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- 1. JESSICA L. S. ROTHWELL 111 Joy Drive La Grange, NC 28551 (919) 440-1919 jessicarothwell10@gmail.com Assistant Group Home Director Mental healthprofessional focusedon personal andprofessionalgrowth, retailmanagement,and developingcustomer relationships. Creative, decisive, professional, and action oriented leader. Proven history of professional growth, management leadership, and new account development within service arrays. Currently pursuing a position with PetSmart as an assistant manager. PROFESSIONAL SKILLS SUMMARY CUSTOMER/COLLEAGUE RELATIONSHIP DEVELOPMENT MENTAL HEALTH TREATMENT PROVIDER TREATMENT TEAM SUPERVISION/LEADERSHIP Ability to demonstrate significant increase in clinical production in specialty healthcare market with an exceptional capability to turnaround underperforming treatment provider within a corporate arena. Motivated top performer with unique medical background as a Mental Health Professional with a track record of consistent growth in a competitive market. Obtained Phlebotomist Certificate currently serving as Assistant Group Home Director. Strong communication skills with the ability to interface with all levels of healthcare vendors and providers to develop and cultivate new partnerships with array of service providers. Highly adaptable to supervising all aspects of group home treatment staff including paraprofessionals, associate professionals, and administrative staff with skilled holistic knowledge of how to develop and improve treatment services and build revenue. Strong communication skills that have built respect from peers, supervisors, and customers; uncommonly prepared for written and verbal meetings, education, and demonstrations; ability to interface with all levels of healthcare providers. Sharp and adaptable learning style, able to pick up new technologies, drug information and medical terminology quickly with focused and productive training. The foundation of relationships is trust - strives to create strong business relationships that lead to continued business through effective listening, problem solving and service skills; long-term employee relationship maintenance philosophy. High ethical and moral standards with a backbone built on integrity; persistent, hard working, adaptable, analytical, a quick learner who has strong planning and organization skills, enthusiasm, and team focus; a valuable asset to the organizational planning team. Many transferable skills to retail management and building customer relationships; able to establish, groom and maintain working relationships with customers for needs satisfaction and at the same time develop and provide treatment interventions aimed at assisting patients and their families in reaching their full relational and social potentials. CORE COMPETENCY AREAS Professional Leadership Relationship Management Patient Facing Strategies TreatmentTeamAlignment/ Training Patient Base / Service Development Communications/Written Innovative Presentations Professional Ethics Service Plan Development Patient Relationship Management Team Building Leadership /Supervision Internal & External Colleague Relations Confidential Operations / Development New Opportunity Sourcing Patient Needs Analysis Patient-Centric Philosophy Mission-Critical BusinessOperations Fair / Ethical / Productive Team Leader Mentor / Leader By Example Patient Confidentiality JESSICA L. S. ROTHWELL Page 2 of 3
- 2. ROFESSIONAL CAREER EXPERIENCE SKILL CREATIONS, Goldsboro, NC Assistant Group Home Director (1/2011-Present) Provided structured face-to-face scheduled therapeutic interventions to provide support and guidance in all areas of life domains; educational/vocational, community interpersonal, and social in preventing, overcoming or managing the recipient's level of functioning and enhancing his/her ability to remain in the community. Organized and led individual and group social activities for individual. Performed symptoms monitoring and symptom education, as well as direct clinical services to consumers' on an individual, group and family basis in the community. Consulted with community agencies and families to maintain coordination in the treatment process. Utilized motivational interviewing techniques to increase/identify consumers' capacity/level for change. Conducted on-call crisis intervention as per designated schedule for after hours and weekend response. Participated in daily staff meeting and treatment planning review meetings. Maintained administrative responsibilities including completing authorization request, completing and updating PCPs, completing assessments, and ensuring appropriate chart documentation. Provided supervisory oversight to all clinical staff at agency while maintaining administrative and clinical staff responsibilities including generating incident reports; collaborating clinical data for agency and generating detailed monthly reports for safety, service delivery, and overall program data; served a s liaison for agency while attending community forums for mental health providers within agency catchment area. Provided Administrative and Supervisory oversight to administrative and sales staff persons with proven producer in competitive life insurance market. Consulted with community agencies and families to maintain coordination in the treatment process. Utilized motivational interviewing techniques to increase/identify consumers' capacity/level for change. Conducted on-call crisis intervention as per designated schedule for after hours and weekend response. Participated in daily staff and treatment planning review meetings. JESSICA L. S. ROTHWELL Page 3 of 3 PROFESSIONAL CAREER EXPERIENCE SAULS INSURANCE AND PRINTING INC., La Grange, NC Administrative Office Manager; Licensed Insurance Agent (May 2007 January 2011) Attended meetings, seminars and programs to learn about new products and services, learned new skills, and received technical assistance in developing new accounts. Designed and implemented marketing strategies to compete with a heavy competitive landscape. Calculated premiums and establish payment methods. Called on policyholders to deliver and explain policies, to analyze insurance programs and suggest additions or changes, or to change beneficiaries. Conferred with clients to obtain and provide information when claims are made on a policy. Customized insurance programs to suit individuals, often covering a variety of risks. FORMAL EDUCATION & CERTIFICATIONS WAYNE COMMUNITYCOLLEGE,Goldsboro,NC Phlebotomist Certificate (July 2007) Certifications & Technical Skills: 損 Microsoft Office Professional - Word, Excel, PowerPoint 損 Phlebotomist Certificate 損 Incorporating Cultural Competency & Sensitivity into Recovery Operations 損 Eastern AHEC Dept. of Mental Health Education 損 Person-Centered Thinking 損 Cognitive Behavioral Therapy 損 Licensed Independent Life & Health Insurance Agent (2007-2012)
- 3. Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans. Explained necessary bookkeeping requirements for a customer to implement and provide a group insurance program. Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. Monitored insurance claims to ensure they are settled equitably for both the client and the insurer. Performed administrative tasks, such as maintaining records and handling policy renewals. Provided Administrative and Supervisory oversight to administrative and sales staff persons with proven producer in competitive life insurance market. PREMIER THEATRE INC., Goldsboro, NC Assistant Manager (May 2005-April 2007) Service team leader providing supervisory oversight to all levels of customer satisfaction and entertainment provision staff in fast paced sales and service environment. Developed and cultivated customer relationships through effective communication, effective listening, assessing consumer needs, and providing exceptional customer service while adhering to workplace policies and procedures. Developed and implemented customer service, location productivity, and staff professional development strategies resulting in proven location growth and success. Completed new employee interviews, assisted location manager with hiring process, and completed annual performance evaluations for customer relations team staff. Professional References Available Upon Request
- 4. JESSICA L. S. ROTHWELL 111 Joy Drive La Grange, North Carolina 28551 (919) 440-1919 jessicarothwell10@gmail.com