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Erica Hoehn
Erica Hoehn

Erica Tweed is a proactive manager with experience in business operations, management, marketing, human resources, accounting, and finance across various industries. As the General Manager of Lancaster Country Club since 2010, she directs day-to-day operations, oversees accounting and payroll activities, manages a staff of 50, and has increased cash flow and marketing efforts. Prior to this role, she worked as a Customer Service Representative at Huntington National Bank and as a Server at Fort Wayne Country Club. She holds multiple degrees including a Master's in Business Administration.

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ERICA TWEED 1527 Graf St. Lancaster, Ohio 43130 ericat_06@hotmail.com (740) 901 -1875 Page 1 Proactive manager who is highly articulate, confident, and a persuasive team-builder able to motivate and communicate to achieve exceptional business performance at all levels. Proven ability to build profitability through effective strategizing, process improvements, and appropriate use of incentives and training. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency while achieving organizational objectives. Diverse background in business operations, management, marketing, human resources, accounting, and finance in an array of industries. CORE COMPETENCIES Team Leadership & Training Strategic Operations Management Policy & Procedure Administration Time & Behavior Management Human Resources Management Accounting & Financial Management Conflict & Dispute Resolution Cost Reduction & Budgeting Business Process Improvement  PROFESSIONAL EXPERIENCE Lancaster Country Club – Lancaster, Ohio May 2010 to Present General Manager Direct day-to-day office and Clubhouse operations  Analyze and organize office operations and procedures, information management, filing systems,and other clerical services  Direct oversight of all accounting, payroll and banking activities  Credit and collections. Increased cash flow through collection of aged receivables  Human resources for 50 staff members  Reviewed, monitored, and managed P&L,financial statements,commission statements,earnings, receivables, and monthly bad debt for accuracy  Reduced financial risks by 25% by analyzing and evaluating finance and accounting processes with respect to efficiency, effectiveness,and internal control to identify issues in order to propose improvement initiatives  Website Management, and increased marketing for the Country Club by 60%  Establish roles and responsibilities that clearly defined tasks and improved overall organization and productivity  Monitor staffing levels to ensure business goals are being achieved  Plan office layout, develop yearly budget for all departments, and initiate cost reduction programs  Recruit and train all clubhouse staff  Motivate staff with various incentive programs  Encourage an employee-friendly work environment to ensure productivity and staff retention  Increased staff efficiency resulting in less staff needed to perform necessary tasks  Enhanced management team productivity by organizing monthly meetings where accomplishments, problems, and improvements were discussed
ERICA TWEED 1527 Graf St. Lancaster, Ohio 43130 ericat_06@hotmail.com (740) 901 -1875 Page 2 Huntington National Bank – Columbus, Ohio April 2009 to April 2010 Customer Service Representative Held full responsibility for the day-to-day operations of sensitive information and banking  Managed grievances and calmed upset customers  Created performance appraisal system and benefits implementation strategy  Established communication between customers and other clients to resolve issues  Implemented processes to help customers with their needs Fort Wayne Country Club – Fort Wayne, Indiana April 2009 to April 2010 Server Provided direct support to clients for theirfine dining needs  Formulated, directed, and coordinated events  Trained new staff to follow proper procedures and maintain efficiency for high customer satisfaction  Maintained the highest quality standards for dining COMPUTER SKILLS Expert in Microsoft Office 2010 including Word, Excel, Project, PowerPoint, Outlook, OneNote, and Publisher Accomplished in Adobe Photoshop and Illustrator. Experienced with both Macintosh and PC platforms EDUCATION, CERTIFICATIONS, AND PROFESSIONAL ASSOCIATIONS Associates of Arts in Business – University of Phoenix – 2010 Bachelor of Science in Business Administration – University of Phoenix – 2012 Master’s Degree in Business Administration – DeVry – Keller Graduate School of Business - 2014

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Resume (1)

  • 1. ERICA TWEED 1527 Graf St. Lancaster, Ohio 43130 ericat_06@hotmail.com (740) 901 -1875 Page 1 Proactive manager who is highly articulate, confident, and a persuasive team-builder able to motivate and communicate to achieve exceptional business performance at all levels. Proven ability to build profitability through effective strategizing, process improvements, and appropriate use of incentives and training. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency while achieving organizational objectives. Diverse background in business operations, management, marketing, human resources, accounting, and finance in an array of industries. CORE COMPETENCIES Team Leadership & Training Strategic Operations Management Policy & Procedure Administration Time & Behavior Management Human Resources Management Accounting & Financial Management Conflict & Dispute Resolution Cost Reduction & Budgeting Business Process Improvement  PROFESSIONAL EXPERIENCE Lancaster Country Club – Lancaster, Ohio May 2010 to Present General Manager Direct day-to-day office and Clubhouse operations ï‚· Analyze and organize office operations and procedures, information management, filing systems,and other clerical services ï‚· Direct oversight of all accounting, payroll and banking activities ï‚· Credit and collections. Increased cash flow through collection of aged receivables ï‚· Human resources for 50 staff members ï‚· Reviewed, monitored, and managed P&L,financial statements,commission statements,earnings, receivables, and monthly bad debt for accuracy ï‚· Reduced financial risks by 25% by analyzing and evaluating finance and accounting processes with respect to efficiency, effectiveness,and internal control to identify issues in order to propose improvement initiatives ï‚· Website Management, and increased marketing for the Country Club by 60% ï‚· Establish roles and responsibilities that clearly defined tasks and improved overall organization and productivity ï‚· Monitor staffing levels to ensure business goals are being achieved ï‚· Plan office layout, develop yearly budget for all departments, and initiate cost reduction programs ï‚· Recruit and train all clubhouse staff ï‚· Motivate staff with various incentive programs ï‚· Encourage an employee-friendly work environment to ensure productivity and staff retention ï‚· Increased staff efficiency resulting in less staff needed to perform necessary tasks ï‚· Enhanced management team productivity by organizing monthly meetings where accomplishments, problems, and improvements were discussed
  • 2. ERICA TWEED 1527 Graf St. Lancaster, Ohio 43130 ericat_06@hotmail.com (740) 901 -1875 Page 2 Huntington National Bank – Columbus, Ohio April 2009 to April 2010 Customer Service Representative Held full responsibility for the day-to-day operations of sensitive information and banking ï‚· Managed grievances and calmed upset customers ï‚· Created performance appraisal system and benefits implementation strategy ï‚· Established communication between customers and other clients to resolve issues ï‚· Implemented processes to help customers with their needs Fort Wayne Country Club – Fort Wayne, Indiana April 2009 to April 2010 Server Provided direct support to clients for theirfine dining needs ï‚· Formulated, directed, and coordinated events ï‚· Trained new staff to follow proper procedures and maintain efficiency for high customer satisfaction ï‚· Maintained the highest quality standards for dining COMPUTER SKILLS Expert in Microsoft Office 2010 including Word, Excel, Project, PowerPoint, Outlook, OneNote, and Publisher Accomplished in Adobe Photoshop and Illustrator. Experienced with both Macintosh and PC platforms EDUCATION, CERTIFICATIONS, AND PROFESSIONAL ASSOCIATIONS Associates of Arts in Business – University of Phoenix – 2010 Bachelor of Science in Business Administration – University of Phoenix – 2012 Master’s Degree in Business Administration – DeVry – Keller Graduate School of Business - 2014