 December 2013 Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and store promotions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Built long-term customer relationships and advised customers on purchases and promotions. Recommended alternative items if product was out of stock.
- 2. Whirlpool Assistant Team Lead November 2014- Current Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Help keep the team focused and on track. Responsible for safety, Quality, delivery, and cost for assigned area. Act as first step in the help chain. Standard work development and audits. Communicate key issues and provide day-to-day coaching of operators. LANGUAGES Tri-lingual in Hindi, Urdu and English