Resume 4 November final(2)
- 1. Naila D¡¯souza 197 Halsey Drive, Lynfield, AUCKLAND Ph: (09) 6278929 (Home)/ 02102471830(Mobile) Email: nailadsz@yahoo.com Profile I am an efficient, experienced professional with over eighteen years of experience in diversified skill sets covering administrative support, client relationship management, account management, account reconciliation and project management. I have been supporting executives and managers to improve internal operations for their businesses and am proficient in managing budgets, implementing business improvement strategies and hold strong technical knowledge base. Highlights and Personal Strengths ? Reporting and analysis ? Experienced SAP user ? Problem solving ? Project management and organizational skills ? Strong Communication and interpersonal skills ? A keen learner who always enjoys new challenges ? A great performer and always meets targets ? Ability to work as a team member and adapt to the local work culture as well as work independently when required ? Strong computing and technology knowledge Career summary Auckland City Council/ Auckland Council 2008 ¨C current Programme Coordinator ¨C Parks Sports and Recreation McKinsey & Company Inc 2005 - 2007 Executive Assistant ¨C Project management Deutsche Bank AG 2000 - 2005 Executive Assistant ¨C Credit Risk Management Ambit Corporate Finance Pte Ltd 1999 - 2000 Secretary ¨C Corporate Finance Reliance Industries Ltd 1998 - 1999 Personal Assistant - Taxation Aqua Mix Inc 1997 - 1998 Secretary Certifications/Training ? PRINCE2 Foundation ¨C Registration number 43351 ? Excel data validation and optimising ? Managing small projects ¨C AUT ? Public speaking ? SAP Super user ? CIMS course 2 ? Civil Defence welfare team training
- 2. Career History 2013 October ¨CCurrent Auckland Council ¨C Programme Coordinator Responsibilities: ? Conduct statistical region wide data analysis which includes preparing monthly reports on commitments and forecast to enable clear and transparent process for cost estimation, planning and allocation. ? Performance Monitoring and Progress Reporting (PMPR) project -Accountable for sourcing, collating and interpreting data from projects and programmes for executive reporting. ? Asset Management - Develop complex and detailed statistical/analytical data resources to assist the renewals of asset forecasting model for high priority Council Long Term Plan work ? Sports Field Development portfolio - Develop and manage databases. Provide financial analysis for Local Board Reporting ? Opal 3 ¨C Setting up department wide measures and targets in Opal 3. Reporting and collating information and assisting in audit queries. ? Key relationships - Maintaining Wider Asset Development and Business Support team, Parks Sports and Recreation Department, Project central, finance, community Policy, and Local Board services. Achievements: ? Monitored, tracked and reported on budgets, forecast and actuals for programmes/projects which resulted in clear and accurate process for cost estimating, planning and allocation ? I have managed to track projects/programmes for transparent status reporting, quality control, and 100% compliance dashboard reporting for Parks, Sports and Recreation. ? Programme process and system improvements for project management tool (Sentient) in collaboration with Project Central which resulted in a clear new set of asset categories for our work programme. ? I took initiative to assist the department with Opal 3 measures creation and edit role which improved efficiency and reduced the work load for the Opal team. 2013 June¨C 2013 October Auckland Council ¨C SLIPs Programme Coordinator Responsibilities: ? SLIPs programme financial analysis and reporting ¨CReporting is accurate and up- to-date and information is provided to internal stakeholders and external customers in timely fashion ? Processing purchase orders, journals, project codes and project closures ? Preparation of Contractual agreements ? Contract administration and management through the use of SAP ERP system ? Capitalization of Projects and asset reconciliation ? Financial tracking sheet ¨C Maintaining the financial tracking sheet for various projects
- 3. 2008 ¨C June 2013 Auckland City Council/Auckland Council ¨C Team Administrator - Finance Responsibilities: Finance and Accounting ? Providing financial support to the council managed community centers and the group ? Contract administration and management through the use of SAP ERP system ? Processes monthly budget reports reflecting supporting documents and budget code index ? Assisting in budget planning and forecasting for the centers ? Process banking journals, credit and refunds ? Monitor budget and solving financial and budgetary issues within scale of authority and communicating results as required ? Monitor debt for all community centers and constantly follow up and work closely with financial control and community centers to reduce and control debt and create write-offs where necessary ? Provide ongoing training and support to other members in the team Project Management and coordination ? Coordination between external and internal stakeholders in relation to project development ? Monitoring the budget allocated to projects and facilities for financial reporting ? Conducting research, compiling data for projects and office coordination Encourage and promote best practice by sharing ideas, contributing to project teams, making recommendations and networking with all levels of staff Customer service ? Dealing with internal and external customer ? All customer queries capably executed and resolved within agreed parameters ? Assisting with customer¡¯s special needs e.g. language, technology etc Achievements: ? SAP tester ¨C Given the wider knowledge in SAP, I was nominated to do user testing for upgrades and improvements. I identified the issue; rewrote the scripts, re-tested the changes and achieved the desired results, which was instrumental in the SAP upgrade and improvement project. ? Instrumental in automation of the invoicing process for community centers ¨C The invoicing process went through three different levels before processing which resulted in delays. I liaised with the current procurement team to understand the process and recommended that invoices be raised by the first point of contact. Stretched my capacity and got myself trained. This resulted in increased process efficiency. ? Successfully created and introduced the asset management register enabling the group easy access and tracking of the department assets ? Automated the funding assessment template: As a funding assessor we had to work on a manual written template to work on the funding eligibility where there were data quality issues. I automated the process, designed a calculative excel template and introduced it to the team. It was well accepted and acknowledged. It sped up the process and resolved the issues.
- 4. 2005-2007 McKinsey & Company, Inc. - Executive Assistant to the Partner Responsibilities: ? Coordinate the flow of stakeholder information ? Project co-ordination ? Handled confidential executive level correspondence ? Organized conferences ? Organize internal and external events ? Maintain databases 2000-2005 Deutsche Bank AG - Executive Assistant to the Director & Regional Head, Global Banking Division Responsibilities: ? Research on financial credibility ? Client transaction reporting ? Liaise with customers and solve queries ? Create and maintain databases ? Effective co-ordination (Branches/Departments) on action items to ensure smooth business operations ? Create presentations ? Provide an effective and efficient service to customers 1999-2000 Ambit Corporate Finance Pte. Ltd ¨C Secretaryto the Director Responsibilities: ? Provide extensive administrative support to the management team ? Maintain database, schedules and calendars ? Arrange and confirm appointments ? Travel arrangements ? Create presentation and extensive formatting of project reports 1998-1999 Reliance Industries Ltd ¨C Personal Assistant to the Tax Consultant Responsibilities: ? Implement and maintain office systems ? Schedule appointments ? Preparing various statements, reports and compiling details as per the auditors requirements and ensuring that the auditing work is completed smoothly with minimum disturbance of routine accounting work ? Process invoices and TDS certificates for Expats 1997-1998 Aqua Mix Inc. ¨C Secretaryto the Managing Director Responsibilities: ? Organize events ? Set up work procedures ? Scheduling appointments and assisting in demonstration of the products Qualifications ? Bachelor of Arts - Sophia College(Mumbai University) 1995 ? Diploma in System Management ¨C 1996 Referees Available on request